Patrol Store Reviews 508

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

So i orderd a AGM MP44 with plastic stock And i went to change the stock hop rubber which are poor i understand this voids the warrenty but once i started to strip it down its clear that th... See more

Company replied

Rated 5 out of 5 stars

Always have been a fan of Magnum kit,great boots & under uniform items,I am very impressed with my new Spider Elites,excellent boot for regimental duty/driving details/general duties in barracks.... See more

Company replied

Rated 1 out of 5 stars

Very poor customer service. Ordered a pair of magnums on clearance. Money was taken, received confirmation email, but after 5 days no other communication. I emailed to see when I might receive said bo... See more

Rated 5 out of 5 stars

I was looking for my first tabbing boots and patrol store had LOADS of info on each pair on the website, most accompanied by videos. They offered no quibble returns / refunds which was great seeing as... See more

Company replied

Company details

  1. Security Equipment Store

Information provided by various external sources

Securely buy low priced police equipment, military clothing and security clothing, including police clothing, army surplus, belt equipment, military boots, police boots and police accessories. Fast delivery from an experienced ex police and military team with superb product knowledge. Patrol Store can cater for your requests.


Contact info

2.8

Average

TrustScore 3 out of 5

508 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

EXCELLENT SERVICE!!!

Website is easy to browse. Products are shown clearly with clear and concise descriptions. Prices are competitive with other companies selling similar products. Ordering is easy whether online or via phone. I generally order via phone when shopping at Patrol Store. The Customer Assistants are excellent, professional, have a good knowledge of all the products being sold and are always ready to provide advice, support and assistance. You feel that they really care about providing you with an excellent service. I spoke to Cameron. and, like the rest of his colleagues, was excellent. I received prompt emails from Patrol Store and the delivery company once I had ordered the products. The emails provided information on the products I had ordered and delivery time. The products arrived on time the next day. THANK YOU PATROL STORE. YOU GUYS ARE AWESOME!!!

June 25, 2015
Unprompted review
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Reply from Patrol Store

Hi Nigel,

Thank you for your excellent review. It's great to get in depth feedback from our customers. We're glad you are happy with the service provided. We like to offer the best possible service so you are happy. Were always on hand to answer any questions or take orders over the phone.

Take a look at our Google+ page for some great reviews and offers.

Rated 5 out of 5 stars

Good Service Item delivered on time..

I always used patrol store when im buying my Security stuffs.. Good service and delivery on time.. A nice looking and comfortable boots (Magnum Stealth force 6.0) used it only for couple of days so i cant give a full review for the item @ the moment. Only i can say is "Im happy with service".

R. Malaluan /Gloucester

June 20, 2015
Unprompted review
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Reply from Patrol Store

Hi R. Malaluan,

Thank you for your great review. Its good to hear that you are happy the service you received. If you have any feedback in the future about the boots you can review them on the product description page on the website. This is always appreciated.

Rated 5 out of 5 stars

Absolutely Amazing Customer Services

Quality Police Magnum Boots. Excellent price with fantastic customer services which is what our country lacks. I ordered wrong size, sent them back and the next day I had the correct size. In between all this the communication was second to none. Would highly recommend Patrol Store.

June 20, 2015
Unprompted review
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Reply from Patrol Store

Hi David,

Thank you for your amazing review. We really appreciate it.

Follow us on Twitter for some great offers and competitions.

Rated 5 out of 5 stars

Excellent

Website is easy to browse, pricing and delivery options are clear and easy. Product arrived swiftly and was packaged professionally. They have a brilliant selection of items, and I would recommend them to everyone.

June 19, 2015
Unprompted review
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Reply from Patrol Store

Hi Ronan,

Thank you for your excellent review. It's great to hear feedback about customer's shopping experiences. We hope you like your purchase.

Rated 5 out of 5 stars

Fantastic Customer Service

It was a general issue with an item i had purchased from them, but the level of customer service i received to rectify the issue was undoubtedly the best i have ever had, Professional, accurate and friendly, what more can you ask for.
WELL DONE Patrol store, you've gained a loyal customer!!

June 18, 2015
Unprompted review
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Reply from Patrol Store

Hi Stewart,

Thank you for your fantastic review. I'm glad your issue was resolved efficiently for you.

Take a look at our Pinterest page for some offers and product information.

Rated 5 out of 5 stars

Fast excellent service

New workbooks needed .... ordered and received within 36 hours, with a good choice on the site. Would definitely recommend

June 15, 2015
Unprompted review
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Reply from Patrol Store

Hi Barry,

Thank you for your excellent review. It is really appreciated. We're glad you are pleased with the choice of workbooks. If you ever need any advice about our items, then please give us a call.

Rated 5 out of 5 stars

Will always go to Patrol store, Quality is amazing and not forgetting the prices!

My husband has been using this site for 4 years as he does door work and Management. Hes always on his feet so needs boots that will protect his feet from any weather and allows him to stand for those 12 ( or more ) hour shifts. I've now sent off for my SIA Badge and needed to stock up so i have come straight to Patrol store and wouldn't go anywhere else because you are what makes our shifts ( no matter what job we do ) much safer, more comfortable and more enjoyable. Thank you! x

June 15, 2015
Unprompted review
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Reply from Patrol Store

Hi Penny,

Thank you very much for your great review. We're glad we can help you get through your shifts safely and comfortably.

Take a look at our Facebook page for some great competitions and offers!

Rated 5 out of 5 stars

Customer service and magnum boots

I would recoment this company to anybody. Excellent customer service, very helpful and understanding. Had trouble with magnum boots, a hole appeared, no questions asked, replacement or refund offered. Receuved replacement boots on specified day. They use excellent courier too, they give you an hour slot. I have recomended patrol store to all my work colleagues. Top shop...

June 11, 2015
Unprompted review
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Reply from Patrol Store

Hi Eva,

Thank you for your excellent review and feedback. It's great to hear about our customer's experiences and that you was satisfied with our service. If you ever have any questions in the future please do not hesitate to contact us.

Rated 5 out of 5 stars

magnum elite spider boots

best boots for comfort so far, will post another review about durability when worn further

June 7, 2015
Unprompted review
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Reply from Patrol Store

Hi John,

Thank you for your review. It's great to hear positive feedback about our boots.

Take a look at our YouTube page for some great reviews on our other boots.

Rated 5 out of 5 stars

Incredibly fast service

Ordered one afternoon, received before midday the next day - impressive.

June 5, 2015
Unprompted review
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Reply from Patrol Store

Hi Tom,

Thank you for your great review. It's great to hear that you was pleased with our service.

Rated 2 out of 5 stars

Still waiting on goods

Website is fantastic. Easy to order. However I got a request to review my
Goods before I have even received them. It's been a week now and I still haven't got them. When I get them then I'll be able to review them....hope they come soon

May 28, 2015
Unprompted review
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Reply from Patrol Store

Hi Chris,

Thank you for your review. I do apologise that you haven't received your order yet. Please contact us at info@patrolstore.com or call us on 0845 505 1015 so we can find your order and look in to this further for you.

Rated 5 out of 5 stars

Excellent service

I have used patrol store a number of times now and they never fail to deliver. Excellent communication from start to finish, I would recommend this company every time.

May 26, 2015
Unprompted review
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Reply from Patrol Store

Hi Mark,

Thank you for your excellent review. it's great to hear feedback from our customers.

Take a look at our Google+ page for some great reviews and offers.

Rated 5 out of 5 stars

Top Class Customer Services Team

I can not fault this company, from ordering to delivering to returning goods and refunds.
It was so easy to return a faulty item with great help and advice from staff. It was straight forward to reorder a new pair of boots which arrived next day with constant email updates.
The returned boots were refunded the next day.
Staff are helpful, polite and have a good knowledge of the products they sale which helps you make the right decision for your situation.
I applaud Patrol Store for having such high quality customer services staff.

May 24, 2015
Unprompted review
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Reply from Patrol Store

Hi,

Thank you for your excellent review. We always try to provide the best possible customer service and make returning an item, easy for you.

Take a look at our Twitter page for some great offers.

Rated 5 out of 5 stars

Good Products, good service without any catches.

I came across Patrol Store on-line, while searching for someone who could supply a belt pouch that would take both my 'phone (Moto E) and my credit cards, and a million other things I seem to end up carrying about with me. I am an electrician, often on site, so I needed a stout pouch that things wouldn't fall out of and which wouldn't get in the way when I was climbing ladders and crawling under floors. Patrol Store had not one but a choice of half a dozen. The prices were very keen and delivery was cheap and straight forward. When my pouch arrived (early) I was delighted with it. It completely fitted the bill., was well made and comfortable to wear. I will definitely be a returning customer.

May 24, 2015
Unprompted review
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Reply from Patrol Store

Hi Ian,

Thank you for your great review. Its great to hear that you are pleased with the product. If you ever need any help on our website, our customer service team is always on hand.

Rated 5 out of 5 stars

Great service

Visited twice now & found them very helpfull with a good stock of sizes.

May 20, 2015
Unprompted review
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Reply from Patrol Store

Hi David,

Thank you for your great review.

Take a look at our Facebook page for some exclusive offers!

Rated 5 out of 5 stars

Fast reliable service

I needed a pair of boots on the hurry up and didn't have time to mess around looking for a company that had them in stock. Sent email to patrol store and received a reply from "Cameron" within 10 minutes!! Boots ordered within a couple of minutes of message!!

Brilliant service from a company that does what it says it will...............!!!

As Arnie says, "ILL BE BACK"

May 18, 2015
Unprompted review
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Reply from Patrol Store

Hi Christopher,

Thank you for your great review. it is really appreciated. Were glad you are happy with the service and that you will be coming back. If you ever need any help, give us a call or email and were be happy to help.

Rated 5 out of 5 stars

awesome

awesome awesome

May 14, 2015
Unprompted review
Patrol Store logo

Reply from Patrol Store

Hi Enayath,

We're glad to hear you have had a great experience shopping with Patrolstore.

Take a look at our Pinterest page for some offers and product information.

Rated 5 out of 5 stars

Great service

I recently bought a pair of magnum cobra boots, I emailed a question and receive a prompt informative phone call, I was kept right up to date with progress telling me the item had been selected the with the courier and telling me when the item would be delivered. The order was placed on by Monday and the boots were delivered by lunch on the Wednesday.
Very well done guys great customer service experience, thank you

May 11, 2015
Unprompted review
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Reply from Patrol Store

Hi Nicola,

Thank you for writing such a excellent review. It's great to hear. We want to make the shopping experience, quick and easy for our customers. Were glad you are happy with your products.

Rated 5 out of 5 stars

Patrol Store excellent to deal with

I would highly recommend Patrol Store..great items..great service...great quality...fast shipping...customer care excellent..I cant fault them.

May 7, 2015
Unprompted review
Patrol Store logo

Reply from Patrol Store

Hi,

Thank you for your great review.

Take a look at our Google+ page for product reviews and offers.

Rated 5 out of 5 stars

Excellent product choice and service.

Patrol Store have always been at the forefront of reliable internet retailers with their quality, choice and customer service combined with regular special offers. The descriptions are detailed and accurate with plenty of alternate views of the products such as boots.
Their delivery company inform you when the item is being delivered and even give you a time window and you can keep checking on how far away the driver is which is very handy if you can't be in all day.

May 5, 2015
Unprompted review
Patrol Store logo

Reply from Patrol Store

Hi

Thank you for taking the time to write an excellent review. We really appreciate your feedback and we are glad you are happy with our service and products,

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