Panik Design Reviews 115

I purchased some items from Panik Design earlier this year in late January worth £240 and was told that due to supplier issues, my delivery would be delayed. After multiple emails following up with them, I was subsequently informed by Jasmine Warner from the sales team that my order would be shipped soon. Till date, I have not received my order. I recently emailed the sales team multiple times and have not received a response. I have tried calling multiple times too but to no avail either as no one answers and I am diverted to voicemail.

I am extremely disappointed with my experience thus far and WOULD NOT recommend any purchase from Panik Design.

Being scammed sucks, so hopefully this review prevents anyone else from being scammed by Panik Design.

UPDATE: I received a notification that my review on Trust Pilot was flagged and decided to reach out to customer services at Panik Design to try and resolve my unfulfilled purchase order for 2 items from SELETTI that I made in January of 2023. I received a prompt response from customer services on 12 March 2024 offering to resolve the problem by either making a refund OR I could continue to wait for my SELETTI products to ship.

I opted for the latter option and asked for an update on when I can expect my SELETTI products to ship and have not heard back to date. I followed up at least twice, with the last follow up email on 25 March 2024 asking for an acknowledgement of receipt and have received radio silence. Concurrently, I received an email from Trustpilot alerting me that more details on my email exchanges with Panik Design was needed otherwise my review would be taken offline. I did not respond in time as I was busy with work and this was during the time customer services was still responsive. It's clear to me that a negative online review is required to galvanize Panik Design into some form of action. I don't know what game Panik Design is playing, but this is truly appalling. Customer Services, if you are reading this, I am very disappointed that you have dropped the ball a second time and I would like a full refund.

Wow, just see their reviews and wish I did before I used them! Bought a £140 storm lamp pack few months ago, brand new never used. Went to use it for the first time and found that the seal on the fuel base was completely out! Asked for help, first they wanted proof, which is fair then laods of, Oh well you had this for a while! I send them photos it was still NOT OPENED! I did not want a refund, but they want me to send it for inspection first at my expense!! This has a 2 year warranty!
I will NOT buy another item of this company and their staff is VERY condescending!

Loving my Vipp trivets
❤️❤️❤️

It's been 6 weeks, and my product has not been dispatched yet. Barely no communication from the company. I had to email them twice to get an update. And their answer was, yes your item has been ordered... duh

THIS IS A SCAM. I ordered something in July which has still not been delivered. I emailed them about this in mid September and haven't heard anything back. Really poor service. What kind of shop doesn't respond to emails or deliver a product THREE MONTHS after an order??

Its been a pleasure
Very nice staff who helped me choose gifts for my family and friends when I contacted them for ideas. Will continue using them and also highly recommend Panik to my friends.

Great service. I ordered a number of items from them. Considering my items had to be ordered in they kept me informed every step of the way. When they arrived in their warehouse they were shipped the next day! I will be purchasing from them again!

Despite repeatedly emailing and leaving voicemails - now over 7 times I am still none the wiser as to the delivery date of the lights I ordered over 2 months ago. You can see from previous reviewers that my experience is not a one off. I am baffled by the lack of response. update 20th Sept pm - I have now had communication - upgraded to 3 stars and will revise again once goods are delivered w/c 2nd Oct

An appealing website with gorgeous products, unfortunately my experience has not been good. Communication inconsistent and delivery promises not fulfilled. Still awaiting my order. I do not recommend using this company.

Ordered a chair back in April. It was a made to order chair. Fine. I can wait. However, too much hassle to get an update, confirm delivery, ....etc
Not proactive approach, meaning they don't proactively contact the customer waiting for an update, I had to chase them constantly.
Tried to call the office several times: voicemail. Never got a call back.
It's now been exactly 6 months.
Won't order from this company, especially high value items.

I placed an order on the 18th July and received a confirmation email of my order saying I'll be informed when the product is sent out. I've called since many times and emailed once but can't seem to get a response...
I followed up again having been told I'd be contacted on the 6th October- no word came. I followed up again on the 11th and was told they had no further info. Now cancelled the order- nearly three months of delay, no delivery of course, and every interaction has had to be chased by me. Not a company I would use again, really useless.

Further to my review below re the purchase of Northern Over Me lights at a cost of £498:00, I can now confirm that after 39 days (9 days over the legal time frame as stated by the Panik Team) I have received a full refund. It was not accompanied by an apology nor did I receive a response to the email I sent chasing the refund. It seems the best place to get a response from the Panik Team is here on Trustpilot. I will not be making purchases from Panik Design again.

Great service, I have shared your details with my friends. Will definitely be a returning customer.

What a great Company. Service was first class. Highly recommend them.

It’s difficult as with this stuff the lead times on stock is quite long, I have bought from other retailers of these kinds of products and it can take a while .. especially when the factory closes for summer!
Was difficult to get through to someone but there were valid reasons and When they were in touch they were extremely helpful
I look forward to receiving my item!
I would buy from them again

I have dealt with Panik for over 10 years and have always had a good experience. My recent purchase of a Kartell mirror did not disappoint

I bought a couple of these, they are well made and stylish.
Great customer service and easy purchase.

A couple of years ago, I purchased a couple of skull candle holders, when they arrived one of them had a small blemish, Panik said no problem, and they promptly changed it with no hassle, I’ve been buying from them ever since, great service, well done.

If you're lucky enough to buy something they have in stock it's probably fine but if they have to order something for you it becomes a problem but for the buyer they keep extending the delivery time as if a standard lamp would be made especially for you. I do not recommend it, it's just trouble.

I have used Panik for many years now and must say the service and quality of the products are excellent. The owner Paul is very very passionate about what he sells. He would not sell anything that is bad. I’ve also had the pleasure to meet Jilly who has handled many of my sales and the passion runs through to his team. If you see something you like. Don’t be afraid to ask. They are more than happy to help you.