I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Craig arrived on time having kept me updated on his eta. He quickly identified both the source and cause of the leak from my sink. He rectified this quickly and efficiently, and kept me fully informed... See more
Company replied
Great comms, good advice, excellent workmanship from Vlad now on two occasions. Everyone I speak to at Pimlico is helpful and kind. And willing to do small jobs it’s hard to get others to do! V gratef... See more
Company replied
Simply fantastic. An electrician (Mark) & a carpenter (Lee) attended to disconnect an old broken built in double oven & replace it with a new one. They worked quickly & efficiently, their skill & exp... See more
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Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pimlico Plumbers
Hi Henrietta,
Thank you for your kind feedback. We are glad to hear that you found our service quick, communicative, professional, and efficient.
We appreciate you taking the time to share your experience, and your comments will be passed on to the team.
Kind regards,
Pimlico Plumbers
From start to finish a really easy and…
From start to finish a really easy and efficient experience. Eddy was an excellent Electrician and solved both the problems I had. I would hesitate to recommend.
May 27, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jen,
Thank you for your kind feedback. We are happy to hear that you had an easy and efficient experience from start to finish, and that Eddy was able to resolve both issues for you.
We will be sure to pass your comments on to Eddy and the wider team, as it’s always great to hear when our engineers are delivering the standard of service we aim for.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Quick response (less than 24 hr from my…
Quick response (less than 24 hr from my call) at a time of peak demand, the engineer arrived early in the appointment window (saving me a potentially long wait) and he did an excellent job with an air con system that is complex and temperamental.
May 27, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Paul,
Thank you for your kind feedback. We are happy to hear that you were pleased with our quick response time, particularly during a busy period, and that the engineer arrived early within the appointment window.
It’s great to know the work on your air conditioning system was carried out to a high standard, especially given its complexity. We will be sure to pass your comments on to the team.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
First time customer - routine electrical
My experience with Pimlico as a first time customer. Timings are approximate!
12:55 filled in a very straightforward website form for a routine job remaking electrical connections in my loft.
13:05 Pimlico call me back
13:10 Price quoted (reasonable and significantly cheaper than one from another electrician) appointment booked in and payment taken over the phone.
Andrew calls to let me know he’s on the way.
15:40 He arrives. Has everything he needs with him and gets the job done professionally and without fuss.
As someone who used to do the same job I’m a critical reviewer. I was very impressed with Pimlico from start to finish and would use them again without hesitation.
May 26, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Peter,
Thank you for your detailed and kind feedback. We are delighted to hear about your positive experience as a first-time customer and that the process from booking through to completion was smooth and efficient.
It’s great to know that Andrew arrived fully prepared and carried out the work professionally and without fuss. We will be sure to pass your comments on to him and the wider team.
We appreciate you taking the time to share your experience, especially given your professional background, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Very good service
Very good service. Arrived on time and had a good knowledge of the job needed.
May 27, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi John,
Thank you for your kind feedback. We are pleased to hear that you were happy with the service provided, and that our engineer arrived on time and demonstrated good knowledge of the work required.
We appreciate you taking the time to share your experience, and your comments will be shared with the team.
Kind regards,
Pimlico Plumbers
Great communication & professional…
Great communication & professional service
May 27, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Barry,
Thank you for your kind feedback. We are pleased to hear that you were happy with our communication and the professional service provided.
We appreciate you taking the time to share your experience, and your comments will be shared with the team.
Kind regards,
Pimlico Plumbers
I was trying to cancel an appointment…
I was trying to cancel an appointment of an Engineer two days in advance, the company refused to refund me.
BE CAREFUL
May 26, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Hezi,
Thank you for taking the time to share your feedback. We are sorry to read about the concerns you have raised regarding your experience.
Unfortunately, we have been unable to locate any job details within our system using the username provided for this review. We would very much like the opportunity to investigate this matter fully and review the points you have raised so that we can come back to you with an update.
Please contact our Customer Services team directly with your job reference number and contact details so that we can look into this as a priority.
Kind regards,
Pimlico Plumbers
Fantastic response time and Service
May 26, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Natasha,
Thank you for your kind feedback. We are happy to hear that you were pleased with our response time and the service provided.
We appreciate you taking the time to share your experience and your support means a great deal to the team.
Kind regards,
Pimlico Plumbers
Woken at 3am to the sound of running…
Woken at 3am to the sound of running water , phoned Pimlico Plumbers at 4 am to book an appointment . They phoned back at 7.30 to say someone would be there between 08.00- 14.00 hrs arrived at 8 problem sorted by 10.00. Great service , polite and helpful plumber who did a thorough job.
May 26, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Margaret,
Thank you for your kind feedback. We are pleased to hear that, despite the early disruption, our team were able to respond quickly and resolve the issue for you that morning.
It’s great to know the plumber was polite, helpful, and carried out a thorough job, and we will be sure to pass your comments on to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Slow response to urgent request
Ben the electrician was great, communicative etc. But here I am 2 weeks later and I still haven't received my electrical safety certificate after being told it would take a couple of days. 2 phone calls during that time when I was told the certificate would be expedited but still nothing.
May 12, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sam,
Thank you for your feedback. We are pleased to hear that Ben provided a great service and communicated well during the visit.
However, we are sorry to hear about the delay in receiving your electrical safety certificate and appreciate how frustrating this must be. Unfortunately, we have been unable to locate the job details using the information provided in your review, which means we are currently unable to investigate this further.
We would appreciate the opportunity to look into this properly and resolve the matter for you. Please contact our Customer Services team directly with your job reference details so we can prioritise this and provide an update as soon as possible.
Kind regards,
Pimlico Plumbers
Reconnecting Electricity Supply.
Soon after the electrician arrived, I was confident that my electricity supply would be reconnected on the correct footing. Electrician was friendly, confident and methodical, Didn't waste one second.
May 24, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Paul,
Thank you for your kind feedback. We are pleased to hear that you were confident in the service provided and that our electrician was friendly, methodical, and efficient throughout the visit.
We really appreciate you taking the time to share your experience, and we will ensure your comments are passed on to the engineer involved.
Kind regards,
Pimlico Plumbers
Needed 2 new ceiling lights installed
Needed 2 new ceiling lights installed, the first being in a stairwell and not easy to access, the 2nd in the living room and Rory did a great job on both. And we had a great chat too, a great guy and wishing him all the best
May 18, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Patrick,
Thank you for your kind feedback. We are glad to hear that you were happy with the installation of your ceiling lights and that Rory did a great job, even with the more challenging stairwell access.
We will be sure to pass your comments on to Rory, as it’s always great for the team to hear when their work and professionalism are appreciated.
We really appreciate you taking the time to share your experience and wish you all the best.
Kind regards,
Pimlico Plumbers
Lone females BEWARE
Lone females BEWARE! The bathroom is worse after he had spent a day there - before he came I had a damaged shower back board and by the time he left he had upscaled a simple job to the point where both the bath and the shower were out of action: he knew my urgency and deadlines for a new tenant . He changed my roll top bath chrome plugs and chain without asking me for a new modern look that I wouldn’t have bought myself, broke my shower handle, bought the wrong waste trap for my roll top (he spent all day in the bathroom but didn’t realise until just before he’d finished that the bath was too low and needed a specialist piece of kit that I could order next day delivery and he’d come back to fit it - at a price obvs). The whole experience has left a bitter taste in my mouth. One of being taken for granted, a plumber that was more like a salesman on the make for the next job and how much he could make from the job.
I DO NOT recommend single females use them and shame shame on you PP for actively supporting this behaviour. This whole thing has been a farce and cost me a fortune over the bank holiday weekend to fix his mistake.
May 21, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Alison,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the distress this has clearly caused you. We understand how important it is to feel confident and comfortable when inviting a tradesperson into your home, and we take concerns of this nature extremely seriously.
Having reviewed the job notes, the initial attendance identified significant underlying issues within the bathroom, including failed fixings, leaks within the system, and defects in the existing installation. As a result, further works were recommended to properly resolve these issues, including removing and replacing compromised pipework, addressing leaks within the wall, and reinstating affected bathroom areas to ensure a long-term and safe repair.
During the second visit, our engineer carried out a number of remedial works, including replacing defective pipework, addressing leaks, installing new fittings, and testing the system to ensure it was watertight. At the time of completion, no active leaks were identified. Certain additional elements, such as tiling and finishing works, were discussed as separate works due to the scale and specialist nature of the repairs required.
We are, however, very sorry to hear that you feel dissatisfied with the outcome and that there were aspects of the experience that caused you concern. This is not the standard of service we expect from our engineers, and we take your comments very seriously. We also want to reassure you that we do not condone any behaviour that leaves customers feeling uncomfortable or unsupported in their own home.
We would welcome the opportunity to review this matter further and address your concerns directly. Please contact our Customer Services team so we can investigate fully and ensure your experience is properly looked into.
Kind regards,
Pimlico Plumbers
Great customer service
Great customer service, friendly and efficient, big thank you
May 21, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Christopher,
Thank you for your wonderful feedback. We are happy to hear that you received great customer service and found our team friendly and efficient. Your kind words will be shared with the team, and we truly appreciate you taking the time to leave a review.
Kind regards,
Pimlico Plumbers
Excellent efficient service.
May 20, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jamal,
Thank you for your kind feedback. We are happy to hear that you found our service to be excellent and efficient. Providing a high standard of service is very important to us, and we appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Expensive but worth it.
May 22, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Howard,
Thank you for your feedback. We appreciate your comments and are pleased to hear that you felt the service provided was worth it. We always strive to deliver a high standard of workmanship and customer service, and your support means a great deal to us.
Kind regards,
Pimlico Plumbers
Disingenuous, dishonest and totally inadequate
I would give zero stars if possible because my appliance still is not fixed. I do have to say that the call handlers are very friendly and try to be helpful but their charging policy is not fit for purpose. However as a single teacher who cannot take time off to wait for an engineer I previously found them convenient and flexible for central heating issues. However I booked ( an expensive) visit with a washing machine engineer because my machine was leaking. He made a cursory inspection, did not listen to any of my concerns and said bar tightening the seal for the pump found nothing wrong. My washing machine is still leaking and I have only been able to do very small short washes to minimise the escape of water. When I called Pimlico today the plumber responded that it must be another issue that had occurred since his visit as he found nothing wrong. Pimlico said the only service they could offer me was an assessment of the work done ( which evidently was non existent) and if they felt their work was satisfactory and that the leaking was a ‘new issue’ they would have to charge me for another visit. This is the second time in a year where Pimlico have asked me to pay an additional charge because the issue was not fixed on the first visit. Their guarantee of work done is not fit for purpose and one wonders whether first visits are encourage to be cursory so that new charges can be added. I obviously told Pimlico that I was not prepared to take the risk of another charge, bearing in mind that the engineer was so unsatisfactory. I have asked another company to come and look but quite frankly I am at the point where it might just be easier to order a new washing machine ( despite the current one being less than 4 years old and an expensive brand). I am totally disgusted with Pimlico Plumbers and their disingenuous engineers.
May 22, 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
We are very sorry to read about your experience and appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been, particularly given the inconvenience caused and your concerns regarding the service provided.
Unfortunately, we have been unable to locate the details of this job using the username provided on the review. We have also requested further information through Trustpilot but, to date, have not received a response.
We would appreciate the opportunity to investigate this matter fully, address your concerns as a priority, and work towards a resolution. Please contact our Customer Services team directly with your job reference number and contact details so that we can review this urgently for you.
Kind regards,
Pimlico Plumbers
Quick response and helped with sorting…
Quick response and helped with sorting the blockage
May 22, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Charles,
Thank you for your feedback.
We’re pleased to hear you were happy with the quick response and that we were able to help resolve the blockage efficiently.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Great skilled work application
Great skilled work application, along with a friendly face and demeanour
May 19, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Seiriol,
Thank you for your lovely feedback.
We’re happy to hear you were pleased with the skilled workmanship provided, along with the friendly and professional service received. We will be sure to pass your comments on to the team
We really appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Fast & Efficient
May 20, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Steve,
Thank you for taking the time to share your positive experience and the 5-star review
Kind regards,
Pimlico Plumbers
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