Phone Giant Reviews 144

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Brilliant service and excellent price, I have used these for over 9yrs and never had a problem, they are a great phone shop and very friendly guys

Rated 5 out of 5 stars

I visited Phone Giant today 26/01/26 with the iPhone 15. First ever experience and as soon as I walked in, met Asif. Very talkative and friendly and just made me feel at home. This transaction was one... See more

Rated 1 out of 5 stars

Ordered a new phone from phone giant 11 days ago, 3 days before went on holiday, they'd promised 'Express delivery.' Have returned from holiday still no phone. Chased this up over last 11 days. Couple... See more

Rated 5 out of 5 stars

I can honestly say my family have used this shop for many years never let down always excellent customer service. Top quality legitimate phones this please will beat any price you've seen anywhere yet... See more

Company replied

Company details

  1. Cell Phone Store

Information provided by various external sources

30 minutes mobile phone & tablets repair service in Birmingham, specialist in iphone, iPad and Samsung phone repairs


Contact info

4.2

Great

TrustScore 4 out of 5

144 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Had a problem with my phone went to 5…

Had a problem with my phone went to 5 different phone shops in brum the best is phone giant the best customer service wicked price they treat me like a brother i feel at home i recommend use phone giant for any phone issues thanks lads

August 29, 2018
Unprompted review
Rated 5 out of 5 stars

Got Samsung Galaxy back cover replaced

My Samsung Galaxy s8 back cover was cracked I had it replaced from phone giant and it was replaced in a short time scale when received it back it was in brand new condition would highly recommend and friendly staff. Thanks

August 26, 2018
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, friendly and efficient service would use again

August 25, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , very fast screen repair under 20 minutes, definitely recommend.

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I gave my S7 for repair. Got it back the same day and had no problems with it
Will definitely come to phone giant again.

August 23, 2018
Unprompted review
Rated 1 out of 5 stars

took my tablet here a week ago just to…

took my tablet here a week ago just to have the charging part fixed the tablet was fully working. so i get the tablet and it was not charging at all. so i took it back left at shop for a week.pick it up today to be told the whole computer is broke. it wasnt broke before i gave it. the man is sheldon store is very rude and shouts at customers. he did not apologise or offer any replacement. also i have messages stating that it was charging when fixed and came on using an high amp charger. took the tablet to a conputer specialist today to ne told they have blown up the tablet uaing high amp charger. this company is a disgrave and i will be in contact with trading standards. AVOID

August 22, 2018
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy, very efficient. I will continue to use Phone-Giant in future.

August 22, 2018
Unprompted review

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