Peddler Reviews 167

They don't deserve even 1.
ZERO, sub ZERO - this is what they and their service deserve. First they managed ti ruin my Christmas by losing (stealing) the package that contained a gift for my friend. Less than 30 days after this - I did not get my package the size of the letter. They changed the status to "Delivered in person" on the website. But it's not clear to me whom they delivered and who that person was (maybe a buddy of the courier - my wildest guess), but there is NOTHING in the mail box. The worst situation is that there is no way to do anything about this. I'm super frustrated. The packages make all the way safely from distant China, but get lost on the last mile delivery thanks to PEDDLER. If there is any lawsuit gonna take place against this company, I will be happily among those who would like to join it to see them lose, pay fines and stop their operations. They don't deserve to operate in the Netherlands!

My package was supposed to be delivered between a week ago and past Tuesday (it’s Sunday now). Now since Wednesday the package has been ‘en route’ to my house every single day making me stay home while I have stuff to do, only for the package to not get here and get the same email the next morning

Package never delivered. Complaint at the customer service and they will investigate. The chauffeurs gps tells that he was here but that is impossible because he is not on camera. So he/she probably stole my package and my money is gone.

Such a terrible delivery system which never respond about inquiry and never have quick feedback.
It already took a month and still in progress!!!!!!!! Never get any customer service feedback!!!!!

They Keep telling me they are going to deliver my packet between 09:00-21:00, but here we are days later with still no packet. Poor communication, poor costumer service and I honestly dont know why AliExpress works with them. Insane delay, and I've only heard bad stuff so far.

Peddler is unreliable, and no way to contact them. I have multiple delayed boxes and can't contact them as the only way to try to get in touch with peddler express is via an online form, chatbot or email. I tried them all and didn't get an answer from any of those channels.

HORRIBLE delivery service. I don’t know why AliExpress even works with them. I ordered something recently and they just left it in front of the door when I wasn’t home; in. the. evening.

They left a package in front of my door on the street while I wasn't home. In the system they put that it got deliverd in my mailbox. Luckily my neighbour took it inside. It could have easily been stolen.

Horrible company. Tried to deliver 3 times even though i was at home and did not ring the bell or knock. Said neighbors were not home even though they were. They don’t even have a pick-up point, why start a delivery company when you can’t deliver?

The worst company I have ever dealt with. I am almost certain that this company doesn't actually deliver packages - they just steal them.

The worst experience ever, i order some small things from aliexpress and on the tracking it says they tried many times to deliver my things but failed. There is absolutely no explanation, just that they failed to deliver it, the address is easy, never had problems with delivery, and somehow they failed not once, but many times. Horrible service, i hope just to get my money back, bcs it pretty clear they are not going to deliver my things, even tho i really wish to get my things, it was for my Halloween costume🥲.
I would like also to make it clear that i hate them with all my being and i wish this company the worst, maybe lose a CEO, idk, something bad should happen to them, yes, im petty 🥹

Several times they claim that they could not find the address or that we were not at home. Both nonsense. Helpdesk does not respond. No options to get in contact.

Peddler broke my postbox by trying to forcefully push something into it. That was in April this year. I’ve send them all the info, including the costs of repair. Now they’re playing hide and seek and good cop, bad cop. The good cop was until recently saying she forwarded my info, but she can’t do anything else. She makes the other department out to be the bad cop. But in fact they are using stall tactics and don’t want to restore the damage they caused.
NLEXP0009967917INTPED

It's an Scam , i don't know where is my package now , i think they stole it , and i can't reach them , because they block me on Email,
Terrible company

they say that they tried to deliver a package and that there was no-one at home 3 times...... twice there was somebody at home and they never pushed the bell. when you trie to contact them about this they say they can't do anything about it and they will send the package back to sender, after 3 weeks it is still not there.
Watch out they are a SCAM!!

Terrible. I was home the whole day, when they were supposed to deliver my package. No one rang the bell, and the package was nowhere to be found but they calimed it was delivered. I sent an email complaining, but got no response. So disappointing

Horrible. No humans run the email. The track n trace vague between 9am to 10pm and no up-to-date indication.

First attempt: I wasn't home.
Second attempt: I was home, doors open and with a note on the window and door. I get an email, no one home. I saw no one come by at all.
I requested an address change twice to an well known central city office building that has daily postal, shipping, food delivery services.
Address change acknowledged after.
Third attempt: Can't deliver cause they try to deliver on a Saturday.
Fourth Attempt: I get an email - The address you provide is incorrect. I replied with screen shots and google map links of this well known building's address.

I hear nothing back anymore. That was Sept 1st and today is the 9th.
No sorry.
No follow up.
Not even we are returning your package.
I think there was never a first attempt.

After reading all the horrible reviews, I believe they have lost/stolen my package.

Their email is an automated reply and now it feels they have put me into Junk Mail.

I have opened up another help desk request from a different email and I only received the same reply.

Typically Dutch i don't care customer service and work attitude.

Poor service. They left my package at the entrance of the building when I was not home and someone stole it. In the delivery notification they wrote that I signed for the delivery and accepted it WHEN IT NEVER HAPPENED. Liars! Do not leave your orders in the hands of these lazy and bad delivery service.

Peddler is used by aliexpress, cheap and impossible. Don't wait for them the whole day, because they will deliver tomorrow. No pick-up point, no time-frame, no communication. This was the last order with aliexpress if i can't exclude Peddler.

Peddler is not a legit company. I was home when they said they delivered the package, but nobody rang the doorbell, also not with ny neighbours. When telling them I didn’t receive anything they said the system says they did, and that was the end of it.
Avoid at all cost!!!