Personalised Gifts Engraved 

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Rated 1 out of 5 stars

One month on from ordering a christening gifts and not only has it still not arrived but I have been unable to speak to anyone about it. Numerous email over several weeks have led to one reply email s... See more

Rated 1 out of 5 stars

25 wedding anniversary ruined !! Ordered an engraved gift for our silver wedding anniversary , same excuses as all the other customers got. The gift is with Royal Mail , wait 10 days and then they wil... See more

Rated 1 out of 5 stars

Ordered gift for xmas in November 2017. Not received despite calling office. Informed it would go to production team and resent out. Blamed royal mail. No tracking facility for order. Still no receip... See more

Rated 1 out of 5 stars

How this company is still in business i don’t know as it seems from reviews goods often don’t get delivered & everything ordered gets lost in the post and is not tracked. Poor Customer Service. I am s... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

personalised-gifts-engraved.com is the UK's leading supplier of personalised engraved gifts. We have a wide range of gifts to suit every occasion.


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All reviews

(227)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Service

Quick service. The box was broken when it arrived. I emailed and was send a new box with 2days. Could ask for more than that

June 26, 2012
Unprompted review
Rated 5 out of 5 stars

Great service, great product

I ordered 2 hip flasks as wedding thank you gifts. They arrived within a week and I was really impressed with them. They look great quality and the engraving was very clear. Very happy

June 24, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent fast service

I found the on line ordering very easy to follow,and the choice of gifts very good. the engraving was superb and the delivery was quick even though I only took the standard option. When I called to see how the order was progressing the operator was very helpful. I will definitly use this company again.

June 23, 2012
Unprompted review
Rated 2 out of 5 stars

Not fantastic

Engraving on the box was ok, slightly slanted though and the quality of the 'keepsake box' was poor. Not what I expected for over twenty pounds. Unfortunately I would not recommend.

June 21, 2012
Unprompted review
Rated 3 out of 5 stars

Efficient but I had to enquire as the whereabout of part of my order - all sorted very quickly though

I got what i ordered in good time but when i received the parcel only 2 out of the 3 items i'd ordered were there. There was no covering letter or invoice. Literally just a jiffy bag with two boxes. I emailed the next day to explain this and ask if there was a problem with the third item and got a response very quickly apologising and explaining that it was a mistake and the remaining item would be sent out. It arrived a couple of days later and the invoice was attached this time. I would shop with them again as even though there was an error, there was no difficulty in sorting it. The only other thing which bothered me a little as there was no "we have dispatched your item" email so I wasn't sure when to expect it.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

fab product!!!

item arrived and i was soo pleased with the quality,will def use site again when looking for that extra special gift!

June 19, 2012
Unprompted review
Rated 4 out of 5 stars

Fantastic service, second to none on customer care

A brilliant customer service with true desire to assist in creating the perfect gift. The experience was amazing and as I had unusual circumstances needing my order asap, I felt like my order really mattered. Felt like a personal, family, caring business aspiring to give the highest quality and care. Hate to end on a negative but there is only one, and that was the cost for postage and packing, I felt it was a little high, understandable with the delicate goods being transported but still a little steep.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

I had to call the company to amend an order. The person I spoke to was extremely helpful and could not do enough to ensure that my order was amended and would still be delivered in time. I would definitely use the company again.

June 4, 2012
Unprompted review
Rated 5 out of 5 stars

delivered safely and well packed.

I was very pleased with the good packaging of the item and it was a pleasant surprise to receive a gift bag also. The tankard was of very good quality, heavy and sturdy, but smooth edges. Husband said his beer tasted very nice out of it!

May 21, 2012
Unprompted review
Rated 5 out of 5 stars

Beautiful looking product

My gift went down really well. I bought a bottle of white wine with peronalised label for a 50th Birthday present and in the gift box too. Delivery was in reasonable time and packaging sufficient. I would definatley purchase from here again, it was a great gift.

May 21, 2012
Unprompted review
Rated 1 out of 5 stars

very unproffessional and organized

from having ordered hip flasks and necklace from this company, and receiving them all at diffrent times as a whole this company are highly unproffessional and relied on "suppliers" to dispatch customers order, my advice to future customers are to stay clear of this novice company as there 7 days delivery is also a farce

May 20, 2012
Unprompted review
Personalised Gifts Engraved logo

Reply from Personalised Gifts Engraved

We apologize that delivery was late with this order; the necklace that you ordered was shipped direct to you from our supplier so your order would have arrived in separate boxes.

Rated 5 out of 5 stars

Fantastic

I am really pleased with the tankard I ordered for my husband's 60th birthday.
I requested delivery for the 18th May and it arrived before that date,
It was boxed in a nice blue satin lined box and engraved with my wording. He is over the moon with it and I would definitely use this service again.
Thank you to all involved

May 20, 2012
Unprompted review
Rated 5 out of 5 stars

Great service, I ordered this late for a birthday present but it was delivered with time to spare!!!

What a great 70th birthday present for a retired sailor, a lovely hip flask with a picture of a boat on the front and engraved with my own words on the back, it was well received! I didn't order it with lots of time to spare (only a few days) but it arrived by the day I needed it as requested. Great service, great present, would order from them again.

May 14, 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I thought the service you gave me was just brilliant. I ordered 1/2 pint tankards on a Tuesday and they were delivered on Friday and though I haven't seen them myself I am told that they were very nice and beautifully packaged.

Excellent

May 13, 2012
Unprompted review
Rated 1 out of 5 stars

Poor service broken promises and late delivery

I used this service as they were reasonablty priced and offered logo engravment. The site was easy to use but the problem started after the order was made.
The engravers had issues engraving the logo which I had sent to them - was I contacted regarding the issue no I was not. Instead they wait almost 2 weeks to complete a rather simple task meaning that my great grandads 100th birthday present will not be here for his 100th birthday on may 13th. made worse by the fact that after contacting them regarding this issue I was promised its arrival on the 12th may which was not met. Not only will he be thoroughly dissapointed but it reflects badly on me making me look unorganised and un caring.

So a big thankyou for all your help, I can safely say I will never re use this service.

May 12, 2012
Unprompted review

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