Panik Design Reviews 115

Do not use this company. Totally unscrupulous. Accepted £1320 from us for eight dining room chairs with promised 4 to 6 week delivery time. After eight weeks no communication. No replies to repeated emails and repeated voicemails. Had to initiate Visa chargeback on our credit card via our bank.

Bad experience. Product was displayed as in stock. After 2 weeks waiting, contacted them several times per email, no answer. They don't answer on the phone neither. I threatened them with a scathing post on Trusted Review. They reacted once telling the manufacturer might produce the thing for them in December. Problem is that the product was a limited edition that the producer will never do again. They don't give back the money. I have had to report the issue to my bank. Shop to be avoided.

I thought I was not going to be responded to in terms of a replacement item as I had tried all modes of communication, however, I have received a return email stating they will replace the broken item in my parcel. I will edit this review again when I receive the goods that were broken.

I ordered a stool in July - after sending in the region of 20 e mails, as at 20 October, I have nothing to show for £500. Promises of delivery not honoured and eventually I was ignored. To resolve, I made a dispute with Mastercard. Utter waste of my time.

I purchased a white kettle from this company which has now discoloured and whilst I appreciate that Panik Design are not the manufacturers of this product, they have not replied to any of my emails. Communication is not their strong point.

Placed order, payment taken 6/6/25. Small item in stock at time of order and currently on website but I have not received item. No response to several emails.

I had been trying to buy a Georg Jensen kettle for months. They are so popular that even when Georg Jensen confirmed stock, the kettle sold out again within hours. I contacted Panik Design to check if they had stock, and they confirmed more was due the following week.

They emailed me as promised the next week to confirm stock had arrived and that they were holding a kettle for me if I would like it. They also arranged delivery to the Isle of Man with no problem — many companies do not deliver to the Isle of Man. The product arrived as promised and beautifully packaged.

I will definitely order from Panik Design again. My experience of their customer service was second to none. They are a smaller, growing company, very helpful, and they managed to secure an item I had been trying to get hold of for six months, quickly and without fuss.

I am posting this review for both Panik Design and Panik Outlet, as I see they have two Trustpilot pages.

Incredibly disappointed. I ordered an expensive set of chairs in February with an estimated delivery time of 3 - 5 weeks. Three months later and I still have not received the items and have been provided with no expected delivery date. I have no idea how to cancel my order so I can purchase from elsewhere.

Truthfully I feel one star is too high! Nothing but problems from start to finish. They don’t return emails or phone messages. Rarely answer the phone and when they do the promise to come back and never do! Ive have owned my own independent retail outlet so its with a heavy heart i write this as i more that aware its hard to get things right everytime. However ignoring emails and phone messages is a disgrace and promising to call you back and not doing so is not acceptable! I ordered in November and payment was taken i received my order in march and it was the incorrect colour. During this period not once did they reach out and explain what was going on or update me, I had to do all the chasing! Since receiving the wrong order i called them and they asked me to email them details and photos and now they are ghosting me, I've called left six messages and sent three emails! I feel this business maybe going out of business or financial unstable! Avoid at all costs!

Indeed. I should also have read the reviews before I made my order. My order was for the relatively small items and the items did arrive not waiting too long, so it wasn’t a big loss, but very frustrated for the last whole month. I ordered 2 each for Arne Jaconsen’s cutlery, both called dessert spoon and cake fork, as a birthday gift. The length/size for each wasn't matching and I wasn't sure if I ordered wrong or they sent the wrong size, so made inquiry hoping to get things done in order to make it in time for my daughter’s 21st birthday, so I started writing emails, phone calls, company website’s message system - but all resulted with no reply even if they say they would come back asap. When we purchase furniture or small home pieces, these feelings of frustration would remain. Even if we do get the items, it is possible that these negative feelings and memory ruin the joy of using them or having them in the households, and I find it was the very reason I wanted to return the whole thing. I wished the items as something to bring simple joys for many years to come with a memory. I did not want the gift to contain the bad memory even if the issue could have been sorted. Now I was concerned that they may not refund the money back (I didn't use paypal..) even if I return the items. Now the refund deadline has just passed and I do not know what to do with these unmatched pairs of cutleries, but I at least hoped this disappoint to be somewhat useful for somebody or for the company’s improvements, with the slight hope of their reply to my email inquiries.

Dreadful experience ordered a product over four weeks ago, still haven’t received it with no definitive date of delivery.

Extremely slow and poor communication, as a customer I have had to do all the chasing.

I would recommend not using this retailer!

Do not be fooled by the sleek website and premium products on sale. Ordered an item at start of Jan and still have not received. Emails and telephone calls went unanswered and in the end had to claim money back through PayPal. Scammers!

Made an order in September and I have not received it or heard anything, it’s now December. My emails and phone calls to them have not been responded to. I wish I had read these reviews before I ordered.

AVOID. Made a purchase in July. Was told it would be a few weeks. Now November and there is no sign of my purchase and they are not answering emails or calls. Companies House website lists the business as active. An earlier purchase (in Feb '24) was fine, yet this time around, I have neither product nor refund. Would give 0 stars if I could.

Ordered an item on 23/9 was told 3-5 weeks. No item delivered when I emailed they said another 2 weeks delay or I can have a refund. From the reviews I thought best to get my money back however since requesting a refund I have had no response and still no goods. AVOID THIS COMPANY.

Ordered a vase on 12 July, delivery was quoted 5-7 business days. Still yet to receive the item and Panik are not responding to any of my attempts to contact them. Hugely disappointing, will continue to seek a refund.

Do not order from this company - you will not get your goods and you also risk losing your money. I did read the Truspilot reviews before placing my order but I really wanted the tables so gave them the benefit of the doubt and ordered anyway. The tables had a lead time of 5-8 weeks. After 8 weeks I emailed for an update but got no response. I then sent an email asking to cancel the order and receive a refund - again no response. I am now waiting for a response through a paypal chargeback. Meanwhile I have lost the interest I could have earned on the money I gave to them, and now I have the hassle of fighting for a refund.

Don’t trust this company!
I ordered a bracelet months ago and it’s never been dispatched
I Emailed them last week and no reply
I phoned them today and no one answered!
I feel conned

They have ignored multiple requests by phone and email. I am waiting for my delivery. I read on Trustpilot that other customers have the same experience! I am now doubting that I will ever receive my table. I just need them to tell me whats going on or not with this delivery?

Great products and excellent service. Have bought from them on many occasions and never been disappointed.