Peter Beales Roses Reviews 340

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the roses, noting their healthiness and robust growth. Many people highlight the efficient delivery service, with items arriving quickly and exceptionally well-packaged, often in perfect condition. The ordering process is also frequently described as easy and straightforward, and the customer service is commended for being helpful and responsive. However, some customers also noted issues with product quality, receiving roses that appeared small, weak, or damaged upon arrival, with some even showing signs of disease. There were also occasional concerns about delivery delays and items arriving in poor condition due to inadequate packaging, leading to broken shoots or dried-out plants.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality of the roses, describing... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and prompt... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, with some praising... See more

Service

People report positive experiences with service. Customers frequently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bare root rose arrived quickly, packed well. Watered and planted immediately and within a few days buds appeared and plant is growing and looking very healthy I have ordered many roses from Peter Bea... See more

Company replied

Rated 5 out of 5 stars

I ordered this rose as a wedding present (the lovely bride) one day and it arrived the next day beautifully wrapped in a box and in great condition. We also rang the company before ordering and they... See more

Rated 5 out of 5 stars

Ordered Oxford Physics rose. I have wanted this one for some time. Gardener Ben on Youtube has recommended it for his "Shade Collection" The rose arrived, very quickly indeed. It is healthy with l... See more

Company replied

Rated 5 out of 5 stars

I am very pleased and am grateful for the help and advice I had from the choice of rose for my pot, to the best advice and choice of compost to planting tips. I sent quite a few emails and I had a qui... See more


Company details

  1. Garden Center

Written by the company

At Peter Beales Roses, we’re passionate about one thing – roses. Since 1968, we’ve proudly offered the UK’s widest and most diverse range of rose varieties, from rare and historic classics to modern hybrids. Whether you’re looking for a compact rose for a patio pot or a dramatic climber to transform your archway, you’ll find the perfect match in our award-winning collection. Renowned worldwide for our expertise in classic roses, we hand-bud and grow all our plants with care in East Anglia, ensuring each one is strong, healthy, and garden-ready. With 29 RHS Chelsea Flower Show Gold Medals to our name, you can be confident you’re buying roses of the highest quality. Many of our varieties are exclusive to us, meaning you won’t find them anywhere else in the UK. We’re here to help at every step – our friendly team is always happy to offer expert advice so you can find the ideal rose for your garden. Discover the timeless charm of roses with Peter Beales Roses – where beauty, heritage, and quality bloom.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

340 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Happy roses arrived in perfect condition

Happy roses arrived in perfect condition, exactly when Peter Beales Roses said they would. Lovely sturdy plants, I’m going to plant them this weekend and can’t wait to encourage them to do their very best for us. I just know they will.

March 18, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Rosanna, for your lovely review — we're so pleased your roses arrived in perfect condition!

Rated 5 out of 5 stars

Fantastic Service & Quality Roses

I can honestly say the team here have absolutely fantastic customer service, and the roses we have received (2 potted and 1 bare root) are looking healthy and budding. I will update my review this summer with some photos once they are in flower, but I just wanted to say a big thank you.

March 11, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Mike, for your fantastic review — we're thrilled to hear your roses are looking so healthy!

Rated 5 out of 5 stars

Healthy & happy

Excellent quality rose well packed and delivered on time. The rose was a bare root recently potted up, so there was little root development, but it transplanted well, and is currently looking good.

March 12, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Clive, for your review — we're glad to hear your rose is looking good!

Rated 5 out of 5 stars

Easy to order

Easy to order, Straight forward and delivery arrived in good time.....Simple!

Order Reference: 36474 (WEB36474)

March 14, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, John, for your review — we're glad the ordering process was simple and delivery was prompt!

Rated 1 out of 5 stars

Received an ill-looking bare root rose

Received an ill-looking bare root rose. The disease is apparent on the main stems. When I sent the photos to customer service, they said they didn't see anything wrong and after trimming the rose should be fine. I will not order from them anymore.

March 16, 2026
Unprompted review
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Reply from Peter Beales Roses

Hi Megan,

Thank you for taking the time to leave a review, and we're really sorry to hear about your experience with your bare root rose.

Unfortunately, no order number was provided with your review, which means we are unable to locate your order to look into this matter further. Could you please email us at support@peterbealesroses.com with your order number and the photos you mentioned? This will allow us to investigate properly and see how we can resolve this for you.

We take all feedback seriously and would very much like the opportunity to make this right.

Rated 5 out of 5 stars

Beautiful Colours

I was so pleased to be able to purchase a range of bicolour roses from Peter Beales. The roses arrived safely and were carefully packaged. I have only just planted them but they arrived healthy and I cannot wait to see how they flourish! I was able to choose from a range of rose types and selected two climbing roses which I am very excited about!

March 6, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Abi, for your lovely review — we're so pleased your bicolour roses arrived safely and are looking healthy!

Rated 5 out of 5 stars

Quality plants

Easy to order. Large selection. Plants arrived well packaged and in good condition. The leaflet with how to plant was very helpful and I did as suggested the day after they arrived. Very pleased.

March 10, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Julie, for your review — we're delighted to hear your plants arrived well packaged and in great condition!

Rated 5 out of 5 stars

The Roses from Peter Beales arrived in…

The Roses from Peter Beales arrived in great condition and very well packaged. Rosa Mutabilis is a fantastic rose if you are looking for a strong plant that flowers from May to November.

March 11, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Felicity, for your review — we're thrilled to hear your Rosa Mutabilis arrived in great condition!

Rated 5 out of 5 stars

I recommend Peter Beales bare root roses arrived…

My Peter Beales bare root roses arrived as expected with healthy looking roots and shoots and are now planted in my garden. I am expecting the roses to grow as described on the Peter Beales website.

March 8, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Nicola, for your review — we're glad your bare root roses arrived healthy and are now planted in your garden!

Rated 5 out of 5 stars

Great service from Peter Beales.

Great service from Peter Beales.
I’m so happy with my rose (Paws) it looks very healthy and I can’t wait to see it in flower!

March 6, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Carolyn, for your lovely review — we're thrilled to hear your Paws rose is looking healthy!

Rated 1 out of 5 stars

Peter Beales roses - just, don't.

I ordered a rose from this company as a mothers day gift. It arrived in a PAPER BAG. No protection from the battering of transit. On opening the bag i was dismayed. Virtually all the shoots had been broken off and were lying in the bottom of the bag. The roots looked like they had gone a few rounds in a boxing ring. One branch was snapped off. I emailed the company, enclosing photos, and the response was, basically,
"we always send bare root roses that way, we've looked at the photos and the plant seems healthy, dont worry, it will soon recover and more shoots will grow...."

SERIOUSLY?

"Here ya go, mum, your Mothers day gift is broken and squashed and looks rubbish, but dont worry, it will grow back...."

So disgusted with them, first and last purchase from Peter Beales roses....

March 10, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you felt when your rose arrived, especially as it was intended as a Mother’s Day gift. We completely understand how important presentation is for special occasions.

All of our bare root roses are dispatched using industry-standard protective packaging. Each plant is carefully prepared, with the roots wrapped and sealed inside a recyclable plastic liner to retain moisture and prevent them from drying out during transit. This is then placed within a durable outer paper sack for protection. Bare root roses can also remain in their packaging for a short period if kept in a cool place before planting.

Roses are resilient plants by nature. While some movement during transit can occasionally cause minor stem damage, this does not usually affect the plant’s long-term health or performance, and fresh growth will develop once planted and established. That said, we appreciate that any visible damage can affect first impressions, particularly when the rose is intended as a gift.

Our customer support team always aims to reassure customers about plant health, but we’re sorry if our response felt dismissive of your concerns. If any rose fails to establish properly, it is covered by our 12-month guarantee and we are always happy to help further.

For customers purchasing gifts, we often recommend our potted roses, as they provide a more immediate visual impact while offering the same garden performance.

We value all feedback as it helps us improve our service and communication, and we’re sorry that your experience did not meet expectations on this occasion.

Rated 5 out of 5 stars

Great service

Great service , wonderful rose and perfectly packed

March 5, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your review, Jeremy! We're so glad you were pleased with the quality and packaging of your rose. We look forward to seeing it thrive this season!

Rated 5 out of 5 stars

Delivered incredibly fast

Delivered incredibly fast, and I’m very impressed with how carefully the potted rose was packaged. Everything arrived in perfect condition, and you can tell they put real thought into protecting the plant. Very happy with the whole experience.

March 7, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you so much for your kind words! We take great pride in our careful packaging to ensure your rose arrives in perfect condition. We hope to see it flourish this season and would love to see photos of it blooming on our social channels!

Rated 5 out of 5 stars

Very well packaged and good delivery…

Very well packaged and good delivery time. Ordered two bush roses and both arrived in excellent condition. Can't wait to see them flower. Many thanks.

March 6, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Pam! We're delighted that both your roses arrived in excellent condition. We hope to see them bloom beautifully this season and would love to see photos of them on our social channels!

Rated 5 out of 5 stars

Efficiency in all respects

March 2, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you, Sheila! We're so pleased to hear you had such an efficient experience with us. We look forward to seeing your rose thrive this season!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

March 7, 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you, Mrs T! We're so happy to have provided prompt delivery. We look forward to seeing your rose thrive this season!

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