PAYNTR ™ Reviews 186

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the product quality, often highlighting the excellent design and comfortable fit of the shoes. Many also commend the fast and prompt delivery service, noting that products arrive quickly and as described. Reviewers appreciate the overall look and feel of the items, with some mentioning the appealing packaging. However, some people were dissatisfied with the durability of certain products, experiencing issues like peeling labels or internal lining breaking down after a few months of use. A few other people also felt that the shoe design was uncomfortable or that the sizing was not true to size, leading to the need for exchanges. Additionally, some customers reported damaged packaging upon arrival or slow shipping times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, with many customers expressing... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent quality, snug... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When the shoes arrived I thought they would come in a normal box but when I opened the package the box was beautifully designed and when you open the box the shoes are outstanding and is built from a... See more

Rated 5 out of 5 stars

Good delivery time was informed constantly, love the product as well which also includes some extra spikes. Great sale as well!

Rated 5 out of 5 stars

Quick delivery, excellent product ( perfect fit if you follow the advice and order 1 size larger than normal)

Rated 5 out of 5 stars

I had a great experience my only challenge was I was unable to track my package but it was delivered on time (before scheduling) thank you very much for your services!!!!!!


Company details

  1. Cricket Shop

Information provided by various external sources

Payntr are an independent UK cricket brand specialising in professional and innovative game changing cricket products.


Contact info

3.9

Great

TrustScore 4 out of 5

186 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Shoes fall apart within 6 months

Shoes fall apart within 6 months.

Bought a pair of cricket spikes which disinterested to split so we’re barely usable. They replaced them with a pair of trainers as they wouldn’t let me have a credit note to pay the difference for a better pair of spikes.

These trainers arrived looking worn but I accepted it was just a bit of discolouration in manufacture which can happen. I put these on yesterday and the eyelet cut my foot and is completely broken now.

They said as it’s outside the 6 month window they won’t do anything but the shoes are worn maybe 6 times in 5 months and have broken.

Will never use them and don’t think anyone else should.

January 21, 2022
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Jonny,

We regret that you feel this way about our brand and products. Our customer service team have followed brand protocol and unfortunately, we do not offer replacements on products that have passed their 6 months warranty period from the original date purchased. We can see from your order history that the shoe was originally purchased in 2020 therefore has expired its warranty period.

If you have any further questions or problems, please don't hesitate to get back in touch with our customer service team.

Rated 5 out of 5 stars

Big fan and loyal customer for a reason!

I am a big fan of Payntr and now have 2 pairs of their Bodyline trainers (one in black and one in grey). I do a lot of walking in them both and they have proven to be really durable and extremely comfortable! My orders are always delivered promptly too. No complaints!

December 22, 2021
Rated 3 out of 5 stars

Unavailable items

This was our second order from Payntr and on both occasions we have ordered and paid for items, received confirmation and then an email to say items have been dispatched only to then receive a further email to advise they have run out of stock on some items and refunded. They do refund straight away but to have this happen twice seems a bit strange.

December 20, 2021
Rated 5 out of 5 stars

Great service as ever!

Great service as ever!
Ordered a pair of white bodyline 412 trainers in the sale, only to be advised there had been a mix up as now out of stock.
Payntr offered refund or direct exchange for another colour ( which were dearer in the sale) at no extra charge.
Great service as ever.

December 14, 2021
Rated 1 out of 5 stars

Poor service

I ordered & paid for goods. Dispatch note was receievd to say goods on the way - all good! Then I get an Email to say they don't have stock after all. Wouldn't be so bad but I missed out on other black Friday offers because of Paytnr and their unreliability!

December 13, 2021
Rated 2 out of 5 stars

Cricket Shoes

Unfortunately my order made on the 3rd November was not received until the 17th November and communicating with DPD and Pantyr was not easy. I still have no idea why the order took so long to arrive.

November 17, 2021
Rated 5 out of 5 stars

Awesome product and awesome service

Awesome product and awesome service. Thank you

November 16, 2021
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Steve,

Thank you for taking your time to leave us a 5* review.

It's great to hear you are happy with our service and products and hope you will return to our site soon.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Great trainers

Great trainers, service, delivery.

November 10, 2021
PAYNTR ™ logo

Reply from PAYNTR ™

Hi James,

Thank you for taking your time to leave us a 5* review.

It's great to hear you've had a positive experience with PAYNTR and are happy with our trainers.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Very good training shoe!

Very good training shoe!
Good shock absorption and very comfortable!

November 10, 2021
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Julian,

Thank you for taking your time to leave us a 5* review.

It's great to hear you are happy with our shoes and hope you will return to our site soon.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Great products quick delivery

Really comfortable shoes and look great too

November 10, 2021
PAYNTR ™ logo

Reply from PAYNTR ™

Hi David,

Thank you for taking your time to leave us a 5* review.

It's great to hear you are happy with our shoes and the quick delivery.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Excellent swift service and a quality…

Excellent swift service and a quality product as always. Highly recommended.

November 10, 2021
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Jonathan,

Thank you for taking your time to leave us a 5* review.

It's great to hear you have had a positive experience with PAYNTR and hope you return to our site soon.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Brilliant product

Brilliant product. Brilliant service

November 10, 2021
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Chris,

Thank you for taking your time to leave a 5* review.

It's great to hear you are happy with our product and service.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Good product

Good product my boy loves them and says they are the most comfortable cricket shoes he has

November 10, 2021
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Steve,

Thank you for taking your time to leave us a 5* review.

It's great to hear that your son loves our cricket shoes and find them the most comfortable.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Fast

Fast, efficient service and great products too!

November 10, 2021
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Daren,

Thank you for taking your time to leave us a 5* review.

It's great to hear you've had a positive experience with PAYNTR and that you are happy with our products.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Good quality cricket shoes

Good quality cricket shoes. Have bought for myself and my son and fantastic.....both in quality and price.

November 10, 2021
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Darshan,

Thank you for taking your time to leave us a 5* review.

It's great to hear you are pleased with the quality and price of our cricket shoes.

Many Thanks,
Team PAYNTR

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