Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
Company replied
I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
Company replied
Several issues. This was a recipient organised delivery. The online forms were clunky & unclear in this regard, & the recipient had to send the pickup forms to the person packing the item. (Much bette... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
3.9
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely useless
After taking multiple days to collect the package. They emailed me saying they had damaged some of the contents and lost some.
Weeks later, I had about half my items returned to me.
Absolutely useless. One job. Pick up and deliver a box. It’s their specialty to deliver and they couldn’t get that right. God help them if they needed to deliver something of significant sentimental value that couldn’t be replaced financially.
Never use them.
September 8, 2025
Unprompted review
Reply from PACK & SEND Australia
We are very sorry to read about your experience. While PACK & SEND works with third-party carriers to complete deliveries, we take these matters seriously and always encourage customers to take up our freight warranty option at the time of booking for added protection. Damage or loss is never the outcome we want, and we apologise that this was your experience. Your feedback will be shared with the team to ensure better processes and communication moving forward.
I purchased a courier service from QLD…
I purchased a courier service from QLD Australia to Sri Lanka, supposedly 4-5 business days. It took 2 phone calls just to have the item picked up. It took 8 BUSINESS days and another 2 calls to reach Sydney. From the tracking one can see the actual transport was provided by DHL, thus any queries to Pack n Send had to be forwarded to DHL.
In future just use DHL and save a world of frustration and possible delays.
August 24, 2025
Unprompted review
Reply from PACK & SEND Australia
We’re sorry to hear your experience did not meet expectations. PACK & SEND partners with trusted carriers like DHL to complete international deliveries, and while we aim to provide seamless service, delays can unfortunately occur during pickup and transit. We regret the additional follow-up you had to make and appreciate your feedback, which we’ll share with our team to improve communication and timeliness moving forward.
Brilliant service
From booking the postage on the website to coordinating the collection of things to be sent, was so easy and convenient! I’ll definitely be using them again! And as a huge bonus, they were half the price of Aust Post.
September 9, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your wonderful feedback! We're so pleased to hear you found the booking and collection process easy and convenient, and that we could provide great value compared to other options. We look forward to helping you again next time!
The worst courier on the PLANET
First, it was slow. Like double the time Australia Post would take for only 10% more. The package sits in their office for up to 24 hours before it leaves, and that's their super fast express post. When it finally arrived in the destination country the tracking just ended. 1500 km from destination. No more tracking. No idea who the local courier even is, no DHL tracking number (that's who actually carried it this far) no way to find it. Then the local courier arrives, has converted the service into named-adressee-only (it was not) and won't wait 2 mins for me to come from the other end of the house, so he leaves. Leaves no card. Still no local tracking number, still no idea who the local courier is. No way to track it down. No way to get it. Worse than useless. Far worse.
September 12, 2025
Unprompted review
Reply from PACK & SEND Australia
We’re very sorry to hear about your experience. International shipments can sometimes involve multiple carriers, and once parcels are handed over overseas, local courier procedures and tracking systems may differ from what was originally provided. That said, you should not have been left without clear tracking information or updates, and we regret the frustration this caused.
We’ll share your feedback with our team and carriers to help improve visibility and communication for customers moving forward.
Awful in every regard
Wasn't picked up on time. Had to call them multiple times to arrange a pickup. Customer service rude. Depot attendant rude. Depot was shut an hour early the day I went to drop off, had time come back another day. Atrocious service. Just spend the $5 extra and use TNT.
August 27, 2025
Unprompted review
Reply from PACK & SEND Australia
We’re sorry to hear about the delays and difficulties you experienced with your shipment. That’s not the standard of service we expect for our customers.
Please note that PACK & SEND partners with a range of carriers for pickups and deliveries, and while we coordinate these services, there can occasionally be delays outside of our direct control. We also regret that you found our customer service interactions unsatisfactory — professionalism and courtesy are a priority for us.
We will review your feedback with the relevant team and depot to help prevent this from happening again.
AWESOME AWESOME AWESOME AWESOME
TOOWOOMBA
To All The Amazing Amazing Team At Pack And Send Toowoomba 100% 100%
Highest Service In A Courier
Mark The Best Friendly Customer Service
Pack And Send Toowoomba All People Of Toowoomba Go to Pack And Send Toowoomba
The Awesomest Awesomest Courier Service
ONE HUNDRED PER CENT COURIER SERVICE HEAR IN TOOWOOMBA GOLD STARS GOLD STARS Some One Please Please Give Pack And Send Toowoomba A GOLD GOLD CERTIFICATE
September 12, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you so much for your enthusiastic feedback! We’re thrilled to hear how happy you are with the service at Pack & Send Toowoomba and with Mark’s friendly customer care. Your kind words and energy mean a lot to the team, and we’ll be sure to pass this on to them.
Fast and perfect delivery
So perfect. Items collected the next on a Friday and delivered on Monday in perfect condition. Thank you!
September 8, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience! We're so pleased your items were collected and delivered quickly and arrived in perfect condition.
Efficient
Efficient, easily accessed quote online and plenty of parking when I dropped it off.
August 21, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We're glad you found the quoting process simple and convenient, and that drop-off was hassle-free.
Easy to work with
Easy to get a price, and even easier to book online.
Order is always picked up on time and gets to the intended destination without any issues!
September 2, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your review! We’re glad you find the booking process simple and reliable, and it’s great to hear your orders are consistently delivered without issues.
They are very quick in the delivery
They are very quick in the delivery; Caley & Deborah are very supportive too with us.
We have been using their services since Jan 2025.
September 1, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re pleased to hear your deliveries have been quick and that Caley and Deborah have been so supportive. We truly appreciate your continued trust since January.
I left instructions for a confirmation…
I left instructions for a confirmation call on pickup and the driver called me so I knew all was OK and he confirmed the package was acceptable
August 27, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re glad to hear the driver followed your instructions and gave you that extra confirmation, making the process smooth and reassuring.
Document to manila
Sent a document to Phillipines from Sydney and arrived super fast
August 28, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re pleased to hear your parcels arrived overseas super fast!
Aseem very helpful
Parcels collected after a few hours and delivered on time. Price is very good, too. The guy who comes to my area is Aseem (286), and he's proven to be careful and professional.
August 19, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re pleased to hear your parcels were collected promptly and delivered on time at a great price. It’s also wonderful to know Aseem has been careful and professional in providing excellent service.
My parcel arrived safely at the…
My parcel arrived safely at the destination, within the week, intact . Very pleased with the result,
August 22, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your feedback! We’re so pleased to hear your parcel arrived safely, intact, and within the week. We’re glad you’re happy with the result and appreciate you choosing us.
Recommend! Sent a mirror interstate and was so easy
Everything was easy to organise the booking online. Once booked and paid, emails are sent with confirmation and info and further instructions for packaging and pick up. I sent a 6kg mirror from Adelaide to me in Melbourne and it arrived in 2 days via Aramex.
August 16, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re delighted to hear the online booking process was simple and straightforward, and that your mirror arrived quickly and safely from Adelaide to Melbourne. Great to know everything went smoothly!
Time SENSITIVE never use Pack and Send
Pack and Send are not the courier!!! They contract out the delivery of your package by have no control over when or if the courier will come. There is also a lack of communication so, if something goes wrong they don’t say nothing! The Balmain, Sydney branch (Luke) aren’t even knowledgeable of the basic online services and think it’s some “Head Office” idea for P&S to pick up your package?! If your package is time sensitive DON’T use P&S!!
August 18, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your feedback. We understand how important time-sensitive deliveries are. Please note that with online bookings, collections are handled by third-party couriers, which can limit control over pick-up times. Once collected on the standard service booked, however, your item was delivered interstate the next day. If you’d like to discuss further, please DM us.
Never disappoint and fees reasonable.
Never disappoint and fees reasonable.
August 22, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your feedback! We’re so pleased to hear that you were happy with the service. We appreciate you choosing us and look forward to assisting you again.
Reply from PACK & SEND Australia
Thank you for your feedback! We're glad you found the service quick and reasonably priced. We appreciate you choosing us and look forward to assisting you again.
Great price and great service
Delivery driver was positive and respectful, had a conversation rather than grunting at us. Although we expected a3-4 day delivery, product was delivered within 24 hrs, and at the other end, was brought inside and sat on a table (just inside front door) to make it easier for my 84 year old father to open. Great price and great service.
August 14, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience. We’re delighted to hear that the delivery was not only much quicker than expected but also handled with such care and respect for your father. It’s wonderful to know our service made things easier for you and your family. We truly appreciate your kind words and look forward to helping you again.
Reasonable service, but check into the fine print and details
It was easy to use the website to view and select the desired options to send my parcel. I chose to bring the parcel to a local Pack & Send store, and it was convenient and easy to do. The staff there were friendly and helpful. The tracking was a little slow initially, but it was informative enough throughout the whole process. But, 3 things seemed a bit deceptive and hidden about the whole process. 1 - the delivery time indicated on the website for my parcel and chosen destination was 2 to 3 days - but it took 5 days. 2- it took the actual delivery company, Aramex, more than a day to pick-up the parcel from the local Pack & Send store, even though I arrived early in the morning to deliver the parcel to the store. 3 - the prices provided for the given shipping options ie. with our without signature, or with or without insurance, was very unclear. I thought by selecting an option that included insurance that the price included insurance based on prior information I provided about my item. But, no. You have to pay extra for than after you select to proceed with the option. It turned out to be about $5 cheaper than using Aus Post. I'll think twice next time. I'm thankful that the parcel arrived in excellent condition though.
August 5, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing such a detailed review of your experience. We’re pleased to hear that you found the website easy to use, that our team in-store were friendly and helpful, and that your parcel arrived safely.
We also appreciate your honest feedback on the areas that didn’t meet your expectations. Delivery timeframes shown on our website are estimates only, and while we aim to meet them, there can sometimes be delays depending on the carrier and route. Similarly, collections from our stores are carried out by third-party couriers, and we’re currently seeing some delays with pickups which may explain the extra wait time. We’re also grateful for your feedback on the insurance options — we know clearer pricing and explanations would make things easier, and we’re working on improving this.
Thank you again for your comments. They really do help us improve, and we hope we’ll have the chance to provide you with a smoother experience next time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.