Party Save Smile Reviews 

222
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I sent my grandaughter 5 gold star balloons for her brilliant results at college and she loved them. They arrived as promised on the date requested. I will be back for more balloons when needed - Tha... See more

Rated 5 out of 5 stars

I ordered the parrot helium balloon with message card for a friend who loves parrots and is currently seriously ill. After ordering I noticed auto fill had put my home address for both billing and del... See more

Rated 5 out of 5 stars

I have now ordered multiple times, including decorations to myself, and balloon gift boxes to friends and family. Each order has arrived well packaged and on time. Goods inside are nice quality and... See more

Rated 1 out of 5 stars

Absolutely awful for what they charge ! I ordered a Father’s Day balloon of which cost me £11.95 on its own but had to pay a further £10 ( £5 personalisation on each side) then £12.95 for specific del... See more

Company details

  1. Party Store
  2. Balloon Artist
  3. Balloon Store
  4. Party Planner
  5. Wedding Planner
  6. Wedding Store

Written by the company

Founded in 2012, Party Save Smile are a family run party business based in the East Midlands. Party Save Smile have become a favourite among Party Organisers across the UK and further afield, stocking a vast range of party supplies from Childrens Party to Baby Showers and Hen Party to Age Milestone Parties. With a thorough an friendly service, we aim to share a smile with our customers and help to ensure they have everything they need to celebrate in style.


Contact info

4.2

Great

TrustScore 4 out of 5

222 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(222)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent 5 star service

Excellent 5 star service! Ordered items for a party and I am blown away by the high quality of the products. First time using Party Save Smile but I will definitely use it again for all my party needs. I even received a complimentary box of mini cookies and liquorice allsorts in my order! Really delighted with the speedy delivery. Keep up the great work!

November 3, 2021
Unprompted review
Rated 4 out of 5 stars

Great products and service

Great products and service. Very competitive pricing and speedy delivery. Already purchased from party save smile twice for 2 parties and very happy with everything.
Website could be improved.
Overall great!

September 8, 2021
Unprompted review
Rated 1 out of 5 stars

Order in plenty of time

I ordered a balloon for my mum's anniversary and to have it delivered for the sunday the option I was given for postage to arrive in time was royal mail 24hr tracked delivery, funnily enough on the day it was supposed to be delivered it was still sitting in a warehouse in the midlands. On contacting them (which is no good over the weekend because they are not manned) I got no response until the Monday by then it was too late as the day had already passed. I then got the excuse that it was down to royal mail. I certainly won't use this company again and it's certainly overpriced too

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Can't say enough about partysavesmile. They went above and beyond to make sure I got my balloon order on time. Fantastic quality and service

June 24, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered golden wedding serviettes

Ordered golden wedding serviettes. They were described as 3 ply. They were not 3 ply, in fact I have never seen such a thin serviette. I showed 1 to the manager of a local hotel, he agreed with me. This company was most unhelpful when I complained, I would not use them again.

June 20, 2021
Unprompted review
Party Save Smile logo

Reply from Party Save Smile

Hi Colin

Our understanding of this transaction is a little different and we would welcome your constructive suggestion as to how our team could have improved their support in this situation.

Our customer services team responded promptly to each of your queries answering each point you raised with the relevent details that you requested.

You advised us that you wanted more information and so we contacted the manufacturer to reconfirm in writing that the napkins you ordered are 3 play. The manufacturer responded to confirmed the napkins are supplied as a 3 ply napkin.

As you were concerned with the item we advised you that we would be more than happy to accomodate a return on the item, so that we could issue you a refund for the items and we would then also be able to inspect the item and in the event it was defective, we would be able to raise this with the manifacturer also.

This is not something you decided to proceed with, instead you kept the item.

For these reasons we are dissapointed to receive this review.

Kind regards
The Team @ Party Save Smile

Rated 1 out of 5 stars

Do not buy from this company

Absolutely awful for what they charge ! I ordered a Father’s Day balloon of which cost me £11.95 on its own but had to pay a further £10 ( £5 personalisation on each side) then £12.95 for specific delivery date ( which I can understand ) in total I paid £34.90 for one medium sized balloon !!!! Absolute rip off i could of got a fancy bigger ballon for that money with better quality plus personalisation, I really would advise anyone not to order from this company plus there reviews speaks for itself !!!

June 20, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered balloon for friends birthday

Ordered balloon for friends birthday. Paid £7.95 delivery so it would get there on the right day. It didn’t turn up. Tried contacted them, but no response over weekend. It was found three days later in a shed at the back of the house. Eventually the company got in touch with me about a week later to say that it had been delivered the day after it was supposed to have been. I said I wasn’t happy paying £7.95 for named day delivery when it hadn’t been delivered that day, but they just ignored me.

EDIT: I see the response below, but every part of my review is accurate. I paid £7.95 for delivery on 27 May. It was delivered 28 May. Albeit we couldn’t find it. The first generic message I received in response was 1 June. Second response with the details was 3 June.

June 15, 2021
Unprompted review
Party Save Smile logo

Reply from Party Save Smile

Hi Andrew

After checking the details of your order we have a very different account of events. After contacting DPD about your order they advised your order was delivered by DPD on the date you chosen date.

DPD confirmed the order was delivered to a shed, your safe place, which is located at the back of your house and DPD advise that they provide tracking details providing delivery updates to all customers as well as a link to electronically track an item as it passes through their network.

You did contact our customer service team and each time our team responded to your message within 1 business day (we are a small family business and so closed at the weekends) and provided you the details above, upon checking your shed you found the item.

We are disspointed to receive this review for the above reasons and are always sad to hear when a customer is unhappy with an order.

Kind regards
The Team @ Party Save Smile

Rated 1 out of 5 stars

WASTE OF MONEY

Received delivery of balloons on time for my daughters birthday but so disappointed as the balloon I paid extra money for with her name on it was more or less flat so had too take it off the rest of the balloons. So annoyed as it was her 21st birthday. Will not order again.

March 13, 2021
Unprompted review
Rated 1 out of 5 stars

Misleading description

Misleading description. I ordered a balloon in a box for my niece’s 16th. I was expecting a balloon in a decorative box as per all the photos on the website. Instead the balloon is sent in a plain white delivery box covered with labels pretty much telling the receiver what’s inside! No element of surprise at all for the receiver. No weight included in the box, the balloon is stuck to the floor of the box with cello tape. So basically for £14.99 your just getting a helium balloon. I could have purchased this balloon locally for a fraction of the cost. So very disappointing. Will not be recommending this company or using them again.

March 11, 2021
Unprompted review
Party Save Smile logo

Reply from Party Save Smile

Hi Melanie

We are sorry to learn you are unhappy with your order.

Your balloon in a box gift was despatched as a balloon attached to ribbon and weight, whic is fastened to the bottom of the box. They are designed to be a great unique surprise and not a substitute to buying a balloon locally.

We are currently for some orders using plain white boxes to send our balloons in. The possiblity of this is outlined in our product description. We are also in the process of updating the images on our website to reflect this change which we are looking to make permanent because other customer feedback as been that a white box makes the balloon even more of a surprise compared with a designed box!

We put labels on the box in the way oultined on each product description. The labels are to ensure the recipient does not open the box with a sharp object (they are totally unaware that the box has a balloon in and so are not to know). Our labels make no reference to balloons and so do not ruin a surprise.

Our friendly customer service team are always happy to support our customers and if you have any requests, such as needing an order being shipped without the stickers, we are more than happy to work with you to accomodae this if you contact us prior to ordering, we can then advise you how best to meet your requirements.

We welcome our customers feedback, as it helps us to understand the changing needs of our customers, so that we can improve our products and service in the future and this review will help us to do this.

Thanks for taking the time to leave your review.

Kind regards
The Team @ Party Save Smile

Rated 5 out of 5 stars

Ordered a Rainbow Confetti Dots 80th…

Ordered a Rainbow Confetti Dots 80th Birthday Balloon Filled Bubble Balloon in a Box for my nans birthday and she absolutely loved it. She was so pleased to see it had been personalised as well.
It arrived on time and was extremely well packaged so that when she opened the box it wouldn’t be damaged.
Very happy with this service and would definitely recommend and order again from here.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and even better product

I found this company when looking online for a balloon bouquet. My order came well packaged in a big box from Royal Mail. The checkout process was great and the email updates were perfect as it was for a birthday in lockdown.
Would definitely use this company again, thank you!

March 9, 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchase

The celebratory 70th Birthday pack of banners & balloons was exactly as described. Unlike some I have purchased in the past, the banners are pre-threaded with ribbon and ready to hang - big time saver! All in all, excellent value for money.

March 8, 2021
Unprompted review

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