PetsApply Reviews 88

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Purchased three products for our horses, ( Horsehage ) however our three horses would not eat the product as it was incredibly course, company refuses to accept returns or give a refund for two of the... See more

Rated 5 out of 5 stars

Excellent company! I have been ordering their dust extracted Norfolk Pastures hay for a few years now and my bunny rabbits LOVE it! I use it in their litter trays and beds, as well as using it for... See more

Rated 5 out of 5 stars

Very quick dispatch of my orderS of cat litter which I require every two months. Their packaging improved greatly last year, in a cardboard box which protects the bag perfectly from tearing or breaki... See more

Rated 5 out of 5 stars

Wonderful customer service after I mistakenly ordered some horse treats online. Refund applied immediately and then when the treats also turned up, the lovely Sam asked if I would donate them to a l... See more

Company details

  1. Pet Store

Written by the company

PetsApply are an online supplier of pet food and accessories for a huge range of household and working animals. 🐶🐱🐭🐰🐦🐴🐟🐓🐑


Contact info

3.9

Great

TrustScore 4 out of 5

88 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dire Warning on animal feed.

Please! Anyone who buys animal feed products from this company read this and take extra care! We buy Molly Chaff from this company and several times the bags have arrived damaged with tape covering the rip, and the contents of the bags damp. My husband has been in hospital for six weeks with lung trouble. After a bronchoscopy he has been diagnosed with a rare mould infection. I kept a sample of the mouldy feed and passed it to the hospital who have identified the mould spores in my sample as the same spores found in his lungs. This is now a life time illness. We have now to decide upon getting legal advice with a view to taking Pets Apply to court. By the way the phone number on their home site has not been theirs for appx. 7 years. It belongs to a mobility company

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

I have used this company for over a…

I have used this company for over a year, I find the service excellent the delivery prompt and the seed of the highest quality,, I highly recommend them to anyone

June 28, 2021
Unprompted review
PetsApply logo

Reply from PetsApply

Thank you for your kind words Gary! We are so glad that you are happy with our products and service. We thank you for your continued custom.

Rated 5 out of 5 stars

Great customer service

Had a bit of confusion over delivery (my fault) and the customer service was excellent, with swift, helpful replies to my query. The items ordered arrived - earlier than expected

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great Company

Excellent customer service my questions were answered promptly and they were all too happy to assist with any further queries I may have in the future.
Would recommend this company definitely.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

15mm boilies…

I recently purchased some 15mm boilies and a tub of popups. Excellent product and customer service, and delivery arrived quickly and well packaged.
Thank you.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Pets Apply is where I buy all my…

Pets Apply is where I buy all my organic chicken food from. They are extremely helpful. Costumer service if you would need them are very efficient.
The minor hick up I had was resolved in a minute.
I can recommend them 100%+

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Very nice and helpful customer service…

Very nice and helpful customer service after an unfortunate issue with the courier. Couriers really are a hit and miss affair aren't they? But Sam from PetsApply was very attentive, helpful and a pleasure to deal with. Which is good because the birds like the seed that my parents get from them!

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

Sam was extremely helpful and helped…

Sam was extremely helpful and helped with some issues, excellent customer service, highly recommended

March 5, 2021
Unprompted review
PetsApply logo

Reply from PetsApply

Thank you so much Becky! It was a pleasure to help you and we hope to supply you again in the future.

Rated 5 out of 5 stars

Excellent service.

Excellent service and a brilliant product, I recently purchased 20kg of wild bird seed for the second time and will definitely be purchasing again, I would recommend to anyone 😊. Very happy indeed.

March 2, 2021
Unprompted review
PetsApply logo

Reply from PetsApply

We are so glad to hear that you're happy Debbie and thank you for your kind words and continued custom!

Rated 5 out of 5 stars

Heat Logs.

Just had my first delivery from PetsApply. A most satisfactory EBay experience. The most amenable people, and mega fast delivery. Superbly packed. Say no more !. Very highly recommended, go to Folk.
I’ll be ordering again.

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

out standing service

i ordeder 3 items only 2 turn up contacted petsapply the item came next day no ones thought just got parted good service from dpd also outstanding service from petsapply the seeds are always clean and great quailty and alway come early

February 18, 2021
Unprompted review

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