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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the delivery service, frequently reporting issues such as packages not being delivered, being left in insecure locations, or even being lost. Reviewers also consistently highlighted poor communication and customer service, noting difficulties in contacting the company and receiving timely or helpful responses to their inquiries. The extended delivery windows, often spanning 12 hours, were a major point of frustration, forcing people to wait at home for deliveries that frequently did not arrive. Some people were satisfied with the service, mentioning good communication via email regarding parcel status and updates. However, the majority of customers experienced issues with the company's responsiveness, with many stating that their emails went unanswered and that there was a general lack of follow-up on their complaints.

What people talk about most

Delivery service

Customers consistently express extreme dissatisfaction with the delivery service. Many report not receiving... See more

Service

Reviewers express strong dissatisfaction with the service. Many describe it as extremely poor, highlighting... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report significant difficulties reaching the... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report not receiving their... See more

Response time

Customers had negative experiences with response times. Many reviewers report a lack of communication and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Peddler should stop operating delivering packages. 'Bad' is even a too soft term, Peddler is one of the worst courier companies in the Netherlands. AVOID by all means. If you have something bein... See more

Rated 1 out of 5 stars

They Keep telling me they are going to deliver my packet between 09:00-21:00, but here we are days later with still no packet. Poor communication, poor costumer service and I honestly dont know why Al... See more

Rated 1 out of 5 stars

Peddler broke my postbox by trying to forcefully push something into it. That was in April this year. I’ve send them all the info, including the costs of repair. Now they’re playing hide and seek and... See more

Rated 1 out of 5 stars

My package was supposed to be delivered between a week ago and past Tuesday (it’s Sunday now). Now since Wednesday the package has been ‘en route’ to my house every single day making me stay home whil... See more


1.3

Bad

TrustScore 1.5 out of 5

167 reviews

5-star
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1-star

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Rated 1 out of 5 stars

They had casper as my courier. Invisible.

I was waiting at my doorsteps for hours and I didn't even get a knock. The only movement i felt was my phone notification telling me that I was not home when they deliver it.
I was, AT THE DOORSTEPS. I didn't even see the guy who was trying to deliver it. At this point, save yourself some time and use other delivery services. Put it on a pickup point would be better because this company just robbed you out of your time.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Delivered and signed off, but did not and nothing deliverd.

Ali Express decides to work with this deliverer, and you cannot alter it.

They always drop the package in front of the door and do not ring the doorbell. But also, they do not even deliver at all, ie when you received a message the package was delivered and signed off by you, and one minute later you search for the package everywhere around your house. There is literally nothing. Let's wait how the helpdesk will support me.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Less than 1 star

Less than 1 star.
Delivery has now been announced for 3 different times/days, but the package still hasn’t been delivered. Even less reliable than DHL.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Peddler Express is a really bad…

Peddler Express is a really bad company. They took my package, worth 85 euros, which I ordered through AliExpress. They showed me proof that the package was delivered to a pickup point, yet they were the same company that emailed me saying they do not deliver to pickup points and that I should provide my real address.I sent them my real address as requested, but until now I still have not received my package . They calm the package is delivered scammers

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

No star should be given

No star should be given. The delivery for this company is: bring the parcel to where the address is on the map, and leave it at the location wherever you can find the same number. They even take pictures with the same number hahahahah

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery attempt failed 18 days ago and…

Delivery attempt failed 18 days ago and then total silence. I reached out to support and they told thay they dont know where the package is but they would appreciate if I let them know if I receive the package. What a joke. I thought 3 euro import fee would kill aliexpress shopping but peddler express did.

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

Shit service

Shit service. Everytime they drop my package at the main hall. Track&trace also verry crap

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Claim to deliver, but don't actually do

Claim to deliver, but the package somehow never arrives. This happened twice already. The cameras at the front door never seem to catch a glampse of any of their drivers. I guess they must either be ghosts, or they throw away the package at a random place/steal it.

Horrible company, avoid if at all possible.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery attempt failed

Delivery attempt failed
Comment: Customer not home; no neighbours available
14 April, 12:57

I am at home. What the... Its not first time I have problem with this company.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Why is company still in business?

I am baffled that a company like this is still in business. For 6 days now I have been getting messages that my parcel will be delivered between 09:00 and 21:00 o’clock. Sometimes I get a message that it out for delivery twice a day. The second time I get the message, minutes later, they apparently „ missed“ me. Plot twist: I was always at home. I wonder what these delivery drivers doing all day driving around with the parcels they never attempt to deliver. As you can imagine, Their customer service is non existing. Worst delivery service I had to deal with in the northern and eastern hemisphere.

March 23, 2026
Unprompted review
Rated 2 out of 5 stars

Item nearly lost

They were supposed to deliver an Aliexpress item, but it wasn't delivered normally. It was left in the garden probably, without notification, but I was lucky someone found it and delivered to my door and it wasn't lost.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Incompenent to deliver

Incompenent to deliver package or deliver in the Main Entrance of the Appartment, were everybody then can steal it.

By the way delivery expected between 09:00 and 21:00 SERIOUSLY NO TIME SLOT, and expect to wait for you 12 HOURS!!

CAN'T CHOOSE 0 STAR,thats why only 1

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

They Don't Bother to Attempt Delivery

Absolute rubbish. This is the second time Vinted stuck me with this horrible service, and this is the second time they have lied in their tracking updates. Today they claim "Delivery attempt failed : Customer not home; no neighbours available." Utter nonsense. My wife and I have not left the house today. There was absolutely no attempt made. Our buzzer is in perfect working order. All of my neighbors are home and I asked if delivery was attempted with them and they said absolutely not. No accountability, no recourse, abysmal customer service. Lazy workers who lie without fear of reproach. They should be illegal in the Netherlands.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Order AliExress

First delivery would be 16 feb 2026. At the time they came to my house I was not home. They send me a mail that they will deliver again at the 17 feb. I was the whole day at home. Then in the afternoon they send me a mail that I was not at home an they come again at the 19. Again I was home but nobody came. It is now 24 feb. I wrote already 4 emails to them starting at the 18th feb. I received one answer that they could not find my package and that they are looking for it.The other three they did not answer. I know one thing for sure: the delivery guy stole it. Unfortunately I can not prove it.I have to try to get my money back from AliExpress.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

Extremely poor service, they hold back packages that should have already been delivered. They pretend you're not home, and neither are the neighbors. They have long 12-hour time slots, as if you're going to be sitting at home waiting all day. I hope this company goes bankrupt!

February 11, 2026
Unprompted review

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