Purchased three products for our horses, ( Horsehage ) however our three horses would not eat the product as it was incredibly course, company refuses to accept returns or give a refund for two of the... See more
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Excellent company! I have been ordering their dust extracted Norfolk Pastures hay for a few years now and my bunny rabbits LOVE it! I use it in their litter trays and beds, as well as using it for... See more
Very quick dispatch of my orderS of cat litter which I require every two months. Their packaging improved greatly last year, in a cardboard box which protects the bag perfectly from tearing or breaki... See more
Wonderful customer service after I mistakenly ordered some horse treats online. Refund applied immediately and then when the treats also turned up, the lovely Sam asked if I would donate them to a l... See more
Company details
Written by the company
PetsApply are an online supplier of pet food and accessories for a huge range of household and working animals. 🐶🐱🐭🐰🐦🐴🐟🐓🐑
Contact info
Old London Road, Copdock, United Kingdom
- support@petsapply.co.uk
- www.petsapply.co.uk
Hasn’t replied to negative reviews
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PARROT FOOD very good fast delivery great…
very good fast delivery great communication Quality parrot food.i recommend this company 100%
Dire Warning on animal feed.
Please! Anyone who buys animal feed products from this company read this and take extra care! We buy Molly Chaff from this company and several times the bags have arrived damaged with tape covering the rip, and the contents of the bags damp. My husband has been in hospital for six weeks with lung trouble. After a bronchoscopy he has been diagnosed with a rare mould infection. I kept a sample of the mouldy feed and passed it to the hospital who have identified the mould spores in my sample as the same spores found in his lungs. This is now a life time illness. We have now to decide upon getting legal advice with a view to taking Pets Apply to court. By the way the phone number on their home site has not been theirs for appx. 7 years. It belongs to a mobility company
I have used this company for over a…
I have used this company for over a year, I find the service excellent the delivery prompt and the seed of the highest quality,, I highly recommend them to anyone

Reply from PetsApply
Great delivery to a remote location
Ordered sunflower hearts, I live on an island in the far north west Highlands of Scotland. Delivery was fast and efficient and it is a quality product. Highly recommended.
I have found this company extremely…
I have found this company extremely helpful and always go the extra mile to help you and when I order anything it always comes early and on time I would recommend them every time they are absolutely brilliant and are so lovely
Great company; excellent customer service
Great company - requested a change to my order after placing it, and received a quick, helpful response and action. Excellent customer service, highly recommend and will be using again.
Ordered hay and straw but only received…
Ordered hay and straw but only received straw. Contacted them and they responded quickly and sorted it. Good products and good customer service. Will use again.
Excellent customer service
Excellent customer service, very helpful and fast delivery. Highly recommend!
Great customer service
Had a bit of confusion over delivery (my fault) and the customer service was excellent, with swift, helpful replies to my query. The items ordered arrived - earlier than expected
I ordered an item from this company for a charity's wishlist
The price was reasonable and delivery swift. I had cause to contact them regarding delivery and I was more than happy with their efficient response.
Great Company
Excellent customer service my questions were answered promptly and they were all too happy to assist with any further queries I may have in the future.
Would recommend this company definitely.
15mm boilies…
I recently purchased some 15mm boilies and a tub of popups. Excellent product and customer service, and delivery arrived quickly and well packaged.
Thank you.
Pets Apply is where I buy all my…
Pets Apply is where I buy all my organic chicken food from. They are extremely helpful. Costumer service if you would need them are very efficient.
The minor hick up I had was resolved in a minute.
I can recommend them 100%+
Very nice and helpful customer service…
Very nice and helpful customer service after an unfortunate issue with the courier. Couriers really are a hit and miss affair aren't they? But Sam from PetsApply was very attentive, helpful and a pleasure to deal with. Which is good because the birds like the seed that my parents get from them!
Sam was extremely helpful and helped…
Sam was extremely helpful and helped with some issues, excellent customer service, highly recommended

Reply from PetsApply
Excellent service.
Excellent service and a brilliant product, I recently purchased 20kg of wild bird seed for the second time and will definitely be purchasing again, I would recommend to anyone 😊. Very happy indeed.

Reply from PetsApply
Heat Logs.
Just had my first delivery from PetsApply. A most satisfactory EBay experience. The most amenable people, and mega fast delivery. Superbly packed. Say no more !. Very highly recommended, go to Folk.
I’ll be ordering again.
out standing service
i ordeder 3 items only 2 turn up contacted petsapply the item came next day no ones thought just got parted good service from dpd also outstanding service from petsapply the seeds are always clean and great quailty and alway come early
5 happy ferrets
Great company to deal with .quick delivery. I ordered ferret food it arrived the next day .five happy ferrets
Customer service is great with this…
Customer service is great with this company. I had a minor niggle with a product and it was sorted out no problem.
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