Pentagon Motor Group Reviews 

Excellent repair and first rate communication throughout.

I purchased a 2024 Cupra Formentor with only 4,000 miles from this dealership — and it turned out to be faulty. Their solution? Offer me a replacement vehicle (with more money monthly from my side) that was in even worse condition(same steering rack issue like the first one and additionally sunroof problems and cosmetic damage). I made two long trips to them (8 hours return each time), only to be handed a scratched-up car full of stone chips and cosmetic damage.

When I pointed out how unacceptable the second car was, their brilliant solution was to cancel everything and suggest I take the train home. No apology, no accountability — just a complete disregard for customer time, money, and trust.

Apparently, their idea of “approved used” includes clear signs of neglect and damage. If you expect a 4k-mile car to be in decent condition — or expect even basic customer service — look elsewhere. There are real dealerships out there. This isn’t one of them.

Reserved a car online and came to see it, Ryan was assisting us and everything seemed ok, mentioned to him that after buying it I'd take it to an independent garage to get it checked just in case as got burnt with my last car, he didn't seem impressed and tried offering their garage services which I obviously said no due to obvious reasons.
Kept pushing for extras such as carpet repairs and plenty unnecessary things which is fair enough that just adds to your wage. Also kept asking about finance that I took out a few times which got quite annoying as it was persistent.
Eventually, I bought the car and picked it up on a Saturday. I was so excited about my new purchase that I forgot to ask about the service book, car manual, and locking wheel nut that each car has. I took it to the garage to get it checked, and they said the timing belt seemed noisy and that I should take it back to where I bought it from to get it checked.

I sent an email on Monday and another email on Thursday, but I still haven't received a response from Ryan. I called the office on Friday morning, and they told me that Ryan is in but busy and asked if I could email him back when he's free. Still, there's been no response.I left an enquiry online, but I still haven't heard anything as it is now Tuesday afternoon.
Finally after a negative online review manager at the time got in touch with me and took the car back to get it checked and pick the stuff up.
A month later, AC stopped blowing cold air. Bear in mind it’s been regassed before I picked the car up as it wasn’t blowing cold air. Sent an email to the manager, no response. Called his number up - number not recognised. Put in a complaint to their head office which they then sent to the new manager who got in touch telling me to come in to get this checked/fixed and offered me a courtesy car while mine is left in their garage, said he will get back to me with some dates. This conversation happened on 11th July and heard nothing back so chased it up via another email on 16th July which I then received a phone call from their garage and confirmed a date. Took the car, explained to the guy at the desk that AC stopped blowing cold air, it was regassed mid May and it was now 22nd July, there is an invoice from previous owner about issue with compressor. He took my drivers license details and told me he can’t process my courtesy car as I had my license less than a year, so was told to just wait there while they ‘fix’ it. Over an hour wait he came back and said it was fixed, after asking what was wrong I was told there was simply no gas left??? I repeated everything to him again and that it’s not it and he said oh come back next week as we put dye in it. I live 50 miles from the dealership, I am not travelling AGAIN on my expense for their incompetence and asked if manager could overrule the license thing as they’ve caused enough inconvenience as it is and got told he’s not here and will be back Thursday. Fast forward to Thursday 24th July - silence. Sent an email explaining what had happened and got auto reply saying he’ll be back on 31st July Thursday and somebody else’s email address if it’s anything urgent. Forwarded the email to that person just to get an email with ‘address not found’. Ok so now we wait till 31st July. It is now 6th August afternoon and guess what, not heard anything back at all.
MOT was also done at their garage with no advisories although brakes are squeaking louder than halloumi.
Absolutely shocking company.
Submitted my case to Motor ombudsman as I have no more time or energy to waste on these people.

I recently took my DS3 into my local garage (Loughborough) to have its airbags replaced due to the Takata recall. After the work was completed and I was driving home I noticed that my steering wheel was off centre. Shortly after I had a call from Pentagon Customer Service asking for feedback. I mentioned the issue and they contacted the dealership who in turn emailed me saying that the work doesn’t affect the steering despite one of the airbags being in the steering wheel. I duly explained that the issue didn’t exist prior to bringing the car in. The Aftersales Manager replied stating that they can fix the issue for £149 plus VAT! This is why I have never and would never take my cars to any main dealerships for any work unless warranty or recall related.

An additional comment. If you offer a courtesy clean and keep me waiting longer than stated at least do the job properly. I had to internal clean myself when I got home. As for the external clean, don’t bother.

Everything went smoothly can not thank Jon enough kept us up to date on our order and handover was very informative and help us understand the way ev worked,, 10000% would recommend Jon the mobility specialist

I would give this 0 star but not the option. I wouldn't recommend this place for a service or repairs. The staff on the desk are unprofessional compare to the service I got last years. They just took my car keys of me, check what I was having done and told me to come back at 5:00pm but not the option. I wouldn't recommend this place for a service or repairs somtrue from other reviews. The staff on the desk are unprofessional compare to the service I got last year.
They just took my car keys of me, check what I was having done and told me to come back at 5:00pm. Whereas last year when wetold it in for repairs and service they told me to take a seat and asked if I wanted a drink but got nothing like that this year. Last year it was done about lunchtime so I thought it might be done the same but no. I got back about 3:00pm and I was just passing so thought I would call it, I though the staff member was rude with me and just told me to come back at 5:00pm I can imagine if gotbback at 5:00pm and it hadn't been touch I would have been more frustrated. I found out nothing was done beside wash in which I I thought was ridiculous as they had it for 6 hours already. When I went back to ask again they actually said it wasn't going to be done that day, all they could say sorry it felt like because I'm a woman it can just go to the bottom of the pile and not get done. I walked out in the end. When we booked our car in 2 months ago you would think it would get done that day but no. I was told to leave the car over night or bring it in the next day but I would have to be up early again to bring it in the morning when I didn't want too, it was there fault for not getting it done in the day when they were supposed too. All kept saying it's staff issues, no excuse for me when we booked it in months ago.  I had to walk home another 3 miles walked when i had already walked 5 miles that day, difficult to get public transport there they couldn't see my frustrations. Nothing been done all could say is sorry. I still have no hope it will be done the following day by the time I want, well I was rightbit had been donecwhen i asked it to be done for and wasted another day when I had things to do with the car but of course I couldn't do them difficult to get to thoughs places without a car. My husband has a hospital appointment just hoping it can get there with the car otherwise could be difficult to get there they can be paying for taxis there. I don't trust kia garages anymore,had so many problems with them. So true with the other reviews I have read too. All we got was a new tyre from them as it failed its MOT when they were going to give a clean with it. I'm really stressed and upset over this. I won't be taking my car there again. I don't like being lied to not respected or can't treat customers well like other reviews say the same. We asked our car to be done for 1:00pm the following day but of cause it wasn't got a phone call at 1:00pm saying it has failed its MOT when I asked for it be done then it wasn't as it had failed its MOT and basically was saying I couldn't have the car back. I don't trust a word they say.

Bought a new car from pentagon Warrington the sales person Millie Morton was very knowledgeable
And efficient
Would highly recommend

We found the perfect first car for our daughter here, the exact one she wanted but it was a surprise for her. She found it online and a few days later was upset to find out it had sold. What she didn’t know is that it was sold to her!

David Wells looked after us and our daughter, playing his part in making the day both special and a complete surprise for our daughter. We arrived at the showroom only for David to hand our daughter an envelope with her new car keys in it. Still not fully understanding what was happening, he walked her to the back of the site where her car was waiting, gleaming and with balloons attached!

As for the car itself, David went out of his way to get some cosmetic issues sorted, even fully replacing the dashboard trim with a brand new one due to a deep scratch that we were not initially happy with. I wouldn’t have expected this level of service for a used car, polishing scratches etc, yes, but not fully replacing the dash trim. Like i said he really went above and beyond.

So a big big thank you to David Wells who is a huge credit to Pentagon Burton.

Do not buy a car from Pentagon Huddlesfield. There after car service is appalling. They are rude, ignorant and bully’s. You go above their branch to make a complaint direct with Pentagon for them to send it back to the branch you’re complaining about to deal with.
They do not want to know once you have purchased a new car and taken it away. They will deny all responsibility and make you fight for everything despite your “rights”. They ignore requests for information and just send you what they want.
Disgusting - do not use

Having purchased an approved used b class Mercedes from pentagon derby I had an issue with body defect which initially the salesman v ignored and then let the manager tb to deal with….. the car had had a repair to the o/s front door which had obviously been manipulated from inside the panel, I had the feedback that there was a repair but it may well be substandard as due to side impact bars , the defects was reported by email with photos within 48 hours, the manager refused he was going to do anything about it my advice is inspecting the car with great care and don’t rely on a supposed say 100 point check …… buyer beware . H L

Had My Land Rover Defender repaired by Pentagon Derby Bodyshop.

100% happy with the repair process and the work carried out.

Car came back clean and ready in to go.

Being a women who knows absolutely nothing about cars, it is very daunting when a warming light comes on. On 2 occasions now, the latest being today, I have been in this situation and no idea what to do next. I called the Huddersfield garage as I always take it here for its service and on this occasion received Sean on the phone. He was calm and reassuring, and asked if I could bring the car down so he could take a look. He fixed the problem within 5 seconds and I’m now happily back on the road. I can’t thank him enough as with all the staff at the Huddersfield branch for always being so understanding and helpful. I never feel judged for not having a clue when I phone about the most random things and have always been listed to and assisted immediately. I have never had a car dealership so accommodating and willing to help. I will never be purchasing a car from anywhere other than here. Thank you so much Sean, you made my day!

Top Service at St Helens from Ryan Moore & the sales manager Stuart. Any problems, dealt with straight away. Ryan is one of the best sales people, talked my hubby to buy a new car when he wasn’t looking and sold him a beautiful car for a bargain.

I had a fantastic experience thanks to David. He went above and beyond to source and deliver my Vauxhall Mokka-e promptly. Throughout the entire process, he was flexible and kept me well-informed. Seven months on, and I’m still absolutely loving my car!

Avoid at all cost.
Pentagon ford in Warrington.
What a pointless excuse of a bodyshop.
It took them 3 MONTHS to replace the bonnet hinges on my vehicle!
Covid and BREXIT were cited as reasons for the delay in parts delivery even though I'd found the parts with one phone call at a different dealer than their own (vision).
The staff at Pentagon ford in Warrington are untrained, disinterested, unprofessional and incompetent.
Don't allow your insurance company to insist your vehicle is dealt with by them.
I wouldn't be surprised to find backhanders are the norm' in business heading their way. It certainly isn't reputation.
Avoid like the plague

David was very patient to answer our questions when we were checking the car.

Pentagon Ford Runcorn
Had to take my car in for a recall
Easy to book a appointment.
Fixed whilst I waited, first class service, would recommend

David was a pleasure to work with and made our purchase easy.
Would definitely recommend buying a car from them again in the future

David helped me through buying and selling my car, kept me in touch with everything without any problems

David Wells was our salesperson when we purchased our Vauxhall Crossland . He was courteous polite and not at all pushy when speaking to us . Infact all the staff at Vauxhall Burton were the same . We felt that he went above and beyond and made the experience of buying a car great . Would certainly go back here when the time comes to upgrade our car .