SCAM!! I have a contract with them stating I owed £800 plus the £50 deposit and £110 20% initial down payment they are now stating I owe them £990 I have paid off £960. after a heated conversation ove... See more
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The two young men, were polite, friendly and moved my freezer and fridge freezer as I'm a pensioner and have mobility problems in my lower body, they were efficient and did a wonderful job, they even... See more
It’s now been a year and we still haven’t had our flooring fitted. We’ve had no luck contacting the company as no one answers the phone or facebook. We were booked in for today, but no one showed up.... See more
Just moved into new house and never been with pay as you go carpets before but glad I did. From apply to fitting been spot on. Kept up to date with everything and always able to answer quest... See more
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Company details
Written by the company
The UK's most ethical provider of Pay Weekly Carpets. We supply pay weekly Carpets, Vinyl, Laminate, Beds and Furniture to thousands of happy customers. Join the club, Its simple to apply. £650 Interest Free Credit, No Credit Checks, Low Deposits, Repayments from as little as £10 per week. Quality Products from a company you can trust!5
Contact info
THE OFFICES, 1 RAILWAY TERRACE, SR40PA, SUNDERLAND, United Kingdom
- BUSINESS@PAYASYOUGOCARPETS.COM
- www.payasyougocarpets.com
3.0
Average
677 reviews
Hasn’t replied to negative reviews
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Carpet looks lovely and our fitter sam…
Carpet looks lovely and our fitter sam was very pleasant, and did a terrific job. Thanks again
November 21, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Matthew,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Paid to have kitchen and bathroom …
Paid to have kitchen and bathroom fitted with lino kitchen fitted ok then fitters said they have no record of me ordering bathroom lino my wife picked lino colours I paid £560 and £100 fitting for both now their saying just the kitchen lino was orderd who in their right mind would pay that sort of money for a kitchen fitting someone somewhere in that company is not doing their job properly and im still waiting on my recipt I'm going to citizen advice.
November 6, 2024
Unprompted review
Careless company
Nothing but problems from start to finish. Fitters had to come back 3 times as measurements were miscalculated, little to no communication from the office to try and resolve this/reschedule. Offcuts of the flooring piled into my garden and left. Moved my washing machine today to notice the floor hadn’t been completed properly. Raised this to them via their Facebook chat to be ignored again.
November 18, 2024
Unprompted review
Brilliant service fast & reliable easy…
Brilliant service fast & reliable easy to manage
November 7, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Leanne,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
If you need any more flooring at a later date please don't hesitate to reach out to us.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Reply from Pay As You Go Carpets
Hi Patricia,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We make sure that we deliver great quality service from start to finish
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Good service
November 4, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Megzzz,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
If you need any more flooring at a later date please don't hesitate to reach out to us.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Couldn’t fault pay as you go carpets
Couldn’t fault pay as you go carpets ! Dale and Kurt the carpet fitters were polite and done a brill job
November 1, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Lynn,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
I will make sure to let Dale and Kurt know, they will be delighted to hear this
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Over the moon with my flooring .
Over the moon with my flooring .. excellent quality ... and the fitting done to the highest of standards ... will definitely b using again for other rooms ...
October 29, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Michelle,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
I am pleased to read that you are looking to contact at a later date for more flooring and we look forward to meeting you once again.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Highly recommend
Helpful from first enquiry. Always on time, polite and done a fantastic job in a short space of time.
October 29, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Charlene,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
Amazing comments you have provided and we certainly appreciate your time.
We hope to hear again from you soon :)
Thank you.
Sue
PAYG Customer Success "
Flooring
Very happy with my flooring. It looks lovely and payments are spread out over months so it’s easily affordable
October 28, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We make sure that we provide quality flooring with affordable payment plans.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Reply from Pay As You Go Carpets
Hi,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
If you need any more flooring at a later date please don't hesitate to reach out to us.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
The fitter Sam was amazing at his job…
The fitter Sam was amazing at his job very polite just wasn’t happy that we had to wait nearly an extra week for the living room carpet putting down
October 23, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Lena,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
I will celebrate your comments with Sam our fitter whom will be delighted with your comments.
I do apologise for the wait in connection with your Living Room carpet and I have shared this information with our management team today.
We hope to hear again from you soon :)
Thank you.
Sue
PAYG Customer Success "
Reply from Pay As You Go Carpets
Hi Jenna,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
If you need any more flooring at a later date please don't hesitate to get in touch.
We hope to hear again from you soon :)
Thank you.
Sue
PAYG Customer Success "
Really happy with the flooring
Really happy with the flooring. My sons even said its lush.
October 23, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Vicky,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
Fantastic to hear your Son is also happy with the flooring and if there is any further flooring you may be looking for at a later date please don't hesitate to come back to me.
We hope to hear again from you soon :)
Thank you.
Sue
PAYG Customer Success "
The process was so simple and easy
The process was so simple and easy, I had my floors measured and then the floors were fitted a week later, the customer service is 10 out of 10 they have kept me updated and informed through out the whole process.
October 25, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Leanne,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
Your positive comments mean so much to our team, we pride ourselves on outstanding customer service and we ensure we go above & beyond for all of our customers.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Reply from Pay As You Go Carpets
Hi Faye,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success "
Do not use this company they keep your…
Do not use this company they keep your money and don’t fit the flooring after sending a fitter who refuses to fit the flooring as the quote was incorrect
DO NOT USE
October 15, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Sonia,
We are extremely sorry that you were not happy with the service you have received. I would like to assure you we would like to rectify the matter as soon as possible.
If you can please let us know how we can reach out to you it would be much appreciated or
Please call us on 0800 612 5656, Option 2 and quote "Trustpilot" - You'll be escalated to a senior member of our team who will look at resolving this swiftl.
Thank you,
Jean
PAYG Customer Success
Great experience
Great experience. Jean called to check everything was fine with the carpet which was good. Would use again. Very happy with service.
October 16, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Charlotte,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
Great news you would you Pay As You Go Carpets again as we will be happy to assist you.
We hope to hear again from you soon :)
Thank you.
Sue
PAYG Customer Success "
Close to perfect …
Didn't give perfect score just cause nobody is Lol. The carpet is great and the fitters were polite and friendly. I will be coming back when I need the main bedroom done.
October 18, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Paul,,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
I am pleased to read that you are looking to contact at a later date for more flooring and we look forward to meeting you once again.
We hope to hear again from you soon :)
Thank you.
Sue
PAYG Customer Success "
Fantastic quality carpets the service…
Fantastic quality carpets the service was next to none from start to finish will definitely be getting rest of house done
October 17, 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Chris,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
So good to hear you are happy with the quality of your carpets & we certainly look forward to providing your with more flooring in the future.
We hope to hear again from you soon :)
Thank you.
Sue
PAYG Customer Success
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