PAYNTR ™ Reviews 186

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers consistently praise the products, often highlighting their outstanding quality and appealing design, with many finding them comfortable and easy to care for. The delivery service is frequently mentioned as quick and efficient, with many appreciating the promptness and good communication regarding their orders. Reviewers also note the excellent packaging, describing it as beautifully designed, and are pleased with the overall value and included extras like spikes. However, some customers also noted issues with product durability, specifically branding labels peeling and internal heel structures failing after a few months of use, suggesting potential design flaws. A few other people also felt that the sizing was not true to standard, requiring exchanges or adjustments, and some experienced damaged packaging upon arrival. Additionally, a small portion of people mentioned slow shipping or an inability to track their packages.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, with many praising the excellent quality,... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent quality, design,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When the shoes arrived I thought they would come in a normal box but when I opened the package the box was beautifully designed and when you open the box the shoes are outstanding and is built from a... See more

Rated 5 out of 5 stars

Good delivery time was informed constantly, love the product as well which also includes some extra spikes. Great sale as well!

Rated 5 out of 5 stars

Quick delivery, excellent product ( perfect fit if you follow the advice and order 1 size larger than normal)

Rated 5 out of 5 stars

I had a great experience my only challenge was I was unable to track my package but it was delivered on time (before scheduling) thank you very much for your services!!!!!!


Company details

  1. Cricket Shop

Information provided by various external sources

Payntr are an independent UK cricket brand specialising in professional and innovative game changing cricket products.


Contact info

3.9

Great

TrustScore 4 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 2 pair of Cricket boots

Ordered 2 pair of Cricket boots, 1 pair arrived after 3 weeks and 3 ignored emails, still waiting for 2nd pair and they just ignore my emails.Don't touch with a barge pole.

June 29, 2020
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Eric,
Unfortunately we have no record of any emails from you.
Can you please email info@payntr.com and we will sort out your order ASAP.
Thanks

Rated 1 out of 5 stars

I’ve been waiting a month for my…

I’ve been waiting a month for my purchase from this website and they keep ignoring my emails about where my parcel is, the shipping is no good as they seem to have no idea where it is and the company is no help either. If your purchasing something from this website and u live in Australia look around Australia first cause u might not get your parcel.

November 4, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Mitchell.

Thank you for you review.

We have been trying to sort this issue for you for the last 2 weeks.

You have seen the Courier transcript and seen that these were dispatched on time and any issue thereafter is down to the courier.

We will continue to support you as best we can.

Thanks

Team PAYNTR.

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery, would recommend

September 5, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Zac,

Thank you for your email and taking the time to reply.

Thanks

Josh

Rated 5 out of 5 stars

Top quaility through out first time…

Top quaility through out first time wearing on Saturday league game and despite the duck the most comfortable I've ever worn in over 2t years of playing

September 3, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Mark,

Thank you for taking the time to review.

Glad to hear you are enjoying the shoes!!

Hopefully some runs to come.

Thanks

Josh

Rated 4 out of 5 stars

Best for the cricket

Awesome look and lightweight but the size is not perfect. Somehow it is still feel tight after using for a month. Recommendation: take one size bigger than of your normal size.

August 23, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Harshit,

Thank you for taking the time to review.

We have a free returns policy so customers have the option to return shoes if they do not fit etc.

Many Thanks

Josh

Rated 3 out of 5 stars

Second time lucky

This Is the 2nd pair.
The first one I had lasted 3 games. It had started to crack from sides after 1st game and was unwearable after 3 games.. but i thought I'll give it another go as they were on sale. So basically I paid double the price. The one I have now hasn't cracked yet after 3 games so I'm guessing it will last me the rest of the season..

August 22, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Faisal,

Thank you for your review,

Glad we could get your issue sorted quickly.

Many Thanks

Josh

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Great communication. Will continue to use Payntr

August 21, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Jonny,

Thank you for taking the time to review.

Glad you enjoyed the service.

Many Thanks

Josh

Rated 5 out of 5 stars

Payntr Cricket is the best

Payntr Cricket is the best , they customer service the quality I mean everything is outstanding.

August 16, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Saeed,

Thank you for taking the time to reply.

Glad we could be of assistance.

Many Thanks

Josh

Rated 5 out of 5 stars

Fantastic service

Fantastic service, fast delivery and a great product.

August 14, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Stephen,

Thank you for taking the time to review.

Glad you enjoyed the service.

Thanks

Josh

Rated 5 out of 5 stars

Great Service

Bought a pair, they broke slightly so emailed and they were replaced, only had to pay shipping. Great company with great service.

August 13, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Josh,

Thank you or the review, glad we could be of service.

Many Thanks

Josh

Rated 5 out of 5 stars

Had a problem with the shoes

Had a problem with the shoes, emailed with issues accompanied with photographs and a new pair was given and dispatched within two working days. Very good warranty, not many companies would do that. Would recommend. 👍

August 13, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Sanjeev,

Thank you for taking the time to leave a review.

Glad we could help.

Many Thanks

Josh

Rated 5 out of 5 stars

Great

Great shoes and the parcel came in 2 days

August 11, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Om,

Thank you for your review.

Many Thanks

Josh

Rated 5 out of 5 stars

Love these trainers

Have bought 2pairs of their new range trainers this year and nd a pair of their new boots... Just love them.... Just the most comfortable shoes and they look the business too.

August 7, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi there,

Thank you for taking the time to leave us a review.

Glad to hear you are enjoying the shoes!

Many Thanks

Team Payntr

Rated 5 out of 5 stars

Great Shoes and Customer Service

My son has 2 pairs, one pimple and one spikes. Had a problem with the front sole detaching on the pimple shoes and emailed Payntr. Response was very quick and replaced no quibble.

Very good shoes, my son loves them and we will buy more, customer service 1st class. Thank you.

August 6, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Mark,

Thank you for your review, we are happy we could help with your issue. Hope you continue to enjoy the shoes!

Kind Regards

Josh

Rated 5 out of 5 stars

Awesome

Awesome. I emailed because I stuffed my order up. I got an email within an hour. I live in a different country as well

August 3, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Sheamus,

Thank you for your review, we are happy we could help you with your issue and hope you enjoy the shoes!

Kind regards,

Josh

Rated 5 out of 5 stars

I love these boots

I love these boots, just bought myself a pair of pimple bottom boots, as I already have spikes, the Mark 2s are just as good as the Mark 1s, would definitely recommend them! Prices are great and postage is real quick. Really happy!

August 1, 2019
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Matt,

Thank you for your review, we are glad you are enjoying your shoes and service.

Many thanks,

Josh

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look