PhilipAlexander Estate Agents  Reviews 

93
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Do not waste your time with this company unless you find your dream house. They are painfully lazy, unprofessional and clueless. We had multiple viewings on multiple properties for purchase ove... See more

Rated 5 out of 5 stars

We had the pleasure of working with Thomas, initially, and then Sinead on behalf of Philip Alexander. Thomas helped promptly with the flat viewings whilst coming across as very friendly and without pu... See more

Rated 5 out of 5 stars

My wife and I are the landlords of a flat, and we asked Philip Alexander to be our letting agency. We had a wonderful experience about the high quality of their service, including finding the tenants,... See more

Rated 5 out of 5 stars

So happy with Philip Alexander Estate/Letting Agents in Hornsey North London. Their professionalism knows no bounds! All the team have been absolutely fantastic and we’ve been with them many years. Fr... See more

Company details

  1. Real Estate Agents
  2. Real Estate Rental Agency

Information provided by various external sources

PhilipAlexander is an independent estate agent situated on Hornsey High Street, offering a range of professional property services to the local residents of Hornsey, Crouch End & surrounding areas. Every year, hundreds of people in our local area entrust us at PhilipAlexander to find the right solution to their needs when buying, selling, letting or managing a property. We believe the reason so many people choose us to manage such an important aspect of their lives is our expert knowledge of the local area and our honest and open attitude to business. We appreciate that you have lots of choice when deciding which estate agent to use but we believe our approach at PhilipAlexander is different. One size does not fit all when it comes to property and we think that you would prefer having a down to earth friendly relationship with us as well as a service that is tailored to your specific needs.


Contact info

3.8

Great

TrustScore 4 out of 5

93 reviews

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3.8

All reviews

(93)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Proactive and genuine

Really grateful to have had Rob at Philip Alexander support my recent transaction through lockdown. With all the uncertainty, Rob was so proactive and genuinely helpful throughout - regularly communicating with me and following up with solicitors. I really highly recommend this Estate Agent, massive thank you.

October 9, 2020
Unprompted review
Rated 5 out of 5 stars

An Excellent Estate Agent!

Can certainly recommend PA as rental and sales agents. They first of all handled the rental of the property for a number of years after my daughter moved to the US and then this year its sale.

The sale process started in February but then ran into the Covid lockdown so took longer than everyone expected. During the lockdown and subsequent period I was able to maintain good and quick communications with Mari, Rob & Alex which was much appreciated as I live in Scotland and was travel restricted for most of the period.

September 19, 2020
Rated 5 out of 5 stars

Fantastic service

I would thoroughly recommend Rob from PhilipAlexander to sell your property! Rob had the very difficult task of selling my flat during lock down!

He was honest, knowledgeable and super efficient, all ending in a great sale!

Thanks Rob!!

August 29, 2020
Unprompted review
Rated 5 out of 5 stars

Very helpful and responsive

Rob from PhilipAlexander represented the property I bought. While it was a very smooth sale and I didn't have to interact much with Rob, he was extremely responsive and helpful when I did and helped make it that smooth. Much appreciated!

August 27, 2020
Unprompted review
Rated 1 out of 5 stars

Completely misled

We paid 3 months rent upfront for all necessary works to be carried out before we moved in to the property. we arrived to a property that was unclean, fully furnished (which we requested unfurnished) a dangerous garden with loose steps and in a very bad state.
Complete lack of communication on Philip Alexander’s behalf.
Avoid at all costs!!

July 25, 2020
Unprompted review
PhilipAlexander Estate Agents  logo

Reply from PhilipAlexander Estate Agents

Dear Shannon

Thanks for taking the time to leave a review. I take negative reviews very seriously, and have undertaken an investigation in order to provide an informed response.
Firstly, it’s very disappointing to read such a negative review, as director of PhilipAlexander I am sure you will understand my desire to respond accordingly.

Your heading ‘Completely mislead’ I conclude is misleading in itself (deliberately or not), unfair and not representative of the facts. My lettings team have dozens of emails negotiating your tenancy terms. I cannot find any case of PhilipAlexander misleading you or your partner in relation renting through my company. I accept the negotiations were quite protracted and that your offer wasn’t initially accepted, however there is nothing in these discussions to suggest you were misled.

‘Requested Unfurnished’ this is simply untrue. You were sent an email on 9th June 2020, confirming what items were to remain in the property: Conditions of Offer (furniture): keep bedframes, bedroom furniture, table and chairs.
With regards the ‘dangerous garden with loose steps and in a very bad state’. My manager Rob explained the situation with you prior to you agreeing the let … the response you sent to us via email on 27th May 2020 would indicate you were aware of the situation, proposed solutions and were happy to work with us on this matter.

I accept that the landlords declined your suggestions in favour of repairing the garden issues themselves, and they did do this. It was only when you moved into the property it transpired that one or two of the steps were still loose – your landlord thought this has been done, so did my team - and as you are aware they are mid-way through working with you and your Landlord to get the final aspect of this job completed.

‘Unclean’ PhilipAlexander arranged a cleaner at the request of your Landlady. Our preferred cleaning company have struggled since lock down has been lifted, they are operating on a vastly reduced team. The quality of the clean was not up to their normal standard – my team discovered this before you reported the issue on move in day, and the cleaner went back immediately to make good. These things happen, everyone is under pressure at the moment generally speaking our cleaners perform to a high standard.

My conclusion is that your comments in the review are not representative of the facts related to the discussions 'pre' tenancy or condition of the property when you moved in. It is disappointing that you have left a review like this as my team believe they have communicated well, and did everything they could to accommodate you moving into the property / dealt with any queries promptly on your move in. Nevertheless PhilipAlexander are committed to managing your tenancy successfully and I hope we can continue to work together in a friendly and professional manner.

Kind regards

Alex Clayton
Director

Rated 5 out of 5 stars

Professional & Miracle Workers

After using a variety of different agencies, I have had impeccable service from PhilipAlexander. I struggled to sell my flat in crouch end with other agencies for a while which was really frustrating. `PhilipAlexander used their local knowledge to sell my property within a month of listing! And I got the asking price which I thought was an impossible feat. They clearly know the local area better than their competitors, and this gave them an edge that helped me a lot. If you want to sell in crouch end don't even bother with other estate agents - Great service, professional staff and really attentive and caring. Thank you once again.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

I am very happy with PhilipAlexander

I am very happy with PhilipAlexander - they have been managing my property for several years now. They have always found amazing tenants when required. They have an excellent management team who have looked after my property and kept me updated regularly! Highly recommended! Thank you!

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service - would recommend in a heartbeat ... nothing too much trouble & made to always feel like a valued customer. Made the whole experience an absolute pleasure . It’s the little things that make a difference & Ashley & Rob were 1st class !!!

November 22, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding agency

Outstanding agency. Having used them for 5 years I cant fault them, they are efficient in every aspect of the job whether sales or lettings, The after sales is brilliant and the administration excellent too. They have continuity in their staff and in my experience they deliver professionalism across the board. They actually give Estate Agency a good name.

November 18, 2019
Unprompted review
Rated 5 out of 5 stars

Grand Service

Very pleased with the professional and prompt service I received from Rob in particular. Realistically there is always going to be some form of trouble shooting in this line of business and Rob was more than capable to find and action a solution to suit all.

Thanks,

Daniel

October 25, 2019
Unprompted review
Rated 5 out of 5 stars

We had the pleasure of working with Thomas and Sinead.

We had the pleasure of working with Thomas, initially, and then Sinead on behalf of Philip Alexander. Thomas helped promptly with the flat viewings whilst coming across as very friendly and without pushing us to make an offer. Once we made an offer we worked with Sinead who was of tremendous help with progressing to contract signature and supporting with the various logistical details of our move, e.g. parking arrangements. Her professionalism and responsiveness removed lots of stress from our minds.

September 9, 2019
Unprompted review
Rated 5 out of 5 stars

Happy Buyers

We have just completed a purchase, having found our new home through Philip Alexander. Rob and Phil were great to work with. They communicated updates regularly, supported our requirements from day one, and helped us move the purchase forward when we encountered small bumps in the road. The process was smooth, and well managed. Rob and Phil always knew how our purchase was progressing, and always had the answers we needed. We remain grateful for all their support, and we are pleased to recommend them to any prospective buyers, too.

September 4, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

I would highly recommend Philip Alexander. They were extremely proactive in selling my flat and managed to sell the flat quite quickly. They are quick to return call and emails. Andy and the whole team were extremely professional at all times. I would highly recommend the. You wont be disappointed.

September 3, 2019
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Phil and Rob…

I would highly recommend Phil and Rob and Tom as professional local agent and had a good experience selling my property. The team give a personal service and have understanding of what s involved to reach the goal so all parties are happy. Thank you for the good service.

September 2, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent agents

Excellent professional agents with a personal touch. Sold my property fast and always prompt with returning emails and phone calls,would highly recommend.

A huge thank you to Phil, Tom and Rob for all their support and assistance, you are a great team.

August 21, 2019
Unprompted review
Rated 5 out of 5 stars

very impressed!

Philip Alexander have helped with letting property for nearly eight years now and have always been brilliant! I’ve recently purchased a property from them and have been very impressed with their speed and professionalism. Thank you for your valued help team!

August 20, 2019
Unprompted review

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