Panik Design Reviews 115

I have dealt with Panik-Design over the last 10-12 years and have always received first class service. I recently purchased a Menu salt & pepper mill and was so delighted with it that I have now bought the same set for my son and daughter-in-law. Thanks for your great customer service.

Very disappointed. Ordered two George Jenson photo frames on June 3rd. Order no #PD4098 no sign of them. Finding it impossible to negotiate their website and find out what has happened. The frames were expensive.
Used Shop Pay. Their website is useless , it requires loading an app to track the package. Never had this problem before. Just want my purchase or a refund
C Whittle

I had no problems, delivery was fast, the items were well packed and the prices are really good.

Stunning customer service as the staff is very prompt and efficient.

Keep up the good work

Great service! Friendly staff. I highly recommend!

Amazing products and excellent customer service. I highly recommend 👌👌👌

Great customer service and excellent products.
Highly recommended 👌

Found PANIK recently and bought a present for a Wedding I was going to at the weekend..I really was in a PANIC it was days away.. Thank you so much guys, it arrived on time, and they loved it.. I'll be back.

Ordered a Vipp salt and pepper mill.
Great service and one of the only places you can get Vipp stuff from in the UK.

Excellent website, and very quick delivery. Item was on sale at a great price and exactly what I was looking for. I'd revisit again without hesitation.

Excellent friendly service! Ordered 2 VIPP items , very good quality. Very well packaged and it arrived without damage.
Thank you

I made an order over a month ago and still haven't received it. Have left messages on the phone and emailed and no response. I'd shop elsewhere in spite of the fact they have lovely items.

Ordered two spoons; only one was delivered, with no update about the other spoon.

Lead time on order said 3 weeks.
No response to email chasing. Order finally came after 4 weeks.

Turns out, it wasn't needed afterall, but their t's and c's are hidden. They only accept refunds if you return in 7 days, unlike most major retailers who offer a month. Usually like shopping with smaller independents, but will be going back to more trustworthy sites in the future.

If there is a delay on an order you expect a company to update the customer about that delay and give options. That is not what this company does, this company doesn't send any update or apology. I sent several emails in where I kindly asked about the status myself, sadly without any response. I don't think that is customer friendly.

I received a truly amazing service! The oder was despatched immediately and arrived very promptly. Plus the seller included some unexpected little gifts. Thank you very much, my Christmas started early.

Very pleased with my purchase from Panik design. ArchitectMade penguin’s arrived super fast and very well packed. I’m more than happy to recommend. Many thanks guys! See you again soon.

Can’t fault them - order arrived quickly, well packaged, good quality and competitive price. Hope to buy from again!

ABSOLUTELY APPALLING SERVICE!

I placed an order using my regular UK Postal address - the very sane address that I have used countless times now for the past 3 years without any issue to speak of. I submitted through my online order to Panik Designs expecting 2 business days turnaround for the despatch of the item. Unfortunately not so. I placed my order on the 6 August. They eventually responded on the 10 August (3 business days later) to tell me they couldn’t verify my address. I explained to them in detail that I use a forwarding company and that is why it doesn’t come up because the unit number is virtual; however, I assured them there would be no issue in delivery. I thought that would be enough to satisfy them - but no! Another 5 days passed and they messaged me again to say I had to somehow provide them with a different address. By this point in time I had had enough. Postage costs that Panik were charging was expensive enough as it was around £8 for a small keyrIng (yes all this fuss was made over a keyrIng). Ultimately if my item didn’t arrive (and that’s never happened before) then it would be my fault - not theirs as I provided the address …. Anyway really tired of arguing with Panik Designs (Panick is about apt) over the matter, I asked for a refund - no surprises no further response from them and no refund was forthcoming either. Eventually I was forced to lodge a disputed credit card transaction through my bank and they have now advised that they were able to resolve the matter in my favour and that my refund would be pending but I still haven’t seen it yet.

So in summary, rude customer service, appalling treatment, and on top of that they attempted to keep my payment for the nom-delivered item. Absolutely shocking and potential buyers need to be aware of this.

I have been a customer of Panik's for many years and can honestly say I have had nothing but a courteous and professional service at all times. Their products are amazing, their communication too, the whole customer journey is a pleasure time after time without fail. Highly recommended for a quality personal buying experience.