Pixum DE/AT/CH Reviews 49,228

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I've ordered so many fotoalbums from Pixum! They all look amazing. Never had any issues, they always arrive on time (or earlier), the quality is amazing and they are really easy to make. This time I h... See more

Rated 5 out of 5 stars

Did a calendar- easy to use the app! Then I made the mistake of sending it to the wrong address - this was fixed in no time. Courteous quick response from customer service. I will use Pixum again - de... See more

Rated 5 out of 5 stars

Very easy to use website. I used the automatic option for the picture book, photos were mostly organized well. I only made a few adjustments. Could be better if the quality of my personal photos were... See more

Rated 4 out of 5 stars

Sometimes you forget how much more valuable pictures are when it’s printed instead of having it on a screen… this was my first time ordering and the prices are reasonable and shipping was fast I’m... See more

Company details

  1. Photo Printing Service

Written by the company

Pixum ist einer der führenden Online-Fotoservices in Deutschland und Europa. Neben dem besten Kundenservice und einem einfachen, inspirierenden Einkaufserlebnis, begeistert Pixum seine Kunden mit hochwertigen Markenprodukten wie dem Pixum Fotobuch, dem Pixum Wandbild oder dem Pixum Fotokalender. So hilft der Online-Fotoservice allen Kunden, ihre schönsten Foto-Momente zu bewahren, zu teilen und zu genießen. Pixum Kunden können ihre hochwertigen Fotoprodukte zu jeder Zeit und an jedem Ort gestalten und bestellen - mobil über die Pixum App, auf der Pixum Website oder über die kostenlose Pixum Fotowelt Software. Sowohl die Pixum Produktqualität als auch der Pixum Kundenservice wurden bereits vielfach ausgezeichnet, u.a. vom TÜV Rheinland. Das im Jahr 2000 gegründete Unternehmen hat seinen Firmensitz in modernen und innovativen Räumlichkeiten in Köln und beschäftigt über 160 Mitarbeiter.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

49K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Everything was really perfect

Everything was really perfect. The app works well and the final product was actually better than expected. Excellent quality, and even delivered a day early! Will definitely order from Pixum again.

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

I love Pixum...it's so easy and the videos are great

I love Pixum. It's so easy to use. This is my 7th album I think. Download the extensive software, choose the album size etc, upload your personal pictures and arrange your pics as you like or use the digital assistant. I love adding my videos amd letting friends see them too just using the qr- code technology...it's so simple and so much fun. Thanks Pixum

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Quality & Creative possibility!

There is no limit to the imagination! I am very happy with the end result of the album. I have taken old family pictures from the 70s which were faded & reddish and created an album for my mother’s 80th birthday with beautiful vintage backgrounds and Clipart. Some pictures I actually enlarged and with tweaking they came out better than they were previously! So happy! My mother is going to love it! Thank you Pixum ❤️

May 30, 2021
Unprompted review
Rated 5 out of 5 stars

The best service

The best service. The product looks great ❤️ really a wonderful Christmas 🎄 present for your love ones.
RECOMMEND
Thank you one more time

December 14, 2020
Unprompted review
Rated 3 out of 5 stars

Everything went smooth with the…

Everything went smooth with the ordering process. Unfortunately, when I received my calendars some of the pictures were blurry..... on other websites where you can make calendars they aware you if the picture with be pixelated.... they do not do this at Pixum...

December 12, 2020
Unprompted review
Rated 3 out of 5 stars

Came so fast!for this respect

Came so fast!for this respect
I expect chocolate Inside but there just pictures ( still don’t know quality)
The quality of main picture on calendar not the best one!
But anyway thank you

November 28, 2020
Unprompted review
Rated 1 out of 5 stars

Terribly late delivery, nobody knows what's going on

The order comes very late - and nobody at Pixum knows when it will be ready.
I've ordered a Photo Book as a gift for the Wedding anniversary, obviously for a specific date, and even paid extra for express delivery. Then it turned out that Pixum had made a mistake during the first print and had to re-print the book.
No one at Pixum could tell me when it will be ready and there was no intention from them to compensate for this delay.
Result: no gift for the anniversary. Thanks Pixum!

August 28, 2020
Unprompted review
Pixum DE/AT/CH logo

Reply from Pixum DE/AT/CH

Dear Mr. Zeifmann,

I am very sorry for the delay on your order.

We already were in touch to get closer details of your current state of production. You will get another email within the next minutes to make sure that there will be no unanswered question.

Kind regards and again we are deeply sorry for the inconviences so far.
Hannah

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