Pixum UK Reviews 

Pixum is a very slow service, It has been over a week and my passport photos still haven't arrived, they keep it vague by saying "a few days" but I would expect better. I have had to get other photos printed in the meantime. Wouldn't recommend this service.

They advertise an offer "PIXUM-UK-50" then you can't redeem it when trying to check out - FRUSTRATING AND ANNOYING - NOT A WAY TO GET NEW BUSINESS!!!

The worst website I've ever come across.
Spent ages sorting my order only to find when you click the place order button nothing happens.
Complete and utter waste of time.

A great experience! I ordered a bunch of photo prints with my phone, and Pixum didn't cut off any parts of the prints. I was so satisfied with the prints, that I ordered one of the photos in large as a canvas. It's BEAUTIFUL!

I received 120+ photos but unfortunately not the ones I ordered they're of someone's children's communion or wedding party.Obviously I don't want them,I've been charged £32 37 !!!!.I ordered the photos as a surprise gift for a friend who is returning to Australia on Monday,now it's too late.Please rectify,I would accept a voucher covering my cost,that I could use for more photos at a later date

I've bought several Photobooks from Pixum and always found them really good. The software is straightforward to use but like many things it needs to be explored thoroughly to get the best out of it. There's loads of options available for creating different styles & content for many applications. It's easy to save and return to your book as often as necessary & once an order is placed the book materials & packaging supplied are excellent. Delivery is also very quick so all in all I can highly recommend Pixum.

So i think this app was overall great. Good prints recieved. Easy to use.
The packing was lovely! Well packaged excellent quality envelope! Love it.
Thanks

The most flexible photo book application, allows me to be extremely creative - love it!

My photo books just arrived and I am very delighted with the quality. Thank you Pixum, will order my next photo book with you!

I am really unhappy with the provided service, my package has not been delivered. It seems it was lost somewhere, company cannot provide information about the package. It is super hard to reach the customer service.

I had problems uploading 4 photo books, right before a 30% off deal finished at the end of March. I contacting customer services as 30% off the full cost of £600 I was pending was not insignificant! Customer Services responded within 24 hours of each of my (many) emails and kindly applied the 30% of each of the books as I ordered them, having paid the full price initially. I was delighted! The refunded discounts were paid within 7 days back onto my credit card. The books arrived within the 2-4 days they said they would, and met all my expectations!

I last used Pixum in 2014, so I must say I was surprised on coming onto Trust Pilot to see the poor experiences and reviews through 2015. All I can say is I think the must have improved, as my experience was excellent.

I ordered picture through the app and was unhappy with the varying sizes that arrived (I had ordered 6" x 4" but they didn't arrive like this)

After some disagreement with the customer service department they accepted that I had know way of knowing that they don't print to the size that you ask and rather to the size of the image you send (a bit weird because all the other photo companies I've used don't do this)

In the end, I got a full refund but it is taking some time the process.

This has been an awful experience. NO replies when I email and no puzzle for Christmas. I ordered two others on the same day and have had them for more than a week.

I have been a satisfied pixum custumor for many years, having created a dozen or so different photo books over the past years. But this time everything went wrong: first I had issues uploading my images. That should have given me a clue. Then I could not upload the book I created and on which I spent probably 100 hours. Pixum's technical team was incompetent and only an it-knowledgable friend was finally able to cut through pixum's technical mess and figure out what was wrong with their program. When finally, after 4 weeks of back and forth, the book was uploaded and I paid my 700 pounds ... the books never arrived ! I am now waiting for a further 4 weeks. The books were to be received within 4 days and did in the past, but not this time. I sent several requests to pixum to check and immediately receive computer generated responses that somebody will get to me that day, at the latest within 48 hours. What a joke ! As stated, that is all now going on for another 4 weeks and nobody cares. There is no response. I am done with pixum and some of the lousiest customer service and worst technical team i ever encountered on-line.

very poor image quality

i had ordered an acrylic print which was quite expensive. once the frame was received the image was blured. very poor quality. i printed the same image in a canvas and appeared very good.

I have had difficulties in the past with calendars (Vista on PC), you must log in to enure you don't lose your work. I couldn't get the software to work on the website and found that the best method is to download the photo-book software and do it on your PC. The products aren't cheap but are very good quality, although a couple of photo books had the images printed at a slight angle in the past. It's worth waiting for offers, which appear regularly, to reduce the cost. A friend now uses Lidl, which he thinks is very similar quality but much cheaper.

WOW! I didn't expect a refund from an offer i'd missed. I'll certainly continue to use their services for future printing.

All correspondance was answered by a human not an automated response. This made dealing with a technical issue easy to resolve.

We all make mistakes and I made a mistake by sending an unedited print to Pixum for printing. The two photos I had on my desktop were similar and it was my fault that I clicked on the unedited one for sending. I noticed it immediately after I sent it and quickly emailed them to tell them of my mistake. I got an email back the next day to say once you send the order it cannot be cancelled. I would imagine local trading standards would have something to say about that. Fortunately, it was only 22 pence but it could have been a more expensive canvas etc. Therefore beware, make 100% sure you send the correct images or you will still be charged. Apart from that the quality of the product is very good

WOWWWW WOWW WOWW, I am extremely happy with this wonderful and excellent reputable organisation. they are so wonderful and extremely reliable. i so love them and there excellent customer service. Pixum is about making customer hapyy and putting smiles on their faces with their great excellent customer service, value for money and excellent services. This company has made me and my family happy and i would recommend them over and over and over and over and over...........................Again. I really love PIXUM. its simply the very best for service, Job, excellent result and lots more.. Petronise PIXUm today, relax and await a result that will immediately bring a smile on your face. PIXUM you are the best. Thank you so much. you are a GENUIS and i love PIXUM so much.

Ordered the prints on Saturday and they were delivered on Tuesday. Couldn't have been done any quicker. They were good quality and at a very reasonable price that was much cheaper than if I'd had them printed in town.