Pixum UK Reviews 

241
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... See more

Rated 5 out of 5 stars

i've tested many online photo printing services and by far these guys are the best. the service is ridiculously fast as well regardless of quantity of prints. i can definitely assure of their... See more

Rated 5 out of 5 stars

I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... See more

Rated 5 out of 5 stars

i worked for 12 months on a photographic nature diary which pixum printed for me. the photobook software worked well and uploading over 400 images without a hitch. the finished product was an impressi... See more

Company details

  1. Photo Printing Service

Written by the company

Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!


Contact info

3.1

Average

TrustScore 3 out of 5

241 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.1

All reviews

(241)

17 reviews in the last 12 months

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Rated 4 out of 5 stars

Advent calander

The advent calendar was everything I expected
Although some of the photo are not lined up my partner loves it
I would definitely used pixum uk again for other things

December 7, 2017
Unprompted review
Rated 5 out of 5 stars

Loved the case with the photo

Loved the case with the photo, but it broke when putting it on frame, so poor quality, therefore poor value.

Since writing this review, pixum have given me a full refund, without being asked.
Am very impressed & will definitely use pixum again.
Thank you..

December 5, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Wendy,

I'm really sorry that the phone case broke! As we guarantee you 100% satisfaction with your product at Pixum, I have refunded you the order. I have also contacted you through your order e-mail address with all necessary information. In cases like these, feel free to contact us at customer service. We'll always do our best to solve your issues.

Kind regards,

Pixum UK

Rated 5 out of 5 stars

Spectacular Photo Book!

I was so pleased with the photos from our recent trip to Venice that I decided to make a Photo Book using Pixum. The results are absolutely spectacular and the service I received was as speedy and efficient as usual. Thank you so much!

November 30, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Phil,

happy to hear, that you were satisfied with our products and service. We hope to see you back soon!

Kind regards,

Pixum UK

Rated 5 out of 5 stars

Very Good Service and Products

I used Pixum a few times now and was always happy with their services. On one occasion there was a tiny problem with the product and Pixum sorted it out beautifully and quickly. I'll be definitely using their services again. And special offers are always a bonus.
Highly recommended.

November 28, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Moj1PixumMC,

happy to hear, that you were satisfied with our products and service. We hope to see you back soon!

Kind regards,

Pixum UK

Rated 4 out of 5 stars

Very easy and intuitive to put together …

Very easy and intuitive to put together a lovely quality book. My only gripe was that it crashed a few times whilst compiling but fortunately autosaved so not a great inconvenience. Would have given it 5 stars had it not been for this issue.

November 26, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Martin,

happy to hear, that you liked our photo books. I have forwarded the issue concerning the crashes.

Kind regards,

Pixum UK

Rated 5 out of 5 stars

Top quality photo books that last!

As a keen photographer and a perfectionist I compile a family year book every year using Pixum. I have around 13 books now and each one is of excellent quality.

The older books have not lost any image quality at all, and all books are as good as the day they were printed.

I spend around £60 each year which I feel is worth it as I have a book of memories at hand instead of digital images scattered all over hard drives.

I am hard to please when it comes to photo books. I am very pleased with Pixum and highly recommended them.

November 18, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Richard,

happy to hear, that you liked our products. Quality is our main focus! The 13 photo books sure look amazing on your bookshelf :)

Kind regards,

Pixum UK

Rated 4 out of 5 stars

4 stars instead of 5 (language's choice impossible !)

4 stars instead of 5 not because of quality patterns but only because order products in different languages is impossible connecting with "pixum.com" and it's necessary to connect with each national subsidiary what gives a lot of unuseful work, repeating the same picture's downloads, product's choice, presentation, etc. ... why not a easy website with a multilingual choice for the specific products containig n a langauge such as calendars !

November 15, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Alexander,

happy to hear, that you liked our products. Quality is our main focus! I have forwarded your issue with the languages to have somebody have a look at it.

Kind regards,

Pixum UK

Rated 2 out of 5 stars

Great items / poor infrastructure

The items I received I would honestly rate a minimum of 5 stars. Very well made, excellent quality and arrived very quick. However I was purchasing a gift as a surprise present for my girlfriend and I wanted to contact Pixum to make sure there would be no way she could find out what this was if she took the post. This is where the stars drop... there is no contact telephone number for the company, the only was of contact is by a contact form with limited information sent via an email. So I sent the email but did not receive a reply until AFTER I received my item around a week later. The response I got was a friendly response stating it would not declare the contents inside, however when she received the post it was clearly labelled “photo book from pixum.” As mentioned above great items but I think the company needs to have a much better contact system and they type of products they sell must have a big gift sales backing so the labelling on the posting is very disappointing

November 10, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Scott,

I'm really sorry for the issue concerning our customer service. I have forwarded this and we'll have a look into what went wrong here. We're always trying to improve our service. Still, I'm happy to hear, that you loved our products. Quality is extremely important to us. We hope to see you back soon!


Kind regards,

Pixum UK

Rated 1 out of 5 stars

Avoid!

Ordered a wall print, it arrived and was heavily pixelated. Have contacted the company three times regarding refund and had no response. Total rip-off.

October 20, 2017
Unprompted review
Rated 5 out of 5 stars

I have just received my fourteenth book …

I have just received my fourteenth book from Pixum, each one has been well produced, every photo I’ve added has been reproduced acutely, the quality of the books is second to none, I recommend Pixum to everyone who asks about where I get my photo books.

October 18, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Sid,

It's great to hear feedback like that! 14 photo books make for a lot of great memories :)

Have a lovely day,

Pixum UK

Rated 5 out of 5 stars

No issues, easy to order. Would order again!

No issues, print came out well! Would use again :-)

October 3, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Brendan,

thank you very much for your feedback.

We're so happy that you're satisfied with our products and service and hope to see you back soon!

Have a lovely day,

Pixum UK

Rated 1 out of 5 stars

Postage is too expensive compared with …

Postage is too expensive compared with other similar companies. Cost of postage is not clear at the start of the order process.

September 15, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hello Jeannette,

we're sorry to hear, that you couldn't find our price list. We don't communicate the postage for every product separately, but rather in your basket. This way you will know exactly what the postage will be for your whole order and not for every single product. For further information, please see our separate price lists, which you will also find at the bottom of our page:

https://www.pixum.co.uk/pricelist
https://www.pixum.co.uk/photo-book/pricelist

Kind regards,

Pixum UK

Rated 5 out of 5 stars

Poster Prints

Had some poster prints done and was pleasantly surprised by the quality. Nice.

September 12, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Stevie,

thank you very much for your feedback.

We're happy to hear, that you loved your photo posters as much as we do.

Have a lovely day,

Pixum UK

Rated 5 out of 5 stars

great products.

Yes, they are a bit more expensive than other companies. But, having tried others, I think it's worth it.

September 10, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Anna,

thank you very much for your feedback.

We're so happy that you're satisfied with our products and service and hope to see you back soon!

Have a lovely day,

Pixum UK

Rated 5 out of 5 stars

very happy

acrylic prints look awesome. very happy

September 8, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi David,

thank you very much for your feedback!

Enjoy your acrylic prints.

Kind regards,

Pixum UK

Rated 4 out of 5 stars

Very easy site to navigate

Very easy site to navigate. Did not take long to order my prints.

September 6, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hi Sheila,

thank you very much for your feedback!

We're really happy, that you liked our site & look forward to seeing more of you.

Kind regards,

Pixum UK

Rated 5 out of 5 stars

Very satisfied customer

I've used Pixum for many years,and now have a collection of photo books,they have all been exactly what I wanted, the quality is the best, I find their method and programme is easy to use, after my next trip I shall use their facilities again

September 3, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hello Wilmont,

thank you for your review!

Customers like you are the reason why we always try to improve our Pixum Photo Books to give you best results every single time.

Kind regards,

Pixum UK

Rated 4 out of 5 stars

Beautiful photos and good size

September 3, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Hello ET,

thank you for your review!

We're really happy, that you liked your photos & look forward to seeing more of you.

Have a great day,

Pixum UK

Rated 5 out of 5 stars

Great prints and great customer …

Great prints and great customer service. Tip top!

August 22, 2017
Unprompted review
Pixum UK logo

Reply from Pixum UK

Dear Neil,

thank you for your review!
We're happy to hear, that you were satisfied with your order.

Have a great day,

Pixum UK

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