I've ordered so many fotoalbums from Pixum! They all look amazing. Never had any issues, they always arrive on time (or earlier), the quality is amazing and they are really easy to make. This time I h... See more
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Did a calendar- easy to use the app! Then I made the mistake of sending it to the wrong address - this was fixed in no time. Courteous quick response from customer service. I will use Pixum again - de... See more
Very easy to use website. I used the automatic option for the picture book, photos were mostly organized well. I only made a few adjustments. Could be better if the quality of my personal photos were... See more
Sometimes you forget how much more valuable pictures are when it’s printed instead of having it on a screen… this was my first time ordering and the prices are reasonable and shipping was fast I’m... See more
Company details
Written by the company
Pixum ist einer der führenden Online-Fotoservices in Deutschland und Europa. Neben dem besten Kundenservice und einem einfachen, inspirierenden Einkaufserlebnis, begeistert Pixum seine Kunden mit hochwertigen Markenprodukten wie dem Pixum Fotobuch, dem Pixum Wandbild oder dem Pixum Fotokalender. So hilft der Online-Fotoservice allen Kunden, ihre schönsten Foto-Momente zu bewahren, zu teilen und zu genießen. Pixum Kunden können ihre hochwertigen Fotoprodukte zu jeder Zeit und an jedem Ort gestalten und bestellen - mobil über die Pixum App, auf der Pixum Website oder über die kostenlose Pixum Fotowelt Software. Sowohl die Pixum Produktqualität als auch der Pixum Kundenservice wurden bereits vielfach ausgezeichnet, u.a. vom TÜV Rheinland. Das im Jahr 2000 gegründete Unternehmen hat seinen Firmensitz in modernen und innovativen Räumlichkeiten in Köln und beschäftigt über 160 Mitarbeiter.
Contact info
Industriestr. 161 , 50999, Köln, Germany
- +49 (0) 2236 - 32 99 696
- service@pixum.com
- www.pixum.de
4.7
Excellent
49K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very happily surprised with the…
I was very happily surprised with the quality of the print. The colors and focus were excellent! The paper of the print is a high quality product. I will be a return customer for sure!
January 25, 2024
Unprompted review
Quality product, caring customer service
I asked whether a delivery could be delayed until after I returned from holiday. They explained that this was not possible and instead expedited the delivery so that arrived before I went away. The poster was absolutely perfect! Excellent service.
December 21, 2023
Unprompted review
Really fast and great service
Really fast and great service! Ordered an XL Fotobook on the evening of 12th. It arrived on the morning of 14th. Great quality, great printing.
December 14, 2023
Unprompted review
Don’t meet committed delivery dates
They don’t meet committed delivery dates. Don’t trust in the delivery dates that are shown in the shopping cart.
November 24, 2023
Unprompted review
Reply from Pixum DE/AT/CH
Dear customer, thank you very much for your honest review. We are very sorry to read that your order arrived too late. We would like to offer you a solution and compensation. Therefore, we would like to ask you to contact our customer service directly. You can reach our customer service under the following contact details
Phone: 02236 32 99 696
Email: service@pixum.com
Whatsapp and live chat: +49 2236 32 99 696
Please let us know your order number so that we can process your request immediately.
We regret the inconvenience and thank you for your understanding.
With kind regards,
Your Pixum Team
Superb quality
Superb quality , and excellent support (beyond expectations) , software very easy to use (a good improvement would be to hide images already in use )
November 30, 2023
Unprompted review
Very easy to use website
Very easy to use website. I used the automatic option for the picture book, photos were mostly organized well. I only made a few adjustments. Could be better if the quality of my personal photos were better, nonetheless looks great.
November 29, 2023
Unprompted review
Everything arrived as expected and in…
Everything arrived as expected and in time.
Customer support was very effective is solving a glitch in the message for tracking the parcel.
November 23, 2023
Unprompted review
Not as expected
Not as expected, some photos cropped and fitted corrected as shown in app.
August 30, 2023
Unprompted review
Reply from Pixum DE/AT/CH
Dear Customer, thank you very much for your feedback. Our apologies for our late reply and the inconviniences this may have caused. Could you please be so kind and contact our customer service. I am convinced that we can offer you a quick and uncomplicated solution.
Phone: +49 2236 32 99 696
Email: service@pixum.com
WhatsApp and Livechat: +49 2236 32 99 696
We apologise for the inconvenience and hope to hear from you soon.
Yours sincerely,
Your Pixum Team
Everything good!
Software easy to use, beautiful foto album, good quality and the delivery was super fast. Many thanks
July 19, 2023
Unprompted review
absolutely spot on service
absolutely spot on service. super prices and save shipping. much appreciated and defo worth a recommendation
April 20, 2023
Unprompted review
the quality is great
March 11, 2023
Unprompted review
Fast delivery
Fast delivery, calendar is as expected. Very happy with purchase.
December 21, 2022
Unprompted review
Alles bestens wie immer...
Alles bestens wie immer...
Everything fine as always...
December 17, 2022
Unprompted review
Top Quality
Top Quality. Excellent quick delivery. Strongly recommended !!! Thank you
December 19, 2022
Unprompted review
PIXUM has once again under promised and…
PIXUM has once again under promised and over delivered.
I‘m very happy with the photo album and the earlier delivered than at first announced.
Since it‘s a birthday present for my wife for this coming Sunday, I‘m doubly happy about it arriving today.
Many thanks to all involved.
September 23, 2022
Unprompted review
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