Papa John's International Reviews 

187
•
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I placed an online order for 6559 W Hwy 90, Milton, FL 32570 and everything goes through. Get to location and location is closed. No idea or information on order so will need to file fraud charges to... See more

Rated 1 out of 5 stars

I ordered a sandwich and a soda yesterday on October 2nd, 2026 in Mansfield Ohio. I waited over 2 hours for my order to come website said delivered there was nothing at my door! I then called the stor... See more

Rated 1 out of 5 stars

Terrible customer service. Ordered a pizza to be delivered at a certain time and an hour later, till not here. I called to inquire about it and immediately got talked over by an employee about how i... See more

Rated 5 out of 5 stars

Their pizza is underrated. It doesn’t matter when I visit their branches, in the morning, afternoon or at night, the pizza is always hot and fresh, the crust is soft and the garlic sauce is addictvie.... See more

2.0

Poor

TrustScore 2 out of 5

187 reviews

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2.0

All reviews

(187)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

The guy that was making the pizza he…

The guy that was making the pizza he touched the cash register then he went back to making a pizza then he touched his balls and that's your pure nastiness and that's why I don't eat at Papa John's anymore and lucky the food was not for me

April 18, 2020
Unprompted review
Rated 1 out of 5 stars

Bad hygiene during covid-19

At my store in Florida I was picking up a pizza and the first thing I saw was the cashier without gloves on opening people’s pizza boxes and looking inside.. disgusting!

April 13, 2020
Unprompted review
Rated 1 out of 5 stars

Papa johns is Beverly Hills Florida is…

Papa johns is Beverly Hills Florida is horrible I order two large pizzas and 3 papadias from Joe the manager only for the driver to show up missing all the pizza called the manager back Joe and he proceeded to tell me that it was my fault I did not order it!!! So mad will never order from this store again!!

April 4, 2020
Unprompted review
Rated 1 out of 5 stars

BROWNSBURG IN

Called BROWNSBURG IN. Location made order 10 min after giving all info and making order they called me to say they do not delivery to us even though we are 2.0 miles away. The Manger was rude and would not tell me why they did not deliver to us. And yes we are even in the same town. She could not help place my order with sister store in the next town. So I called the other Papa the young man Alex was very helpful. And explained they have to go in there zone area only. Or the are fined. Thank you Avon for your help Brownsburg needs a lesson in costumer service

January 26, 2020
Unprompted review
Rated 1 out of 5 stars

I was so excited to FINALLY have a papa…

I was so excited to FINALLY have a papa john's open near me, only to find out that they STILL didn't deliver to my home...but 2 streets over. I placed an order online for chicken poppers, a buffalo chicken pizza & the pepp & saus w/6 cheese to pick-up. I never got a confirmation email, so had to call & verify. It STILL wasn't ready 25 minutes later when we arrived & the employees didn't seem to know what they were doing. The pizza was horrible. After eating an entire slice with only 1 pc. of pepperoni, I actually counted to find that there were only 16 pcs. of sausage on the whole large pizza!!! 3 slices had none & my son said the buffalo chicken was "Gross". I will now be going right back to pizza hut who DOES deliver right to my door & I can get a $6 1 topping w/plenty of sausage. I am so disappointed at how the quality of food has gone down. I used to get the Papa's favorite & even though the description of this pepp/saus/6 cheese was the same except for pepp. being added...there was NONE of the seasoning & the taste was nothing like it used to be. I feel like we wasted the $23.99 that was spent on the pizza & no one seems to care at all. It was so bad I did not want replacements and no refund for the pizzas was offered.

January 19, 2020
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience. Ordered a Vegan cheese and tomato pizza and received normal cheese. As this was ordered just before closing and the store was already closed once we realised, we phoned the next day. This was the angel Islignton branch, after some discussion we were promised a refund when we phoned the next morning. However, as we were staying in Battersea. their recommendation to bring us the refund as cash, wasn't viable. We where then promised that if we contact customer service we would receive a refund within 3 days.... however 15 days later we are still waiting. Terrible customer service, very overpriced, and if you have allergies or intolerance avoid at all costs!!!

January 15, 2020
Unprompted review
Rated 1 out of 5 stars

Placed order online

Placed order online, using the app and wrong pizza was delivered without extra items ordered. Called store and manager said that it didn't come across properly so its not their problem. Thank God for other quality, caring establishments.

January 7, 2020
Unprompted review
Rated 1 out of 5 stars

Don't order they are rude they will…

Don't order they are rude they will question you about who you are why different phone numbers they will cancel your order I have never in my life have had papa John's and wanted to try it out but I know now never to place an order with them and get questions why I'm placing an order they are very rude never again I'm telling people I know don't order from this place PAPA JOHN'S IN Victorville the Lady was just RUDE NEVER AGAIN WILL I EVEN CONSIDER PAPA JOHN'S 👎👎👎👎👎👎👎👎👎 THANK GOODNESS I NEVER ATE THERE PIZZA

November 22, 2019
Unprompted review
Rated 2 out of 5 stars

EXPENSIVE

I order from time to time only when I can afford it and only because my children likes their pizza I personally like "little ceasars"just the same and they are waaaay cheaper! There is nothing about Papa John's pizza that stands out except the price!😕You need to lower your prices seriously!

November 13, 2019
Unprompted review
Rated 1 out of 5 stars

Awful with no redeeming qualities

I ordered a large thin crust pepperoni pizza and sadly it was awful. I could hardly fathom why someone would pay nearly $20 for a pie that has no redeeming qualities. The crust was overly brittle and hard to manage. Folding the pizza slice in half is like separating two tectonic plates. The cheese is more clumpy than stringy like it’s supposed to be. The only thing this pizza has is a whole lot of salt. If you want an appetizing dinner for your family, stay away from Papa John’s Pizza.

October 17, 2019
Unprompted review
Rated 1 out of 5 stars

0 stars if I could.

If 0 stars was an option that would be my rating.

Don't order from Papa Johns unless you want them to turn up at the wrong address, not pick up the phone and then charge you for your order.

I've still been charged for an order I didn't receive and even escalating my complaint has been an ordeal. Their customer service have been useless and the email address they gave me to escalate my complaint has ignored me for over a week.

Stick to ordering from literally anyone else. Like anyone else. Just get a pizza from Tesco, it might be rubbish but it at least it'll be at the correct address.

August 6, 2019
Unprompted review
Rated 4 out of 5 stars

Always love their pizza and service

Always love their pizza and service. One Friday night I placed the order for our pizza and my husband picks it up on his way home from work. He had to work about 45 minutes overtime so was quite late picking up the pizza. When he got there, they had him wait about 5 more minutes and made him a fresh one!

July 9, 2019
Unprompted review
Rated 4 out of 5 stars

Tasty franchise

I do a lot of traveling since I retired, and I know I can count on a local Papa John’s for a vacation pizza night for my grandkids! The quality is relatively similar across their locations/franchises, and the flavor of the pizzas is by far the best of any delivery chain I have used. It is definitely a good option for your pizza needs for a relatively affordable price. Enjoy pizza night!

June 8, 2019
Unprompted review

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