Panik Design Reviews 

128
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant issues with their orders, often not receiving items they had paid for, even after extended periods. Many experienced prolonged delivery delays, with products arriving much later than promised or failing to arrive at all. A major concern was the severe lack of communication, as people found it nearly impossible to get responses to emails or phone calls. However, some customers also noted receiving incorrect or broken items, and subsequently faced difficulties in resolving these product-related problems due to the unresponsive customer service.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders, frequently reporting that goods paid for... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that phone calls... See more

Product

Customers had negative experiences with product, primarily due to issues with availability and delivery. Many... See more

Customer communications

Clients share negative opinions on contact, with many reviewers reporting it is impossible to correspond with... See more

Delivery service

Users describe negative interactions with delivery services, frequently reporting issues with tracking not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We ordered a mirror for delivery to the States in September 2025. Since then, there has been zero communication or update on the item and why it hasn't arrived after FOUR months when the promised deli... See more

Rated 1 out of 5 stars

Do not use this company. Totally unscrupulous. Accepted £1320 from us for eight dining room chairs with promised 4 to 6 week delivery time. After eight weeks no communication. No replies to repeated e... See more

Rated 1 out of 5 stars

Extremely poor. I ordered an item from their Outlet and had no contact from them whatsoever. I tried calling and emailing two different addresses with no response. I eventually resorted to contacting... See more

Rated 1 out of 5 stars

Poor, poor, poor! Bought a pricey Georg Jensen kettle which started malfunctioning after around half a year. Complained to Panik Design mid-December, got an acknowledgement three weeks later - appar... See more


Company details

  1. Shopping & Fashion

Written by the company

Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

128 reviews

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No recent history of asking for reviews

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1.4

All reviews

(128)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent products and service

For the last four years we have been happy customers!! They do have a great amount of products and if you talk or email them they are always ready to help and are very knowledgeable. We found them after a bad experience with a Kartell table bought on the internet from another supplier. Since then we bought chairs, lights, coatstands and more. Every time the service is great. They accomodate delivery requests as well. One of the great things is that you can actually talk to them (easily) if you wish. I even sent them a picture of their light on our wall. I would recommend without hesitation.

January 16, 2013
Unprompted review
Panik Design logo

Reply from Panik Design

Thank you so much for taking the time to write this review!

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