Pentagon Motor Group Reviews 

Goerge Reed was very helpful and made sure myself and my daughter were well looked after he went over and above to make sure we had the car I needed I give him 20 out of 10 score. I would recommend goerge Reed from Pentagon Motor Group - Lincoln | Vauxhall, Peugeot, Mazda, Citroen and Motability to anyone 😊 thank you very much

Took our Vauxhall Corsa in with a charging issue. After around 5 hours they rang and said there wasn’t any fault despite showing them evidence of the issue. Found out they simply plugged a diagnostic machine in which would’ve taken 2 mins. Spoke to the workshop manager who after myself explaining the issue with him said I could leave it with them. I said what would you do with it ?? He shrugged his shoulders and said I don’t know ??
Said he would look into it and despite me make making numerous phone calls and the service reception being rude and telling me nobody from the workshop can come to the phone the problem remains unresolved!!!

We purchased a used Ford Ranger in February 2024 with a 5-year Pentagon warranty. Unfortunately, the truck has already developed several issues that should be covered under the warranty.

This is where the real problem begins. Despite numerous attempts, I have been unable to speak to anyone directly—always being pushed to use an online portal. I emailed on 12th August asking to be contacted urgently and only received an automated acknowledgment. Weeks passed with no follow-up.

On 2nd September, I tried live chat and was initially reassured, but once again, no one has followed up. It’s now 1st October, and I am still waiting for any meaningful response.

If I had seen these reviews before, I would never have spent £35,000 with this company. Their customer service is beyond disappointing, and I feel completely let down.

If anyone from Pentagon actually reads these reviews my extended warranty number is PENTA1019435 I'm sure you can pull up my details and contact me before I look at other avenues to pursue this.

Joshua is a first class salesman he went above and beyond to get me my new car very friendly and very helpful plus everyone at the Lincoln dealers made you feel welcome it's more like a close knit family than being a big firm will definitely be using this dealers again plus will be recommending to friends and family

Matt was great in making a video of the car and going over in detail all the imperfections in the bodywork and showing that the car was working perfectly. It was not possible to visit the car prior to travelling to Derby to collect the car. Matt even picked us up at the station and took us round to Pentagon. The car is great. Tips: check all the car systems function to your satisfaction before taking the car away, good advice everywhere probably. All in all a great positive experience.

The only gripe I have was the delay in picking up my car from the local garage where it was (they had been unable to mend it). I understand that you are very busy but it meant I was without a car for a week until the courtesy car arrived and as I live in the country, a mile away from the nearest bus route and 3 miles from the nearest shop, made life a little difficult. Otherwise I could not fault the service, the people I dealt with either on the phone or in person. The fact that the car's return was delayed for a week by a drunk deciding to hurl himself at the car as it was being driven back to me, has left me with a story I can dine out on for months!

Great service from Pentagon -very quick and efficient -excellent communication with us as the repair was progressing-car was immaculate on collection -we also had a nice little hire car to use whilst ours was being sorted -overall a great job !!

The Renault dealership is terrible. I never had such bad customer service. They don't answer phones, don't return calls. If you do buy a car don't expect them to honour the warranty.....

Edit 15/9/25

Thanks for your reply, but have contacted you directly/ Renault Uk and seems that nobody in your organisation is actually bothered about the lack of customer service.

Recently purchased a new work van with the help of Amelia, she was very helpful and supportive with this purchase. I would definitely return to this dealership and recommend to others.

Awful. Went to check a car i had reserved with cash in place. They failed to tell me about a big dent right through a style line and botched amateur attempt to cover it up by the previous owner. Scuffed front wing and big dent in the bonnet. None of this was shown in photos.

It go worse when I got in the car which smelled absolutely horrendous and the speedometer screen was scratched really badly. The pictures did show the screen but it looked like it just hadn't been dried after being wiped. Nothing else was clear from the pictures.

On top of that the rear fold down drinks holder was absolutely filthy and still covered in coffee, obviously missed by the valeters.

It was obvious to me the car had not been checked over before I arrived and the salesman claimed he couldn't smell anything bad (absolute garbage). He also said if I'd have asked him, he would have told me about any problems...how about just being upfront, honest and knowing what you're selling. It would've taken a few minutes to look it over, it took me less than 2 minutes to see for myself.

I had reserved this car DAYS before I went to look at it, there's no excuse. Completely unprepared and obviously not bothered about the sale.

By contrast, I have just put a new deposit on a car elsewhere and they have sent a brand new video documenting the condition of the whole car in detail, without being prompted to do so. I will not bother with Pentagon in the future.

I bought a car from Pentagon Peugeot Burton on Trent less than a year ago. Since then the car has broken down multiple times. Whilst the car was under warranty they did fix the car, however once the warranty ran out they did absolutely nothing to help, leaving me stranded and wouldn't even supply me with a courtesy car. The car finance company are now dealing with the situation and even they are finding the dealerships customer support hard to get in contact with as all they do is pass the book. They've made their sale, that's all they care about!

David was very helpful. Even moved a car all the way from Lincoln for me.

I have used this garage for years and I can say that today was the best customer service ever. Every one was extremely helpful, was kept informed throughout and my car returned by lunch time. My only tip do not use the Seat online booking - call direct they are far more helpful.

Patient, well mannered, prompt response to any communication. Kept up to date on progress.
Excellent.

In June I purchased a Dacia Duster from this dealership alongside which I also bought the Assurance Upgrade package which included a spare key worth £300. The salesperson - Jamie, informed me on the day I drove the car away that there were no spare keys in stock and it was contractually agreed that it would be sent on in a few weeks. After about a month of not having received anything I contacted the dealership and eventually got an email back saying that it was "on order". Since then I have still not received anything. I have sent numerous emails and left several voice messages and these have all been ignored. It has now been over two and half months and there has been zero communication from Jamie or Pentagon. I made a formal complaint to Pentagon Motor group and this has also gone unacknowledged which tells you everything you need to know.

I with a colleague arranged to view a used Toyota Ian was excellent providing us with details prior to and during our we did not purchase the car however Ian was most professional and extremely courteous at all times thank you ian

Shocking Company, bought a car from these cowboys that didnt work, they failed to take it back, will be taking them to court - AVOID

Ordered a van from Pentagon Renault Lincoln on the 27/02/2025 dealt with Finn Isaac. Vehicle had problems and dealer was unable to deliver the vehicle, Its now 22/08/2025 and after numerous phone calls and emails Im still trying to get my deposit back. Not what I would call a good experience AVOID

If you buy a Ford DO NOT use St Helens Ford for anything to do with Service, never have i experienced service like this, they recalled my car and then said they didn't have the parts in! Tried to fob me off with some rubbish they had carried out a "system health check" but missed the big WARNING OIL CHANGE REQUIRED on display, absolutely unbelievable, WHAT IS THE POINT OF ASKING A CUSTOMER TO CHECK IN ONLINE IF YOU MISS THE PART I HIGHLIGHTED, THE OIL ISSUE!! Then I was told it was my fault!!

Absolute nightmare to deal with. Our almost 3 year old van in went for service and a trim had come off. No body shop so given numbers for approved independent garages to try to find out whether the damage came under warranty. 11 weeks later and 3 days off work visiting 3 garages, only one of which could prepare a report, only to be told it can't be done under warranty. What a joke, if only they had been able to tell us that in the first place. A complete nightmare to deal with, at one point a complaints manager told us to try pentagon ford in Warrington lol.