Phoneandpay Reviews 

A few weeks ago, we tried to pay for parking in a Phone and Pay carpark close to where we were meeting friends for lunch. My husband and I tried calling the numbers shown several times but were not successful in paying. I then downloaded the app and tried to pay using this. I tried several times using a selection of different info and payment cards but each time it said that the information we had given was incorrect. After about 20 minutes we gave up and left the carpark to find somewhere else to park, annoyed that we were now late to meet our friends. As if that wasn't bad enough we have now received a penalty notice showing us arriving at the carpark and leaving again about 20 minutes later - WITHOUT PAYING! The name of the company is fraudulent - it's impossible to pay and park. We are now disputing the penalty notice and will never use this company's carparks again

Tried to register payment card today so I could pay to park and kept getting the error message "Something went wrong". There was nothing wrong with my details.
Fix it.

Rubbish, have received penalty notice from another source and when contacted Bemrose they say they pass these on ! I shouldn’t have had the penalty and have written to them with no reply. Should not be allowed to offer a service. This was at Polegate East Sussex . Rubbish don’t use them !!!

Full of errors - doesn’t work - rubbish

Completely useless company and the worst app I have ever used. Cannot log in and cannot reset password. They should not be able to run car parks. Have complained to Polegate council and have heard nothing back.

Just got to agree with everyone else due to app not working again & not able to get any help on phone , just a recorded message saying that I have entered the wrong details !! & that’s before I try to start putting any details in ??

Having used their service a number of times in the last few weeks, I then received two enforcement notices even though I had used the app and confirmed my parking. Their excuse...my card had been declined. Well it worked numerous times before and after the event and even confirmed my parking had been approved.

The app is glitchy and doesn't tell you if the payment declines. Make sure you take screen shots as evidence otherwise you may be mistakenly caught.

Awful experience and they just told me to deal with the enforcement company even though it's their fault.

I've reported them to the FCA and ICO so let's see where this goes.

Terrible!!!! Paid for parking. My fault I put the wrong registration number in on the app…… Got a parking fine £60 so I appealed sending all the relevant screen shots and receipts as proof I paid but unfortunately put the wrong ref number. A genuine mistake…. Anyway heard nothing for 4 weeks !!!! Now today I received a warning letter with a £100 fine saying if we wish to re-appeal!!!!!
I’ve still not had a response from my first original appeal when the fine was £60 Absolute rip off. So to prevent any further charges I will just have to pay the £100. There’s no numbers to talk to anyone no email.

Trying to pay right now. Taken an hour and still haven't paid! Would move the car but it was a train station car park so needed to get the train after trying for 20mins. Sent an email, a twitter and a message on website. How can they not have a phone line to speak to someone? Utterly ridiculous

Shocking company ! Received message to confirm parking, then 2 weeks later received pcn for not paying for parking! Disgraceful company, any other walk of life they wouldn’t be in business!

Horrendous. Especially for people who already have busy lives, this parking company take advantage of you with a totally complicated misleading system which ruins your ability of simply paying to park at your hotel.

And, I know you should not begin a sentence with 'and', but, and i know you should not continue a sentence after a comma with 'but', but, I have not even had a parking fine from this company. My review is based solely upon the basis that even after renewing my parking stay, I have no damn confirmation if my stay is renewed... because the trickery of the automated phone system has one up on me. The automated system hung up on me after I entered the time I wished to extend the stay until...

So obviously the next move is to get out of bed at the hotel, go down to the reception and to be 'that guy' who complains about the parking. Just like clockwork, the reception team can not help and they try to but their hands are tied. The only way to try to guarantee the parking has been paid, is to pay again at reception. Even though you may have already paid on the phone.

Also, the login details do not work for the phone and pay website, so no, you can not see in laymen's terms if or if not your car is okay, can you, you absolute piece of .... company.

I feel everybody's pain. This is simply using the service, imagine if I also received a fine... goodness.

I can only echo others' reviews. Woeful app, and extending your booking actually means just paying for another slot. Definitely enaure you get a receipt of some kind if you have the misfortune to have to use one of their car parks. Shame as there are so many much better alternatives but this seems to be driven by scamming as much extra revenue out of users as possible. Sad reflection of public sector procurement inadequacies IMHO!

Absolutely useless. App does not work , nor does the pay machine.

Dreadful. tried to re-register as it would not work then would not let me as I was already registered. useless

How this app went through development is a complete mystery. It is horrendous to set up and use and why do Clients still use their services? Just give up on this app please - there are plenty of alternatives that are a dream to use.

Jesus Christ’s I’ve never used such a bad pay by phone company app. Shambolic. Telephone number immediately says you’ve entered the incorrect card number, before even stating where, what car and for how long. An incredible disgrace.

Total sham & rip off merchants. Complicated & time consuming process to book, when you think you have paid you haven't and then the fine/PCN arrives!

Make it impossible to appeal a parking fine and this is while their payment system is down with technical issues so I went out of my way to call them to explain the issue, made payment over the phone and still ended up with a parking ticket. When you call for assistance phoneandpay will ask you to contact the council to dispute the claim, basically they fob you off onto the other party and do not provide any help or information. Local council and phoneand pay are basically conmen in disguise.

please please avoid parking with this company at all costs, the app is a joke and never works, you can't go on the website and when you call customer services they can't help either. This company should be embarrassed

Shame I couldn’t put ZERO stars. Received fine despite for paying full day parking after their 10min window to pay. Would help if phone lines answered and cash machine took cards but when you have to download the app to have any chance whatsoever then obviously it’s going to take more than 10mins. NEVER using again.