PAYNTR ™ Reviews 186

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the product quality, often highlighting the excellent design and comfortable fit of the shoes. Many also commend the fast and prompt delivery service, noting that products arrive quickly and as described. Reviewers appreciate the overall look and feel of the items, with some mentioning the appealing packaging. However, some people were dissatisfied with the durability of certain products, experiencing issues like peeling labels or internal lining breaking down after a few months of use. A few other people also felt that the shoe design was uncomfortable or that the sizing was not true to size, leading to the need for exchanges. Additionally, some customers reported damaged packaging upon arrival or slow shipping times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, with many customers expressing... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent quality, snug... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When the shoes arrived I thought they would come in a normal box but when I opened the package the box was beautifully designed and when you open the box the shoes are outstanding and is built from a... See more

Rated 5 out of 5 stars

Good delivery time was informed constantly, love the product as well which also includes some extra spikes. Great sale as well!

Rated 5 out of 5 stars

Quick delivery, excellent product ( perfect fit if you follow the advice and order 1 size larger than normal)

Rated 5 out of 5 stars

I had a great experience my only challenge was I was unable to track my package but it was delivered on time (before scheduling) thank you very much for your services!!!!!!


Company details

  1. Cricket Shop

Information provided by various external sources

Payntr are an independent UK cricket brand specialising in professional and innovative game changing cricket products.


Contact info

3.9

Great

TrustScore 4 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loving the Payntr Pimples!

Great pimple boots for cricket. The quality of the shoes is clear. Hoping to use them loads this season in the nets and on dry days for batting.

March 12, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Tim, thank you for taking your time to leave a 5 star review and it's great to hear you are happy with our cricket pimples.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service when I had to exchange for a bigger size!
Great quality product!
Very happy customer.

March 5, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Louise, thank you for taking your time to leave a 5 star review and it's great to hear you are happy with the service and products provided.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Excellent shoes

Excellent shoes. Super fast dispatch and delivery. Would recommend very highly.

March 12, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Simon, thank you for taking your time to leave a 5 star review and recommending us. It's great to hear you are happy with the service provided.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Great cricket shoes

Great cricket shoes! Have been wearing these for years. Hope they bring back their trainers soon as I live in them!

February 23, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Freddie, thank you for taking your time to leave a 5 star review and for being a loyal customer over the years. It's great to hear you are happy with the shoes.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Order placed

Order placed, delivered within 48hrs. Top service 👍

March 1, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Mark, thank you for taking your time to leave a 5 star review and it's great to hear you are happy with the service provided.

Many Thanks,
Team PAYNTR

Rated 4 out of 5 stars

Very fast service

Very fast service, good quality shoes.

February 29, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Kane, thank you for taking your time to leave us a 4 star review and it's great to hear you are happy with our service and shoes.

Many Thanks,
Team PAYNTR

Rated 1 out of 5 stars

Have not received it yet

Have not received it yet. Not directly your fault but feels like a poor service and a very disappointed boy who doesn’t have spikes which were needed for today

February 27, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Maud, we are sorry to hear you have not received your shoes. We have just checked the tracking for your order and following your order on Monday 26/02, delivery was attempted by Royal Mail on Wednesday 28/02 and unfortunately they have said that there no answer and a re-delivery request was arranged for Friday 01/03.

If you are yet to receive the shoes, please can you email our customer service team at info@payntr.com and they will look into this for you to find out what has happened with your delivery to ensure you receive your order as soon as possible.

Many Thanks,
Team PAYNTR

Rated 1 out of 5 stars

Cricket boots too small

Cricket boots too small. I have emailed three times about returning them. No reply so far?

February 26, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Martin, we are sorry to hear you have not received a reply to your emails.

Having spoken with our customer service team, they have informed me that they have replied to you this morning to let you know how your shoes can be returned for an exchange.

We do aim to reply to all customers within 48 hours/2 working days which was achieved following your first email on Tuesday evening (27/09).

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Very happy, quick delivery, great shoes.

Very happy, quick delivery and fit perfectly. Thanks .

February 26, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Duncan, thank you for taking your time to leave us a 5 star review. It's great to hear you are happy with the service and shoes provided.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Bought a pair of golf shoes and gloves…

Bought a pair of golf shoes and gloves in their sale after reading good reviews online. Half price shoes and 3 for 2 on gloves plus free del and 10% off code made this a great deal. Items delivered quickly and shoes are very comfortable and true to size. Very happy with their products and service.

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

credit where credits due

I see a few negative reviews on here , but credit where credits due . I can't fault there customer. service or products.
bought a pair of golf shoes , and as they claimed they were comfortable straight away . fitted perfectly .
the shoes developed a problem not through out of anybodies control .
I contacted them via email on Sunday ,first thing Monday morning I received a response . now id just contacted to enquire after should this problem have happened nothing more . I didn't ask for refunds or replacements at this point .
however in the email they said that this issue shouldn't have occurred and they would be sending out replacements .
I just had to send them some pictures of the shoes and confirm the delivery address. that was on Monday. first thing Thursday morning a new pair arrived .
so in less than a working week they resolved the problem.
so I cannot fault them at all and have to give them 5 stars for their performance on this .
thanks for your help

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Replacement bowling spikes

Replacement bowling spikes

Purchased a pair of bowling spikes at the start of season in April, by August unfortunately the sole on left boot was coming loose. I emailed support with photo evidence and proof of purchase and they arranged a replacement pair straight away - as they did not have size 13 of the old range in stock, (orange colourway) they sent me the latest range instead (green colourway). All within a week - cannot fault the service, very welcome and much appreciated!

September 18, 2023
Unprompted review
Rated 1 out of 5 stars

Dont buy Payntr boots!

Purchased some £80 Payntr bowling boots and the metal clip holding the strap has completely broken. The are refusing to replace the clip or provide a refund or replacement. Disgraceful.

September 11, 2023
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi, we are sorry you feel this way. However, as explained in our email, as the shoes were bought from a retailer last August, you need to contact them directly regarding your order.

Rated 1 out of 5 stars

Owned 2 pairs of Payntr cricket spikes.

Owned 2 pairs of Payntr cricket spikes.
First pair lasted a season and a bit before the tabs for the laces rip off. Emailed about this issue but they were not forth coming with any advice only that that type of spike had been discontinued (kinda admitting it was a bad design?)
Bought another pair that wouldn't have that issue and within 10 games the sole had detached, again emailed them they said their was nothing they could do as the 6 month warranty was up.
No discount offered and generally unhelpful customer service.
I have and still do advice other players not to buy this brand.
Also 6month warranty for a game that can only be played for 6 months of the year so buying them near the end of the season means the warranty is pointless.

May 25, 2023
Unprompted review
Rated 3 out of 5 stars

Poor quality, slow customer service

Went to Bunkered live and purchased a pair of golf shoes from their stand.
Got home and discovered one of the shoes to be faulty. Really poor quality leather upper. Marked and damaged.
48 hours following 2 emails and a message on their website and they haven't even acknowledged me.

Shocking customer service, no phone number and completely unresponsive.

14/3/2023 - Issue is resolved and shoes have been replaced. Getting in touch was the biggest headache and once I was able to do that they were indeed very helpful in getting me a new pair.

Still wouldn't regard them as easy to get in touch with, but once I did then everything resolved.

February 27, 2023
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Jon,

We are sorry that you received a shoe which did not meet the high standards we would expect from our product. At Bunkered Live, we were working with our distributor to sell the shoes on the day and the receipt stated that returns should be directed to their returns email address and they would help as soon as possible.

You first emailed us on Sunday 26th February when we were still at the show and the office was closed and again on Monday 27th February. We replied to you on Tuesday 28th February to let you know that you will need to speak with our distributors who would be happy to resolve the issue for you. Our distributors also emailed you on the same date to try and resolve the issue and get a replacement sent out as soon as possible.

We have since been told that a replacement pair was sent out to you by our distributors.

We are sorry that you feel our response took too long - we aim to get back to customers within 48 hours which we did on this occasion. We hope you enjoy the new pair of shoes you have received.

Kind Regards,
Team PAYNTR

Rated 1 out of 5 stars

Don't Expect a Refund for a Return

Bought a size 9 Payntr 225 bowling shoe. They didn't fit so I requested a swap to a bigger size. Was advised that there was no stock of 9.5 / 10 as these were in a discontinued range.
Following the process of the return, I was advised that I would not be given a refund because there were scuff marks on the shoes. They have never been worn / spikes still in original packet, and shoes were returned in original packaging.
The scuff on the heel was present when I opened the shoes, suggesting that they were either damaged in transit getting to me or resent out from a previous return.
I assumed this was a factor of them being in the sale and stock that had been around for a long time, therefore the sale price reflected the imperfections. However as this does not affect the performance, and that they were not the right size for me to wear, I returned expecting a full refund.
After explaining this to Payntr, no alternative was offered, and I am now left with a spike that I have paid £90 for but cannot wear.
Beware ordering if you're not sure on your size.

September 30, 2022
Unprompted review
Rated 1 out of 5 stars

Very Poor build quality.

I have bought bodyline 265 shoes from their website
I have played nearly 10 games with those from may 2022. I noticed that the sole is coming apart from the body of the shoe from toe area.
I emailed them with the pictures of the faulty( poor manufacturing) shoes and they come back to me with the reply that nothing they can do apart from 15% off towards new shoes.

I would never recommend this brand to anyone.
Poor build quality, a cricket shoe should last At least season or 2 when you paying this kind of high prices.
I am playing cricket from 15 years and had few different brand shoes in past.
My mistake to give chance to something new and here are the results.
order number: WEB11018

July 15, 2022
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi, we regret that you feel this way about our brand and products. Our customer service team have followed brand protocol and unfortunately, we do not offer replacements on products that have passed their 6 months warranty period from the original date purchased.

Kind Regards, Team PAYNTR

Rated 1 out of 5 stars

6 weeks use .... Completely unusable

6 weeks, for an £80 cricket boot and the sole is detached from the shoe. This for an U15 using a size 11 boot - so probably no more than 12 games played.

That level of quality is simply unacceptable.

August 19, 2022
Unprompted review
Rated 1 out of 5 stars

Cricket shoes break very easily

I had bought two pairs of Payntr V Pimple cricket shoes for two family members, but within weeks they both fell apart in the same places. The sole comes loose from the shoe. The shoes look great and the hard top is a great idea, but unfortunately the quality lets the shoe down. I don't think I would buy Payntr shoes again.

August 3, 2022
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi, we are sorry to hear you have had issues with our shoes this season. Please could you email info@payntr.com so our team can try and help out? Kind Regards, Team PAYNTR

Rated 1 out of 5 stars

I really recommend to stay away from…

I really recommend to stay away from this brand. The quality on the shoes aren’t great & they rip really quick. Also after a long day in the field, your feet will ache, which didn’t used to happen with all the other brands i used. Then the sols inside rip really fast too.

had the shoes under a year (batting) and they’re just awful. Quite a few people have said the quality isn’t great also & have switched to new balance or Adidas

May 15, 2022
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Abdul,

We are sorry to hear you have had issues with our shoes. Please could you email info@payntr.com to see if we can help with your issues as we take pride in the quality of our shoes and they shouldn't being ripping quickly.

Kind Regards,
Team PAYNTR

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look