W&H Peacock Reviews 

Would not be bad if the Auction House did not bid against the clients.... there needs to be regulation of these types of sales, taking it up with my MP. The internet has brought much manipulation and fraud to the Auction industry.

would give 0 stars. It s horrible auction. I paid 30£ for an airfryer. They listed the product very nicely in a box witch seemed to be sealed but was not. What is found inside the box was a broken airfryer and full of cooking oil and some rust with moulds. They charged me 30£ for delivery and I called them 25 times to arrange delivery. Stay away from them as they sell absolutely rubbish. There are much much better auctions around. Shame of this company. They could sell some returns or second hand but not in this kind of condition.

I have had numerous positive experiences buying and selling with Peacocks over the years. Recently, I sold some items at their newly refurbished St Neots location, which looks fantastic. The process of selling was seamless and I received payment promptly. I highly recommend Peacocks for buying and selling.

Bought on line. Collection proved easy and staff very helpful. Nice people to do business with

Peacock's Saturday sale is a good place to find second hand item for sale. Especially for students and people setting up their first home.

Generally only care about
Profit. Staff are poor, theft as a seller is rampant. Mostly faulty goods, many items such as coffee machines come from product returns. Items are available for limited testing which never fully tell if the item is working. Buyers beware is a way of getting out of refunds. Staff often lie or miscatalogue items on purpose to increase sales. It’s a shame.

I’m astonished that so many buyers do not understand how auctions work. I’ve dealt with WH Peacock for decades and they have always been straight and fair. My recent experience has been no different, a collection of classic cars that didn’t make me a millionaire but made a fair price without the hassle of dealing with buyers individually or advertising, it was all done for me. Some times the porters are under pressure and may not be as happy and smiley as a retail salesman but that’s what saves you money. As for buying it’s a big place, some things cannot be checked or warranted, that’s why you pay less than retail price. WH Peacock are a straight and honest business and I’ll always recommend them for a minimal hassle sale or purchase.

Stay away I really regret not reading those reviews before. Sold faulty coffee maker and won't take it back!!! nowhere an info that was faulty!!! Hang up on us when tried to call

A solicitor chose Peacock for a house clearance of a relatives estate despite the 80% negative feedback on them. Subsequently after trusting the lawyer to have made a sensible decision we are faced with the following:
1) The single most expensive piece of furniture in the decedents house was bought 30 years ago for 800 pounds, had stood in the same place all that time, was inspected in February and was in perfect condition. Feedback after the house was cleared by Peacock was that the piece was so badly damaged it had to be destroyed!! Photographic evidence has been requested but has not been provided.
2) Many other items that were placed "In Auction" were sold for less than the minumum they accept, but you get charged even if it doesn't sell and they get the margin. So they list it for X, someone buys it for 2 pounds and they charge you six and pocket 4. This isn't much but when the tactic is applied to multiple small items, it builds up rapidly. (So they pocket the max cash while you suffer in grief). This makes it super easy for them to pick all the stuff that will not sell well, or has little value because it jacks up their cash intake through the minimum fee being charged when the item sells for less than minimum. This is patently dishonest.
3) After their visit to clear the house, (which took place over two days, costs incurred were two sets of mileage fees etc, etc, etc. and required two trips maybe because they didn't have a big enough truck?) we found that in the kitchen of the house about 10 square feet of ceiling board were down from the kitchen ceiling. We were there in February and it was nowhere near even possible that this damage was caused by other than Peacock's operatives. No response yet on the damage they caused.

It is my fervent belief this is a very bad company run by crooked people. There was no report provided on how they damaged the ceiling or how they damaged the furniture, it was just left off the final report they send.

Steer clear of these people. My honest belief is that the supposed damaged cabinet that they had to destroy, was recognized for having value and was shipped to another auction house for sale so they could maximise their profit, they then attempted to not report it and brush it under the mat and hope we would not notice.

I would neither use these people or recommend them to anyone based on this experience.

DESPITE EVERYTHING ELSE DESCRIBED STILL NO CONTACT FROM THEM AND I KNOW WHY. THEY WILL NEVER ADMIT LIABILITY FOR ANYTHING AND WILL JUST RESORT TO "IT'S YOUR WORD AGAINST OURS" MY NEXT MOVE WILL BE TO PASTE SOME COPIES OF THEIR INVOICES IN HERE SO EVERYONE CAN SEE WHAT THEY CHARGE AND INDEED OVERCHARGE.

I’ve been buying and selling at WH Peacocks for nearly 40 years. Family run business, great people to deal with. One has to remember it’s an auction and not a retail shop! Everything sold as seen and commissions are clearly explained. Most of the negative reviews are from buyers who didn’t do their due diligence. So only have themselves to blame.

Becareful when buying from W&H peacock, I recently had a parcel go missing that was then relisted for sale online by a new seller, when I asked the seller they told me they had bought it via these auctioneers & when requesting help from the W&H they was quick to disregard the situation.

ABSOLUTE RIP OFF POSTAL SERVICE WANT TO CHARGE ME £90 TO SEND 4 SMALL DOLCE GUSTO MACHINES THAT WOULD WEIGH LESS THAN 10KG IT WOULD ACTUALLY BE OVER A HUNDRED POUNDS BECAUSE THEY SAID THAT QUOTE WAS FOR 3 MACHINES I BUY FROM A LOT OF AUCTIONS AND THEY WOULD PUT IN ONE BOX AND WOULD BE ABOUT £18 IF I HAD TO PAY FOR A PALLET IT STILL WOULDN'T BE THAT EXPENSIVE. COMPLETE RIP OFF DON'T BUY FROM THIS COMPANY UNLESS YOU ARE GOING TO Collect YOUR ITEMS I HAVE JUST TOLD THEM TO DESTROY THEM.

Very rude Rob you blind in fees and never ever get them to post your items they will rip you off
Was charged £60 for a 5 day service or £50 just to put in a box when I told them UPS next-day would cost me £16 for the 2 boxes they said they don't allow your own courier and block me

As others have found, the items are often broken and only fit for scrap rather than what they are sold as. I accept that the goods are sold "as is" but the photos are often taken from angles to hide damage and deliberately mislead. I will never buy anything electrical of mechanical from them as its almost guaranteed not to work, so worthless beyond scrap value.

Update: Interesting when I complained directly they promised to contact me and never did. Only a negative Trustpilot review got a response allbeit over 3 months later

wish there is an option to give No reviews at all. i should have trust on all these negative reviews here, they are bunch of scammers sitting in big place, they will make sure they just give you all faulty and damaged item with none are working, have attended many auctions but they are scammers, thiefs, sitting to just steal money and in return you just get box full of rubbish.
for e.g. they will tell you "abc item packed in box" but actually when you will open the box it will be just rubbish. REMEMBER they will never put anything in auction which will be working probably selling those items on some other platforms and alll rubish here on their auction!!

I put in a bid on 2 items and apparently "lost" the next day I see the items up for sale in their next auction. This looks like a very unscrupulous practice. If the final bid is too low what appears to be a fake bid goes in and the item goes onto the next sale. I would understand if there was a reserve price that was not met, then the item should appear to be unsold, reserve not met. Not sure if I would trust again, however they have blocked me because of my review, so they have removed any chance to prove me wrong.

Well as probably the longest and consistent customer of WHPeacock as I was a visitor to the shed opposite the old police station in 1955. Much has changed and I must say the new "warm" premises are a pleasure to visit. Yes I have been on the receiving end of a few bum purchases but that's what is known as caveat emptor ie buyer beware. Great Cafe and nice ladies, what's not to like ?

Staff very rude especially the sale room three porter the mini David de gea look alike grunts at best he must of been off the day they did customer service training. If they did it at all,
41% commission takes the mick never returning again.
Overall bad experience

They shipped my antique clock by ParcelForce without any FRAGILE marking on the parcel, and of course, it has arrived smashed to pieces. Curiously enough, they did use some FRAGILE tape inside, though! I had asked them to remove the pendulum before packing, but going through the wreckage, I can see that they couldn't even do that. Best avoided unless you are buying something indestructible.

Buyer BEWARE. They advertise items online take the picture nice and hiding the fault in the picture. You buy online. You pay the price plus the online fee for not comming 5 times to the action site and inspect and see and blah blah blah and then when you collect the item it falls apart in your hand missing parts/screws. Then they tell you is YOUR responsibility to check the item that is COMPLETE and that the item works and that is in one piece even if they clearly put the item together to take the picture to fool you. Not the first time when this happened.