This place would get zero stars. It’s disgusting. This pet store should be shut down. Looks like a puppy mill in there. The poor puppies look drained not in good health they were laying in their feces... See more
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See what reviewers are saying
I have just received our annual renewal policy and it has literally doubled in cost even though we only made one claim last year for a minimal amount! Absolutely shocking…I know costs are going up but... See more
My dog has an ongoing condition so we have to claim every 3 months & unfortunately we are now stuck with Paws & Claws. They are painfully slow & keep saying they haven’t received the claim from our ve... See more
Absolutely outraged this morning. I had an English Springer Spaniel that I retired from the military at the age of 8, 7 years ago. I spent quite a lot of time looking for an insurance company as I onl... See more
Company details
Information provided by various external sources
Paws & Claws pet insurance have a range of policies which offer accident and illness cover to help protect your cat or dog in their time of need.”
Contact info
Kingston Crescent, PO2 8QL, Portsmouth, United Kingdom
- www.pawsandclawspetinsurance.co.uk
1.3
Bad
557 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Having previously using petplan for…
Having previously using petplan for several years I was slightly sceptical about using the company as the policy was soo much cheaper, however, I need not have worried, slightly slower but service was excellent. I would definitely recommend the company.
May 14, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the great review Suzanne. We are pleased to hear you have received excellent service.
Reply from Paws & Claws
Thank you for the five stars, Louise!
The cover is very good and hopefully
The cover is very good and hopefully, havent had to use it yet and hope not to but rather be covered then not, just think that if it not been use the increase shouldn't be so high each year otherwise I'd give a 5 star
May 11, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the good review Tracy. We are pleased to hear you have found are cover suitable for you and your pet.
Waste of money
I submitted a claim when my dog tore a cruciate ligament which was immediately rejected. I tried to appeal but had no response.
Useless insurance policy.
May 11, 2020
Unprompted review
Reply from Paws & Claws
Thank you for your feedback, and I am sorry to hear we have been unable to offer settlement for your claim, and that you have not received a response to your appeal.. I will pass this to the relevant department to look into further for you, and contact you. Should you have any further queries, please do not hesitate to contact our claims department on 0330 102 5747, or via our Live Chat Service.
Over the last 12 months each of my…
Over the last 12 months each of my policies has gone up on average £60 each, meaning im now paying a extra 240 a year, yet my vet fees havent gone up. One very unhappy customer, and as akey worker for an emergancy mental team in the nhs i find this very difficult to take.
May 11, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the review, Richard. Insurance premiums can change yearly due to the insurance risk factors used to generate the premiums, such as location (claims in the area), the pets ages and breeds. These change often, and we offer the lowest premium possible based on each individuals details. I'm sorry you feel disappointed with the increase in premiums. If you would like to discuss this further, please do not hesitate to contact us further on 0330 102 5747.
Great response to claims but shame the…
Great response to claims but shame the premiums have to go up so steeply!!!
April 29, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the fab review Mark.
Stuck with Paws and Claws as easier
Stuck with Paws and Claws as easier, sadly no benefits for having more than 1 pet as you find out when signing up for pet insurance they draw you in with good deal
April 21, 2020
Unprompted review
Reply from Paws & Claws
Thank you for your feedback. I am sorry we are unable to offer any discounts. We do believe we offer great cover at affordable prices for your pet insurance. If you do wish to discuss your policy at any time, please do not hesitate to contact us our Customer Service Department on 0330 102 5747.
Easy to navigate so far so good
April 20, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the super 5 star review Sharon.
Not happy
I am now not happy with the fact i have only had the policy 8 days and have to pay £30 to cancel.
April 17, 2020
Unprompted review
Reply from Paws & Claws
Thank you for your feedback Susan. I am sorry you are unhappy with our charges set out in our Terms Of Business. I can see you have spoken to one of our representatives since through our Live Chat service. If you do have any other queries, please do not hesitate to contact our Customer Service Department on 0330 102 5747, or alternatively through Live Chat, where one of our representatives will happy to assist you further.
I have used paws and claws for 5 years…
I have used paws and claws for 5 years now for both of my dogs,which I think speaks volumes in itself.When having to communicate about any problems I have had with my dogs.I have always been treated kindly and professionally,and any claims I have had have been paid out really quickly,with no hidden agenda.So I can highly recommend using Paws & Claws.
April 6, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the fantastic 5 star review Janis. We are pleased to hear you have had an excellent journey with us, whilst having to make a claim. We pride ourselves on the service we provide, and are pleased we have delivered this to you.
Hi I have renewed with you now for a few years
Hi I have renewed with you now for about 3 years as my original policy with another insurer was taken over by your company. Just a quick question after reading the reviews, why would how many claims in the are effect my policy renewal ?
April 6, 2020
Unprompted review
Reply from Paws & Claws
Thank you for taking the time to leave a review, Sue. The reason why location in one of the rating factors is because it is considered part of the risk in insurance. For example, the more claims made, the higher the risk within that area, but we also take into consideration the cost of living within the area as this could determine how much veterinary practices charge for treatment.
There are a wide number of rating factors that can cause premiums to increase/ decrease and location is just one of them. We also look at the claims made on the policy, the age and breed of the pet, as these all contribute to the risk.
If you have any further questions in regards to premiums or any other part of your policy, please do not hesitate to contact us on 0330 102 5747.
Reply from Paws & Claws
Thank you for the great review Louise!
Good
No problems...when I lost my one dog to cancer..policy cancelled immediately and I still got my other dog insured...good customer service
April 2, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the great 5 star review Andrea. We are happy to hear your received efficient service at a hard time for you, please accept our condolences.
Recording information
I had a telephone conversation regarding the breed of my dog that I had a claim in for, but it wasn’t recorded therefore the claim was put on hold until they had the information yet I had no communication stating this . Once I rang again the claim was soon paid out.
March 27, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the review Carol, I am sorry to hear that you experienced delays in getting the claim assessed. I will make sure that this is looked into and feedback is provided. The Paws and Claws Team 🐾🐾
All good thank you paws and Claws
March 23, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the great 5 star review Julia
My monthly premiums have gone up a…
My monthly premiums have gone up a considerable amount. Not happy, they know that they have you over a barrel
March 23, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the review, Michelle. Insurance premiums can change yearly due to the insurance risk factors used to generate the premiums, such as location (claims in the area), the pets age and breed. These change often and we offer the lowest premium possible based on each individuals details. I'm sorry you feel disappointing with the increase in premium. If you would like to discuss this further, please do not hesitate to contact us further on 0330 102 5747.
Excellent service staff very friendly…
Excellent service staff very friendly and helpful.
I've been with Paws & Claws now for the last 3 years.
March 19, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the kind words and five stars, Susan, and thank you for your continued support over the last 3 years!
Easy renewal process - great customer service!
This is my 3rd year renewing with Paws and Claws. I was really happy with my renewal quotation this year and found the process of renewing very quick and easy. My call was answered swiftly, the agent very helpful and friendly and I was able to switch to monthly payments to spread the cost of my cats cover. The agent gave me the option to read all the important info via email, rather than recite it to me - which I preferred. From start to end I was on the phone for no more than 5 minutes.
I now have peace of mind should anything happen to my pet for the next 12 months! Fantastic service - highly recommended!
March 17, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the excellent review, Sarah! I'm glad we've been competitive this year, and our agents were able to help you!
Support and help
I have found you very helpful and have supported me through a very hard time when my dog was very I'll.
March 16, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the wonderful review, Sherry! I'm glad we were able to help you!
quality service
Affordable prices and always updating me on offers and various other changes.
They automatically renewed my insurance so I didn't have to worry about missing any cover
March 10, 2020
Unprompted review
Reply from Paws & Claws
Thank you for the wonderful review!
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