Phoneandpay Reviews 

Total scam . I paid for a parking and then I received the PCN . I appealed and they are saying we reduce it but by law you have to pay . There is strong connection between them and any other parking scam personally I'll try my best to gather all the information and give it to authorities till I see this app is removed from app store.

Giant SCAM. Paid for a full 24 hours at PARK GRAND HOTEL in Hounslow. Issued a PCN, even if I have evidence of payment going through. Targets customers. There needs to be a formal investigation on this company by law enforcement. DO NOT USE EVER.

I parked at the car park at Villas Brazil in Apsley and tried to pay using the information on the notice board to pay for my parking. I had to install the app on my phone and then made two attempts to pay for the parking, neither of which went through. I then tried to ring the number on the board, but that didn't go through either. About a week later i received a penalty notice for parking there. I have appealed as I have proof that I tried to pay via the app and also of my attempted phone call. My appeal was unsuccessful. I am still pursuing, but would warn anybody not to use this parki app

Minor error on app for 5 mins , company would not help at all and issued a parking charge off 100 pounds . Called explaining matter but they wouldn't help. Do not use , charlatans , rip off merchants .
To make matters worse there customer service rep "Maya" was unprofessional and rude and offered no help at all , just happy to regurge same old useless sentence . AVOID THIS COMPANY THEY ARE A SCAM !!!

Nightmare process - why do I have to “register” to pay for parking?!! I even had to make two payments - one to register my card, and another to actually pay. All in all I was fiddling about with the app for 5-10 mins. RingGo, for example, is so much easier to use and a much better app - literally takes me 10 seconds in comparison. Very frustrated!

1. This is as much aimed at Liverpool city council as this payment service. I feel it’s shameful for the council to engage a service like this, in an area where they are increasing the parking charges, which are already high. To insist people parking must download an app, register their details and pay a service charge on top of the parking. Liverpool council should hang their heads in shame.

2. It’s taken me 20 minutes to register and upload a card for payment… that’s almost 1.20 in parking plus service charge & vat = 1.50. No one should need my full name, email, password for paying parking. It’s not like they validated if I was the card or car owner so why would the other info matter. So I’ve just paid you to collect data on me.
If you want people to go digital so much have a contactless option. Lazy, tightarsed, money grabbing counsel and a money making payment service.

So convoluted! At least add the option to locate the parking location via a map. Took almost 10 minutes to park the car downloading apps and making phone calls! All very uncomfortable for a 1 hour parking session

This is pure scam. I parked, followed instructions to pay for the parking by providing debit card, car reg, location code and amount of time. I realised that they had not taken payment. I downloaded their app and when i checked it showed I have no parking session. I sent them an email explaining they had not taken payment and received response they had no record of me parking. Lo and behold my surprise when I received a £100 penalty charge reduced to £60 if I paid within 14 days. My appeal was rejected. reason no record of payment. I have appealed the decision to independent ombudsman.
I don't understand why such an obviously fraudulent company is allowed to operation. They are just scammers

horrid company, paid them for parking on a site for a football game, now ive had £100 fine, NEVER NEVER Use these cowboys, customer service is awful, wish I could give zero stars

Wish I could give zero stars. Went on their website to pay. Spent nearly 10 mins trying to find a way to register but could not find it, there is only a way to log in which is useless if using it for the first time. So then tried to pay by phone. Called the phone number on the sign. Recorded voice says: “You have selected to park vehicle TRANSCRIB”…what???!! No I didn’t…Not a good start but maybe it’s a bug…so I selected the option to change my vehicle details. They then ask you to provide your vehicle details by speaking your registration, colour and make, which I did. They then play your voice recording back and ask you to confirm. So I confirmed by pressing 1, there was a long pause and the recorded voice says “There was a problem with the information you provided. Please re-enter the long card number”. WHAT???!!!! I tried again and again and the same thing happened. It was the most infuriating experience I’ve ever had trying to pay for parking. Thankfully I had another parking option where I could pay by card at the machine so I just gave up. So glad I didn’t waste even more time downloading the app based on reviews here. I think I would have screamed!!! What a joke of a company to put people through this experience. How can councils persist with them???

Absolutely horrendous, spent more time driving to the location then I did trying to pay on there "quick and easy to use app"infuriating experience

Please local authorities! do not use this app. Probably the worst app ever made.
Never works half the time, when it does it’s often all blank even when you click to your account.
And 9 times out of 10 it will crash saying “ something went wrong “
And if you try to re set password when you click on the box to confirm your password in a iphone the keyboard pops up covering the box you’re typing in and you can move it up or down or past in it so it’s impossible to do it.
Terrible terrible app and been useless for years.

Dreadful service and quite probably a SCAM, unable to tap card for payment as the machine located in Holm, Norfolk ( location 4994) was not working properly.
Phoned number on signage and used the automated system which assured me that all details were correct and everything, including the payment was OK. Five minutes later I receive an SMS asking for car registration confirmation unable to reply to this as the response link did not work, 10 minutes later another SMS informing that the parking session was cancelled!!
The companies operating this system fall under the Parking on Private land umbrella, so it’s probably set up to enable fines being sent to the maximum number of unsuspecting car owners. RIP off Britain, Which and the police need to be made aware!

I would give it nil stars. I called logged my car and downloaded the app as I wasn’t registered. It took me 20 minutes to put all the information in again. They took two payments as they said that I had given the wrong information. Then when I tried to pay for parking it wouldn’t take the payment. I’ve emailed them but they are not interested. Voicemail is full, no wonder as loads of complaints, they don’t want to listen to. SCAM. Nearly missed a boat I was catching and tried several times to pay. I suppose you can’t pay then they can give you a fine. I have a disabled badge but I don’t think they would be bothered about that.

PLEASE PLEASE REPORT TO POLICE & WATCHDOG if they send you a fine! This is not a genuine company! The app will not allow you to pay it’s a TRAP! They are scammers who know their job very well! If enough of you report them a full investigation will be done! They cannot get rich by scamming others! The three 5 star comments are NOT genuine either! Let’s TRAP their fingers in the door and teach them a lesson report them to the police and watchdog!!

Absolute scam artists. Tried to pay with app and they took out the 0.01p twice so assumed payment went through. Tried to call but couldn't speak to anyone. Emailed them and got a reply a week later and then got a £60 fine through post. Absolute joke of a company avoid at all costs. If option for no stars that would be better as don't deserve any.

This app is useless. I'm registered with the app and have used it previously with no issues. This morning we took the kids to the Museum on William Brown Street and tried to pay on the app. The location is 7312 according to the parking meter. I tried to pay without success. the app has taken 'test' payments of 1 penny on 4 separate occasions but it refuses to allow me to pay the £3.60 to park for 90 minutes. After losing the will to live on the app I tried calling to pay over the phone. This failed too on every attempt.
My last resort was to re-register with a new account with a new card etc. I went through the entire process, registered the card, registered the car, Council took their penny, received a text to say that it was all registered etc but then they told me the payment was not authorised.
In one last ditched attempt to pay I called the number listed if you have issues registering etc; they're closed at the weekend.
This app needs sorting out as does the support mechanism around it.
I look forward to the parking fine coming through the post and the battle to get it rescinded as I have exhausted all options (short of leaving the cash on the bonnet for the sneaky parking wardens!)

Absolutely shocking app unable to pay as kept refusing as kept stating it was full even though I had parked, This site needs to be closed it’s rubbish

There was an error on the app which meant they took 2 payments from me of £9.30 for the same period. This was nearly a month ago. I have emailed them and called them 5 times to ask for a refund. Twice they have promised to call me back and haven’t. No sign of any refund. The worst service I have ever encountered. I know it’s only £9.30 but it’s still my money, not theirs.

I do not think this service is honest and is certainly not competent or convenient. I particularly opted out of text message extras but was charged them anyway.