Penningtons Manches Reviews 25

Successfully settled my serious medical negligence case.

Lucie Prothero and Elizabeth Ronan offered a supportive and sensitive team who were highly efficient and knowledgeable. My case was handled well, with regular updates, involving me as much as possible whilst consistently being mindful that the process itself is highly emotive and traumatic for many medical negligence claimants. Penningtons were recommended to me by various bodies and I in turn am happy to recommend their services to other potential clients.

My experience with Penningtons Solicitors has been outstanding from start to finish. The team provided an exceptionally attentive service, taking the time to fully understand my situation and keeping me informed at every stage. What stood out most was their commitment to confidentiality—at all times I felt reassured that my case was being handled with the utmost discretion and professionalism.
Their expertise and clear guidance ultimately led to a successful outcome, and I couldn’t be more grateful for the support they provided throughout the process. I would highly recommend Penningtons to anyone seeking a dependable, client‑focused, medial negligence legal service

I had a deeply disappointing experience with Penningtons Manches Cooper while seeking legal support during an already very difficult family situation.

In my case, the advice I received included suggestions to minimise serious domestic abuse issues in court documents. I felt this approach left both myself and my child exposed and did not properly reflect the safeguarding concerns involved. For a firm of this reputation, I expected far better judgement on matters of this seriousness.

I was also concerned by the firm’s billing practices. I was frequently charged substantial fees for letters and administrative work that contained information I had not requested or which simply repeated points already known. In several instances the charges felt disproportionate to the value of the work carried out.

Overall, I felt the firm took an opportunistic approach to billing rather than focusing on the careful, client-centred representation that people in vulnerable situations require.

Legal proceedings are stressful enough without having to question whether your own representatives are acting in your best interests. Based on my experience, I would urge others to ask very clear questions about billing practices and strategy before engaging the firm.

Penningtons was recommended to me through my private medical insurer, and I'm so glad they were. Alice Fitzgerald Miller dealt with my case, and from the first communication made me feel at ease. Alice made sure i understood every step of the process, and always asked if I would like follow up phone calls to discuss anything further. Alice made me feel very confident trusting Penningtons with my case, and advised me every step of the way. I would highly recommend them to anyone.

Tristan and Ben provided exceptional support throughout my recent personal injury claim. They were highly professional, approachable, and consistently willing to assist whenever needed.

Given the sensitive and challenging circumstances of my situation, they handled everything with genuine care and compassion. They offered clear, helpful advice and took the time to answer all of my questions thoroughly.

I am extremely pleased with the service I received and would highly recommend this company. It is clear they genuinely care about their clients and the quality of service they provide.

I am grateful to both Lyndsey Skibinski and John Kyriacou from Penningtons Marches in London for the professionalism and care shown during the handling of my case.
The process was clearly explained, and I always felt listened to and supported. Their expertise in this matter gave me the confidence throughout to deal with what was a very stressful and at times very upsetting time. I would not hesitate to recommend their services.

Penningtons were recommended to me when I was subjected to medical negligence and they were absolutely fantastic in my case which resulted in a positive outcome. Hannah Hope and Sarah Hibberd worked with me during the claim and their knowledge and support was incredibly reassuring throughout the legal process. They kept me informed and updated regularly and were so approachable that I felt I could ask them anything. I really couldn’t recommend them enough

If you are looking for advice or someone to assist you with a Medical Negligence issues then look no further than Penningtons Manches Cooper LLP. Unfortunately, after a life changing event following surgery I required Legal assistance regarding a medical negligence case. Penningtons Manches Cooper LLP solicitors who specialise in such cases were highly recommended. I was represented by Lyndsey Skibinski in the main and in her absence John Kyraciou. Lyndsey and the team are extremely knowledgeable, thoroughly professional, friendly and compassionate. They have a team of different consultants at their disposal that assisted throughout the case. I was constantly updated with the progression of the case and they are fully aware of how such an event can affect yours and your families lives. The case was finalised with a positive result, and I cannot thank Lyndsey, John, Kinnari, Kieron and the Barrister Paul Reynolds enough for all their help throughout this difficult time. I am extremely grateful, thank you.

Based on my experience, I would strongly caution anyone considering this firm for probate or estate work — their service is far beneath even the lowest standards expected of a legal practice.
I wish I could give minus stars, as they do not deserve even one. I became overnight a widow after losing my beloved husband of 15 years, with whom I have a child with disabilities. I instructed this firm to handle the probate and estate administration, believing their reputation meant I would receive a professional, competent service. Instead, the process was marked by serious procedural errors, poor communication, and months of unnecessary delay.
Do not be reassured by the impressive CVs of their solicitors. Mine claimed to be an expert in tax, yet every time I asked a question, she referred my case — without consulting me — to other departments, where I was charged well above her hourly rate.
The Probate Registry later confirmed that key parts of my application were defective due to multiple mistakes made by the firm. These errors caused significant distress and financial risk to the estate. A year later, the problems remain unresolved, and my new solicitors — who are competent and efficient — have had to spend considerable time correcting what Penningtons caused.
Complaints were raised through the firm’s official channels and handled by their “Best Practice” department, but the firm repeatedly failed to meet its own published timescales for response. Four months later, I was told part of my complaint would now be treated under a different process, effectively resetting the clock and adding even more delay.
I am a widow with sole parental responsibility for a minor child, and the firm showed no empathy or accountability for the impact of their failings. Having now moved to new solicitors, I can clearly see the scale of the damage — time, money, and emotional strain — caused by Penningtons’ handling of my case.
Do not trust what they quote during the first call. I was quoted around £10,000 and ended up paying over £30,000 for what can only be described as a shambolic service. To retrieve my file, I had to pay under protest. Their Complaints Department cannot return my lost time or undo the stress their Probate team caused, but I sincerely hope they refund what they charged, as their service was not worth a penny. In good faith, I would suggest this firm send their probate solicitors for proper training.
A deeply disappointing and exhausting experience. I would urge anyone to look elsewhere.

Very helpful, very supportive and great legal advice. We were supported by Alice Fitzgerald Miller and she was great - very responsive and really excellent advice from start to finish.

I would like to say a huge thank you to both Rosie Nelson and Emma Beeson for the incredible support and professionalism they have shown throughout my claim. Rosie guided me through the majority of the process with such patience, care, and clarity; I always felt fully informed and reassured at every stage. In the last few months Emma has taken over, and she has been equally outstanding, handling the final negotiations with great skill and securing a positive outcome for me.

Both Rosie and Emma have been approachable, empathetic, and highly responsive, which made what could have been a very stressful process so much easier to manage. I always felt that they genuinely had my best interests at heart.

I am extremely grateful for their expertise and dedication, and I would not hesitate to recommend them (and Penningtons) to anyone in need of excellent legal representation.

From the start of our claim the team were friendly, approachable, professional and proactive. They helped steer us through the process and delivered a very successful outcome - I would highly recommend

I used Penningtons Manches Cooper for a claim against the NHS after an unfortunate ankle fracture that was not detected at the time.
Arran Macleod was a pleasure to deal with, friendly and professional and he worked tirelessly to achieve a positive result and eventually I was awarded financial compensation.
I have no hesitation in recommending him if anyone finds themselves in a similar situation.

Absolutely useless money grabbing company. Thankfully they were engaged through insurance cover so we weren’t wasting our own money on their pitiful advice as they couldn’t seem to grasp even the basic facts we were giving them about the matter.
All they did is take months to “review” the case, asking the insurance company for further funding, wrote one letter then said they couldn’t do anything else.
We took matters into our own hands after their sorry excuse of handling our case, which we should have just done in the first place, and after writing a further letter to the other side, secured a payout (having been told by Penningtons that we didn’t have a case)
I wouldn’t recommend this company to anyone. Save your time and money and a lot of stress and use a company who know what they’re talking about.

Arran Macleod was excellent in a long and complex medical negligence case. He always took the time and effort to explain things to me but also listened to my ideas and concerns as well. I was very happy with the outcome. During the resolution meeting Arran was assisted by Elizabeth Ronan who was excellent at reading my reactions to the details being discussed. She advocated for me strongly along with Arran and this produced an excellent result for me.

I couldn’t recommend the team at Pennington’s (especially Lucie Prothero, Senior Associate, Clinical Negligence) highly enough. In addition to their technical expertise, their considered approach, combination of ambition and realism, together with their superb interpersonal skills are exemplary. The latter is absolutely essential to their work with clients - like me - who are rebuilding their lives after having been traumatised by preventable bereavement of loved ones, caused by medical negligence or incompetence.

I was with Penningtons, dealing with for the most part with Andrew Clayton, unfortunately he left before settlement, my claim was taken over by Aaron Mcleod who was bang up to date with history of said claim and settled it within weeks. Very impressed great service throughout.

I found Pennington Manches Cooper to be a very Professional, Knowledgeable and Easy to deal with firm of Solicitors.
I recently had Orthopaedic surgery March 2022 and had a less than Ideal outcome. PMC were very reassuring and helped me navigate through the process of claiming compensation over 18 months 2023-2024 and ultimately helped to achieve a successful outcome.
Their Clinical negligence team, I mainly dealt with Arran Macleod were excellent. I would defiantly recommend them.

Arran Macleod was professional and prompt, tactful, and good at making things easy to understand. Communication was always clear and prompt, he worked hard, found first rate expert consultants and generally made the whole process of dealing with the aftermath of medical negligence as painless as possible.

Lucie Prothero and the team at Penningtons provided excellent support throughout my case. I took weeks trying to find a firm to bring a medical negligence claim and I couldn’t be happier that I went with them.

Lucie and the teams professionalism, responsiveness, and empathy made a challenging time much easier. They took time to explain every step and it’s down to their hard work that we reached positive outcome in my case. Couldn’t be happier.