Panik Design Reviews 115

Items ordered in late February with an expected delivery of 3-5 weeks. Nothing received by May. Phone goes straight to voicemail and emails are not monitored.

I spoke to a neighbouring business who said that they had received calls to the same affect and that Panik were no longer in the unit they listed.

Should be able to reclaim the order value through PayPal but avoid at all costs.

I ordered a Stelton replacement lamb glass. They emailed me to say they couldn’t deliver and that they would refund me. After chasing them several times I gave up. Luckily I had paid via PayPal so they refunded me. Panik design did not bother to respond to my emails. I ordered it 22nd of March and received my refund from PayPal the 7th of May. I will never ever order anything from them again. Appalling customer service or rather lack of.

Placed an order for a cable adjuster in February 2026 and still have not received the item. I chased twice by email and was ignored. I wish I’d checked the reviews for this company before ordering - thankfully payment all via PayPal and so I’ve been able to get a refund, but it’s been a hassle and I won’t be ordering from them ever again.

Having ordered a ‘Solo Eva kettle’ as represented on the company website, we received the wrong model and therefore began a return process.
This process is difficult and unsatisfactory. The glossy website, I would suggest, is a front for a back-room market place (end of lines etc.) I have no problem with that, however, communication with the company is dire and receiving the refund a very lengthy and frustrating process. Appears the company want to hold on to your money for as long as possible. After several emails, phone messages etc. the refund was issued. There is no sense of a customer service system, just a poorly attended online portal. Would absolutely avoid buying through the company again.

I ordered some cutlery in mid-January 2026 and paid £153.34 GBP. Since then, I have not received the item, nor have I received a refund.
I have contacted the company several times by email but have not received any response. I am still waiting for both a reply and my money back.
I cannot recommend this website to anyone

Placed the order for in-stock item over 2 months ago. Nothing received and no communication. Not a serious business. Raising dispute and refund via credit card company - wasted so much time, unacceptable.

Order number #PD7240

I sent my item back on the same day I erecived it - 24 March. They received rthe itemn back on 25 March according to tracking.

I have emailed them twice to ask when i might receive a refund: On 8th April and 13th April - NO RESPONSE FROM THEM HAS BEEN RECEIVED.

I wish I had read the reviews as it looks like they are not worried about their business reputation. They don't seem to reply to the reviews. Nor do they reply to customer emails.

I placed my order for three items on 23rd December 2025. As at 14 April 2026 I have received nothing. I have, more than once, emailed Panik Design asking for an explanation/refund - they do not even have the courtesy to respond. I suppose the next step will be to issue legal proceedings against them Tiresome, but hopefully this review will assist others not to fall into the same trap.

This company said a George Jensen kettle was in stock with delivery in 2 weeks and it arrived 2 months and 1 week later after repeated chasing. Emails took quite a while to answer.

I would strongly advise avoiding Panik Design.

I placed an order on 3rd March for £217 and received an order confirmation, but after that there was no communication at all. I sent multiple emails and attempted to call but received no response.

After chasing, I was eventually told there were issues with delivery to my country, but still no dispatch confirmation or clear timeline was provided. I then formally cancelled the order and requested a refund, which was ignored.

I had no option but to open a PayPal dispute. I was very lucky that I had used PayPal! The company failed to respond within the PayPal case as well, and I have just received a refund from PayPal. If I had payed with my debit card I think I would not have received a refund.

This experience shows a clear pattern of taking payment without providing goods or adequate communication. Based on my experience, I would not recommend purchasing from this company.

Totally rubbish. Almost criminal.

Ordered some excellent looking stuff. Never arrived. 2.5 months later. Emailed them. Called them. Nada. Total rip off. The worst of retail summed up. Avoid like plague.

I bought a pepper grinder that broke. Panik Design originally confirmed it had a 25-year guarantee & said a replacement would be arranged.

What followed was over four months of extremely poor communication. Most follow-up emails and calls went unanswered. On the few occasions I did receive a reply, I was first told a replacement was on the way. When nothing arrived, they claimed confusion and then blamed supplier delays. Despite repeated chasing, nothing was resolved.

With no progress in sight, I ultimately had no choice but to issue a claim through Money Claim Online after I sent a Letter Before Action that they ignored.

They didn't respond to the court claim so I won the County Court judgment by default. They only paid after I emailed to make it clear that enforcement action would follow if the judgment remained unpaid.

This was a straightforward warranty issue involving a modest sum. It ended up taking six months, formal legal proceedings, and significant persistence to resolve — all of which was entirely avoidable.

Ordered some glasses as part of a Valentine's Day present. The company never sent the items, and never responded to my emails OR my phone calls months after the purchases. But they were very happy to take my money. Avoid at all costs

Ordered a lamp in early January and by mid-February no sign of delivery and zero updates from seller. Have now escalated to credit card company to resolve. Be very wary of ordering through this company.

Terrible, awful, miserable, I can go on and on. I have asked for refund about 2 weeks ago, still waiting. I sent multiple emails for refund status update but no answer. The worst experience ever with this store. Stay away from them.

Poor, poor, poor!
Bought a pricey Georg Jensen kettle which started malfunctioning after around half a year. Complained to Panik Design mid-December, got an acknowledgement three weeks later - apparently there was a replacement shipment on its way. To date, no news, no shipment, no replacement.
Poorest customer service I’ve ever experienced, avoid by all means!

Do not waste your time or money with Panik Design. I ordered a $5,000 daybed in November based on their website’s claim of 'Delivered within 10-15 business days.' It has now been over 8 weeks, and the only communication I have received is a generic order confirmation.

I have tried calling multiple times, but nobody answers the phone. They have essentially ghosted me after taking a massive payment. Their website continues to advertise fast delivery times that they clearly cannot meet. After looking at recent reviews, it seems this is a pattern: they take money for stock they don't have and refuse to communicate with customers. I am not even sure if their physical showroom still exists at this point. Save yourself the stress and shop elsewhere.

We ordered a mirror for delivery to the States in September 2025. Since then, there has been zero communication or update on the item and why it hasn't arrived after FOUR months when the promised delivery date was a few weeks. I have phoned and left messages and emailed repeatedly and have gotten no response. How this place is in business is a mystery. I wish I had reach the reviews before ordering.

This company is taking money without having the stock. They fail to answer any contact methods to resolve. Read their Companies House profile.

Ordered a lighter for USD 1500 plus 3 weeks ago, promised will be delivered in 13 days from the order date. Contacted their support and replied they dont have stock, and they dont know when it can be delivered. try to contact them few times and ask for the refund, no reply at all from them.
It's a totally scam website, please avoid