Peter Beales Roses Reviews 341

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and health of the roses, often noting their robust appearance upon arrival. Many people highlight the prompt delivery and the meticulous packaging, which ensures the plants are well-protected and arrive in superb condition. Reviewers also appreciate the ease of the online ordering process and the helpfulness of the customer service when issues arise. However, some customers reported receiving roses that appeared unhealthy, with broken stems or signs of disease, leading to disappointment. A few other people also felt that delivery was delayed or that the packaging was inadequate, resulting in damaged plants.

What people talk about most

Product

Users describe positive interactions with the product, often praising the quality and health of the roses... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Order

Customers generally report positive experiences with the ordering process, finding the website easy to... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bare root rose arrived quickly, packed well. Watered and planted immediately and within a few days buds appeared and plant is growing and looking very healthy I have ordered many roses from Peter Bea... See more

Company replied

Rated 4 out of 5 stars

Prompt delivery and well packed in a sturdy box. A long cane inserted into the plant pot protected the stems from any potential damage. Pot compost was dry , needing to be watered immediately. No sign... See more

Company replied

Rated 5 out of 5 stars

I ordered this rose as a wedding present (the lovely bride) one day and it arrived the next day beautifully wrapped in a box and in great condition. We also rang the company before ordering and they... See more

Rated 5 out of 5 stars

Ordered Oxford Physics rose. I have wanted this one for some time. Gardener Ben on Youtube has recommended it for his "Shade Collection" The rose arrived, very quickly indeed. It is healthy with l... See more

Company replied


Company details

  1. Garden Center

Written by the company

At Peter Beales Roses, we’re passionate about one thing – roses. Since 1968, we’ve proudly offered the UK’s widest and most diverse range of rose varieties, from rare and historic classics to modern hybrids. Whether you’re looking for a compact rose for a patio pot or a dramatic climber to transform your archway, you’ll find the perfect match in our award-winning collection. Renowned worldwide for our expertise in classic roses, we hand-bud and grow all our plants with care in East Anglia, ensuring each one is strong, healthy, and garden-ready. With 29 RHS Chelsea Flower Show Gold Medals to our name, you can be confident you’re buying roses of the highest quality. Many of our varieties are exclusive to us, meaning you won’t find them anywhere else in the UK. We’re here to help at every step – our friendly team is always happy to offer expert advice so you can find the ideal rose for your garden. Discover the timeless charm of roses with Peter Beales Roses – where beauty, heritage, and quality bloom.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

341 reviews

5-star
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2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

My order took 2 days when I'd requested…

My order took 2 days when I'd requested a next day delivery. The delivery man was rude & if we hadn't heard him, he would have left the package (like the previous time) on the door step, not being patient enough to wait 2 seconds for the door to be opened. Your chosen delivery firm is doing you no favours.

January 30, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for taking the time to leave your review and for your continued custom. We are very sorry that your recent delivery did not meet your expectations.

We do not currently offer a formal next day delivery service at checkout, and our standard delivery timeframe for in‑stock items is usually 3–5 working days. When customers contact us by phone or email and request faster delivery, we will always try our best to dispatch the order as quickly as possible, but this is not something we can guarantee due to factors such as courier collection windows and operational constraints.

We are also concerned to hear about the behaviour of the delivery driver and the fact that your parcel was nearly left on the doorstep again. All deliveries are handled by our external courier, and we take feedback like this seriously so that we can raise it with them and push for improvements to the service our customers receive.

So that we can look into this specific delivery in more detail and address both the timing and the driver’s conduct with the courier, please could you contact us at support@peterbealesroses.com with your order number and the delivery date. We really value your feedback and would welcome the opportunity to investigate this further and hopefully restore your confidence in ordering from us

Rated 5 out of 5 stars

Superb customer service with expert…

Superb customer service with expert advise, will be returni

February 2, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you J White for your 5 star review! We're delighted that our expert advice and customer service impressed you. We look forward to your future orders!

Rated 5 out of 5 stars

Hoping it will be 🤩

Given to a friend after his mums funeral and named after her. He has placed it in his garden - looking forward to seeing it in bloom thank you for prompt service

February 5, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your 5 star review! What a beautiful and touching tribute to your friend's mother. We're honoured that our rose has been chosen as such a meaningful memorial. We hope it blooms beautifully in the garden.

Rated 5 out of 5 stars

Good quality bare root plants

Good quality bare root plants delivered quickly. I took advantage of a sale weekend to buy three roses at a great price and the delivery included an extensive catalogue of the roses on offer so no doubt I’ll be shopping with Peter Beales again.

January 24, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your 5 star review! We're delighted that you found our sale offers attractive and that our delivery met your expectations. We hope you enjoy your three roses!

Rated 5 out of 5 stars

Very reliable firm

Lovely lady on the phone who took my order followed by very speedy delivery of rose. The rose was in excellent condition and beautifully packaged. Thank you.

January 30, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Diane for your 5 star review! We're thrilled that our team provided such lovely service and that your rose arrived in excellent condition. We hope it establishes beautifully for you!

Rated 5 out of 5 stars

Excellent advice on which roses to…

Excellent advice on which roses to purchase. Great delivery, well packaged, informative care leaflets. I can't wait to see how the roses bloom!

January 22, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Steph D for your 5 star review! We're thrilled that our advice was helpful and that everything arrived well packaged with our informative care leaflets. We look forward to seeing your roses bloom beautifully!

Rated 5 out of 5 stars

the rose was delivered very promptly

the rose was delivered very promptly. Well packed and in good condition. Thank you.

January 29, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Fiona for your 5 star review! We're so pleased that your rose was delivered promptly and arrived in excellent condition, well packaged. We hope it grows beautifully for you!

Rated 2 out of 5 stars

Poor order handling

The order was delayed many weeks past the original target date, with no explanation offered till prompted. It seems very likely that priority was given to new orders received in the run-up to Christmas. When the roses arrived, one of the six was not much more than a brown stick and had to be replaced. Had hoped for more care after the woeful delays.

January 24, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for taking the time to share your feedback, and we are very sorry that your experience fell so far below what you quite reasonably expected. We fully appreciate how frustrating it must have been to wait many weeks beyond the original target date and then feel you had to chase us for an update.

During the bare root season, delivery dates can sometimes slip because roses are lifted and dispatched while dormant, and factors such as weather and field conditions can affect when stock is ready to leave us, but it is our responsibility to keep customers informed when this happens and we are sorry that we did not communicate more proactively in your case. We would also like to apologise that one of the six roses arrived in such poor condition that it was, as you described, little more than a brown stick and required replacement, especially after the delays you had already experienced.

We are glad we were at least able to arrange a replacement, but we completely understand why you had hoped for more care and attention overall. If you would be willing to contact our customer service team with your order number, we would really appreciate the chance to review exactly what happened with both the timing and the quality of that plant, so we can learn from this and work to prevent a repeat for you or other customers in future.

Rated 5 out of 5 stars

An excellent order

I was lucky to buy when there was a great 20% off prices. The plants were quickly dispatched and lovely quality when they arrived. Very strong looking with a really good root system.

January 30, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Darren for your 5 star review! We're so pleased that you took advantage of our sale and that your plants arrived with excellent quality and strong root systems. We hope they flourish beautifully!

Rated 5 out of 5 stars

Plant looks healthy

Plant looks healthy, efficient delivery

January 28, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you R.Innocent for your 5 star review! We're delighted that your plant looks healthy and that our delivery was efficient. We hope it establishes well in your garden!

Rated 5 out of 5 stars

Delighted with my roses

Delighted with my roses - good strong plants very well packaged and sent with one of the best couriers. Beales have got the mail order side very well sorted and in addition to offering an excellent range, represent good value for money. They have also put a lot of work into their catalogue, so if you are buying online a rose you haven't yet seen for yourself, you have every advantage.

January 30, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Peter for your 5 star review! We're delighted that you appreciated our quality, packaging, and excellent courier service. Your kind words about our catalogue and value for money mean the world to us. We look forward to your future orders!

Rated 5 out of 5 stars

Excellent service from Peter Beales

Excellent service from Peter Beales. Rose, Boule de Neige, arrived in good time and looks healthy. Can't wait for it to flower!

January 27, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Dianne for your 5 star review! We're thrilled that your Boule de Neige rose arrived in excellent condition and is looking so healthy. We can't wait to hear about its beautiful flowers blooming!

Rated 5 out of 5 stars

Good choice of roses in each category…

Good choice of roses in each category easy ordering system and the delivery was made before the expected date - highly recommended

January 31, 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you for your 5 star review! We're thrilled that you appreciated our wide choice of roses and easy ordering system. We're also pleased that your delivery arrived before the expected date. We look forward to serving you again!

Rated 5 out of 5 stars

My very healthy looking bare root rose…

My very healthy looking bare root rose arrived on time was very well packaged and had excellent instructions on how to plant and look after it.
Highly satisfied.

January 20, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Mrs Gabrielle Richardson for your 5 star review! We're delighted that your bare root rose arrived in such healthy condition with excellent packaging and instructions. We're so pleased you're highly satisfied!

Rated 5 out of 5 stars

Easy website to navigate and order…

Easy website to navigate and order processed very quickly. Packaging was excellent and the quality of the bare root excellent.

January 21, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Lindaris for your 5 star review! We're thrilled that you found our website easy to navigate and that your order was processed quickly with excellent packaging and quality. We look forward to serving you again!

Rated 5 out of 5 stars

Great Roses

The roses I received were really good. The prices were reasonable and they arrived in perfect condition. I haven't planted them all yet but look forward to them blooming in the summer. Thankyou

January 21, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Mrs S Burksfield for your 5 star review! We're thrilled that you found our roses to be of great quality at reasonable prices and in perfect condition. We look forward to hearing about your beautiful blooms this summer!

Rated 5 out of 5 stars

Quality bare root roses straight from the soil

Quality bare root roses arrived in a large sturdy bag looking as if they had just been dug up. Still wet from the ground. Instructions said i could leave planting for a few days as long as kept cool and dark. In the ground yesterday looking as good and healthy as when dug up.
Beales never fails to impress.

January 29, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your 5 star review! We're delighted that your bare root roses arrived looking freshly dug and healthy with helpful instructions. We're thrilled you're impressed with Peter Beales Roses!

Rated 5 out of 5 stars

Dad’s favourite

My rose bush was delivered really quickly by a pleasant courier. Following information it is presently sitting in a bucket of water to give it a good drink. I will plant it soon
When I get over my cold symptoms. This was one of my dad’s favourite roses so I’m so pleased to have found a supplier. My dad died many years ago and I am 78 and looking forward to it blooming in summer, thank you.

January 26, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you Agnes for your 5 star review and for sharing such a touching story about your dad's favorite rose. We're deeply honored to help you keep his memory alive through this beautiful rose and we hope it blooms wonderfully this summer as a tribute to him.

Rated 5 out of 5 stars

High quality potted rose from Peer…

High quality potted rose from Peer Beales Roses. Arrived in good condition with no delay.

January 23, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you so much Janice for your lovely 5-star review and for choosing Peter Beales Roses - we're delighted your potted rose arrived in perfect condition! If you experience any issues with your plant, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

A welcome gift

A welcome gift, it arrived in a good and healthy state, I have potted it and look forward to seeing the blooms in due course.

January 16, 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you Janette for your wonderful 5-star review and for trusting us with your gift! We're so pleased your rose arrived in excellent condition. Should you have any concerns about your plant's growth, please get in touch with us anytime.

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