phs Compliance Reviews 

Had a genuinely awful experience with Direct365 and their supplier, PHS Compliance.

Attempted to arrange fire panel and emergency lighting servicing. For emergency lighting, we requested a simple one hour test to take place at our premises before opening.

PHS got back to us to arrange a 3 hour test and 1 hour test, denying a 1 hour test was requested and unhelpfully sent us back to Direct365, claiming we would need to arrange a new PO and they were unable to ammend on their end. I had to provide screenshots of Direct365 confirming they had only requested a 1 hour test, to which they responded "yes it will be a 1 hour test".

We then stressed on multiple occasions that the work had to be completed our opening hours at 10am, to which PHS claimed they understood and booked us in for a 9am visit.

On the day the person never arrived and no contact was made by PHS to explain why. After chasing them later in the day they claimed the engineer had called in sick, and we rearranged to the following Monday. On Monday they did show, but only several hours late after we had opened. The engineer did not know he was booked in for a 9am visit and frustratingly was still under the belief he would be conducting a 3 hour test.

For fire panel testing we were booked in a lot smoother by PHS, who called to arrange and did their research beforehand, contacting our shopping centre themselves and were aware any fire alarm tests would need to be conducted before 9am, so booked us in for an 8am appointment.

After getting in a member of staff two hours before we were due to open, they no showed again. I only received a phonecall at 2:45pm, a total of nearly 7 hours late for the scheduled appointment by a contractor who could not find our premises and was extremely unhelpful and could clearly not care over the phone.

We have cancelled all jobs now with PHS Compliance after 3 no-shows and poor communication. This entire exchange went on for over a month and in the end none of the work was completed and they failed to meet very simple requirements. Avoid this company at all costs.

riyadh was helpful and effective. he did a great job, definitely would recommend.

Great experience done way more than they needed to making sure the job was done, very very helpful big thank you to Wayne and Riyadh ❤️❤️

Riyadh did an outstanding job. Very happy 😊 keep it up

We have used PHS Compliance for a number of years and have found them to provide a very reliable service at a reasonable cost. The staff are polite and knowledgeable. The booking process is simple and engineer that arrives on-site to do the job, is very competent and efficient.

The electrician was very friendly professional and proactive offering solutions to the issues. All completed to the highest standard. The quote was also comparatively better than others. I would recommend.

Craig heneghan came to pac test alot of things at our barnardos store and did a fantastic job, very fast and efficient would definitely recommend.

I appreciated being able to write to Jayne knowing that she has helped me in the past and was very confident that she could resolve my compliance problems quickly and efficiently.

Riyadh and Wayne thank you so much for all your help today with the power supply. We really appreciate all your help

Hollie Summers has been incredibly supportive and professional throughout. Her prompt assistance in securing an earlier date with the engineer (Becky, planner) was greatly appreciated and made a real difference. Her proactive approach and willingness to help ensured everything progressed smoothly and efficiently.

Riyadh did a good job, we were delighted with his work
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ICraig was brilliant, even kept patience when I was delaying him! Very pleasant chap 👌

Job ref. 1312749

The service was excellent from start to finish. Hollie Sumner, was our point of contact and Hollie was great keeping us informed on all dates and times of their engineers visit's which is very important for us as we had other contractors in at the same time. Craig Heneghan and the other members of the PAT testing team were very professional and are a credit to your company going about their work with little fuss and keeping me informed of all progress made. I would recommend PHS Compliance from our experience they have been very professional,well mannered and courteous.

Craig Heneghan attended site and completed all tasks in a professional and courteous manner. Very pleased and a big thank you to Joanne Collier for sorting out the appointment for us.

Craig was brill. Quick but thorough. Patiently waited for clinic rooms to become available. An asset to your team.

Great work from engineer Riyadh. Keep it up

Hollie Sumner has been very helpful through out my enquiry she made the process easy and kept me informed at all times, your company need to look after staff as helpful as Hollie she is an asset to your firm

Craig Heneghan did a great job testing all of our appliances for our phs pat test! Efficient, professional, and timely - thank you Craig ⭐️⭐️⭐️⭐️⭐️

Gary visited our store today to do our PAT testing, brilliant service and very friendly, would definitely recommend