Items ordered in late February with an expected delivery of 3-5 weeks. Nothing received by May. Phone goes straight to voicemail and emails are not monitored. I spoke to a neighbouring business w... See more
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See what reviewers are saying
I ordered a Stelton replacement lamb glass. They emailed me to say they couldn’t deliver and that they would refund me. After chasing them several times I gave up. Luckily I had paid via PayPal so the... See more
I placed my order for three items on 23rd December 2025. As at 14 April 2026 I have received nothing. I have, more than once, emailed Panik Design asking for an explanation/refund - they do not e... See more
Having ordered a ‘Solo Eva kettle’ as represented on the company website, we received the wrong model and therefore began a return process. This process is difficult and unsatisfactory. The glossy... See more
Company details
Written by the company
Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!
Contact info
13 Carters Lane, MK11 3ER, Milton Keynes, United Kingdom
- 01908307020
- sales@panik-design.com
- www.panik-design.com
1.6
Bad
115 reviews
Hasn’t replied to negative reviews
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BOUGHT AN ITEM FROM THIS COMPANY IT…
BOUGHT AN ITEM FROM THIS COMPANY IT TOOK 5 WEEKS TO ARRIVE I NOW NEED TO RETURN IT BUT THEY WONT EMAIL BACK OR ANSWER MY EMAILS OR PHONE CALLS BUYERS BEWARE
June 11, 2024
Unprompted review
Reply from Panik Design
Dear John,
Thank you for taking the time to provide your feedback. We are genuinely sorry to hear that your experience with Panik Design did not meet your expectations. Your feedback is incredibly important to us, as we strive to improve our services and ensure all our customers have a positive experience.
The lead time we had advertised on our website for this item was 3-5 weeks meaning your order was dispatched within this timeframe. When you spoke to my colleague yesterday over the telephone Paul was more than happy to accept your return and told you the relevant steps to take in order to start the returns process.
Our team is committed to providing excellent customer service, and we regret that you felt like we fell short in this instance.
Thank you again for your feedback, and we hope to have the opportunity to restore your trust in Panik Design.
Kind regards,
The Panik Team
Customer Service
UPDATE : I have now received a prompt email with an apology to say that my order will be dispatched as soon as possible or I can receive a refund. I really appreciated this quick response and am happy to wait for my item.
Many thanks .
June 3, 2024
Unprompted review
Reply from Panik Design
Thank you for taking the time to leave a review. We are sorry to hear that you feel your experience with Panik Design was not satisfactory.
We always aim to provide the best possible service and value our customers' feedback greatly. However, we believe there may have been some misunderstanding regarding the situation you described. The item you ordered had a lead time of 3-5 weeks due to it needing to be ordered in from our supplier in Italy. Due to high levels of emails we aim to reply all customer service emails within 2-3 business days which our automated message states. We strive to ensure all our customers have a positive experience, and we take all reviews seriously.
We cant wait for your to receive your order and will keep you informed with any updates we receive!
Kind regards,
The Panik Team
That communication is very poor
Have purchased a vase from you online, and returned the item for refund. I have had no response from you, therefore have left numerous messages, sent emails etc, but still no reply. I just want to talk to someone?
May 16, 2024
Unprompted review
Reply from Panik Design
Dear Matthew,
Thank you for sharing your feedback with us. We are very sorry to hear about the inconvenience you experienced with Panik Design. We understand how frustrating this must have been for you.
We are pleased to inform you that we have processed your refund as requested. Please check your account to ensure that the funds have been received. If you have any questions or need further assistance, please do not hesitate to reach out to us at sales@panik-design.com.
Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding during this process. We hope you will consider giving us another chance in the future.
Thank you once again for bringing this matter to our attention. We value your feedback as it helps us to continually improve our services.
Kind regards,
The Panik Team
We are big fans of Paul and Panik
We are big fans of Paul and Panik. We've been customers for the last few years and have bought some beautiful pieces for both indoors and outdoors. Paul's knowledge and enthusiasm is second to none so we're very happy to make a strong recommendation to others.
Our latest purchase is an outdoor furniture set (KARTELL BUBBLE CLUB) which is not only fun but looks great.
April 19, 2024
Unprompted review
Great service, delivery and beautiful chairs
We bought 6 Kartell Louis Ghost Armchairs from Panik and had wonderful service.
So helpful and always offering great advice and recommendations.
We always go back for more!
April 21, 2023
Unprompted review
Panik Design new website, great range.
Having visited Paul at his showroom, have to say I loved all that he showed us- what brands and all the surprising, stylish furniture and lighting.
have to say his knowledge on everything he stocks is second to none.
New website is a great showcase.
Wish we could have bought more!
February 14, 2024
Unprompted review
Huge choice, great service and new website
Huge choice, amazing brands and now a website that really does the stylish choice from Panik Design proper justice.
Our house is peppered with furniture and lighting that Paul helped us choose - all with great personal service and advice. Excellent delivery. The Panik pieces are always what guests ask and talk about.
Highly recommended.
March 28, 2024
Unprompted review
Great customer experience
I recently purchased some lighting from Panik, it arrived promptly and was everything that I’d hoped for.
I found the staff to be very knowledgeable about their products and were able to match me with exactly what I needed.
Excellent and friendly customer service, I’m already looking forward to my next interaction with them…
March 14, 2024
Unprompted review
Wish I could buy every piece on the website
The new updated website has been amazing - absolutely stunning way to showcase the beautiful pieces! Also having the pleasure to have met the wonderful owner, Paul really helped me with how I design my space and projects - thank you!
November 18, 2023
Unprompted review
Philippe Starck
Thanks for my beautiful Philippe Starck
mirror . Great service and communication throughout.
March 7, 2024
Unprompted review
Amazing range of fantastic items
A great website that’s so easy to use, an amazing range of lighting and other fantastic product's, friendly and helpful communication. Also amazing attention to detail. I love my Philippe Starck wall lamps.
September 23, 2023
Unprompted review
Purchased a Wooden Monkey for my Sons…
Purchased a Wooden Monkey for my Sons birthday, brilliant friendly service and quick delivery. Definitely recommend and will use again 👌🏻
March 22, 2024
Unprompted review
Reply from Panik Design
Thank you so much for writing this heart warming review! We are so pleased you love your wooden monkey! The Panik Team
Visited their showroom
Visited their warehouse today and picked up a lovely vase. Met the owner Paul who showed me around their showroom. Great service and happy helpful staff cannot wait to pick up my next order.
March 13, 2024
Unprompted review
Reply from Panik Design
Thank you for this great review! It is always a wonderful treat to have customers come and shop with us in person as well as online! We look forward to seeing you again soon. The Panik Team
Exceptional Design Led company with knowledge rather than get it off the shelves ethos
I have purchased several items from Panik Designs over the months. All of the items have been superbly packaged and of considerable design value. Paul delivered a very large piece to me personally as there was a problem with the courier. A charming, knowledgeable and generally great gentleman to share time with. His knowledge of the exceptional items in stock was educational and inspirational. Could be expensive …
March 12, 2024
Unprompted review
Reply from Panik Design
We are so grateful for this insightful and honest review! Thank you so much for highlighting the expertise of our business owner on his product knowledge! We are so thankful for this kind of review as it is a service you wont get from bigger establishments. The Panik Team
Very very bad customer services
Very very bad customer services! Very bad attitude! bought a storm lamp £150!! mind! Seals where broken when we came to use it! This is a Storm Lamp and should last years to come! They NEVER refunded me! Excuse last one! Yet was still on sale! Not even a good will gesture! And their email was so condescending and insulting!
March 9, 2023
Unprompted review
Reply from Panik Design
Thank you for outlining your experience with us in careful detail.
In this situation, our Terms and Conditions state that for items that are faulty we will collect it if reported to us within 30days and will return it to the supplier for assessment. This determines what caused the fault and if it can be fixed or a replacement/refund provided. However, if it is outside 30 days, as in your case, it needs to be returned to us at the expense of the customer, as outlined in our T's and C's. As this item is no longer in production we were unable to fix or replace therefore a refund was offered to you once your faulty item had been received by us. We do not provide a refund until the item is returned.
At Panik Design we are a small family run business in a niche industry that has reached over 25years in the amazing world of contemporary furniture. A lot has changed in those years, and we are unable to compete with the larger establishments who can provide immediate replacements and free returns etc. We do however have the right to run our business with the policies and procedures we have set in place, and we want to provide exceptional customer service.
Again, I am so sorry you did not feel you had your needs were met with regards to your purchase.
A bunch of cowboys
Terrible service. No sense on how to run a company. I order a product 4 months ago and was initially told they were waiting for it to arrive from their supplier. About 2 months after I was told they could give me a larger size one of the same product, I agreed, and was told it would be with them from the warehouse in a week. 2 months later I message to follow up, and complained it was taking so long. The customer service person then just canceled my order out the blue.
March 3, 2024
Unprompted review
Reply from Panik Design
Thank you for outlining your experience with us in careful detail.
In this situation unfortunately the production of your item has been discontinued. Despite our best efforts we were unable to source you another one, in either size. In this instance a refund was the only option, which we were extremely apologetic about.
At Panik Design we are a small family run business in a niche industry that has reached over 25years in the amazing world of contemporary furniture. A lot has changed in those years, and we are unable to compete with the larger establishments who can provide immediate replacements and free returns etc. We do however have the right to run our business with the policies and procedures we have set in place, and we want to provide exceptional customer service.
Again, I am so sorry you did not feel you had your needs were met with regards to your purchase.
2 months later, no delivery and no news
I ordered a Rexite contretempo clock on 2nd December
It is now over 2 months and no news. I've emailed 3 times for updates (all after the 3-5 weeks expected delivery time was over), the first two times I received a response saying I needed to be patient (after 5 and then 7 weeks of waiting) and they were waiting for news from supplier. The third time I emailed 2 weeks ago and no response.
The chat function is now telling me my order is on hold and I have no idea why. Please can you be honest about what's going on? I either want to know a delivery date or get a refund.
Clearly from other reviews this is a consistent problem so be aware before you buy from here!
December 1, 2023
Unprompted review
Reply from Panik Design
I have looked into this order and can see email and telephone correspondence regarding this. We can see that the tracking shows your clock arrived with you on 8th Feb.
Delays over Christmas are due to Italy closing down for a considerable period therefore although this delivery was outside the 3-5 week estimation it still arrived with you in a reasonable time.
As your gorgeous clock arrived a few days after this review was left, we feel a 1* is unjustified in this case.
Great expertise from the Panik staff in…
Great expertise from the Panik staff in helping me find the perfect Christmas gift. Excellent customer service.
December 12, 2023
Unprompted review
No delivery after 2 months
I was delighted to see that Panik had the watch strap I was looking for.
I placed an order on 13 September.
It is now over 2 months and no news.
I have tried the Shop app and the chat function several times. Both tell me I have placed an order- which I already know!
PLEASE PLEASE be honest
If I’m not going to get my order let me know and give me a refund.
If I get my watch strap, I’ll update and regrade this review
November 23, 2023
Unprompted review
Reply from Panik Design
Dear Reviewer, we have requested further information to try and help you with a resolution. Please contact us directly at sales@panik-design.co to enable us to assist you further.
Massive delays no news- scam?
Massive delays, no news, looks like a scam alas
Lights bought September 8 (Order #PD4606) due to be delivered in 3-4 weeks. Emailed and no joy, raised an issue November 7, 8, 17, got an email on "supplier issues" and then no response to my last two emails. THIS LOOKS DICEY, asking my solicitor to see what the status is.... Avoid- if i get joy will update the post.
MGJ
Update: I got an email that PanikDesign thought my review was malicious and would be investigated. Then I saw that Trustpilot allowed it to stand. Then, yet again I see a Trustpilot email saying "Panik Design would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email." when the order number is IN THE TEXT. The effort to wipe out the truth, and Trustpilot's lack of proper reviews and very business friendly and customer unfriendly approach is stunning.
September 8, 2023
Unprompted review
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