PlumbProud Reviews 

The price given was very competitive and the service was top notch from start to finish.
My installer (Virgil) phoned in the morning with an ETA an stayed until the job was complete.
Before he left, he explained everything in detail.
Clean and tidy throughout.

I am totally disgusted with the aftercare of Plumbproud. I reported a fault mid March and I have been chasing for an appointment as there are issues with the boiler that I paid 3k , I was meant to have a visit today ( Friday ) but if I hadn’t sent an email asking for a time just to be told the engineer can’t make it I would till be sitting waiting ( 7th April ) so they are happy to take your money but if you get any issues they are not interested.

Had the boiler installed by plumbproud at a great price.. Harris the engineer was a great bloke.. friendly polite and very proficient .. also I’d like to add that emily in sales/ customer care was fantastic and went above and beyond in getting us the best deal possible…
Great company and great people

Haaris, the engineer, was very polite, helpful and friendly. He worked carefully throughout changing a boiler and did not leave any mess to be cleaned up afterwards. All rubbish was removed by Haaris when the job was complete. Haaris was knowledgeable and patient when explaining/ demonstrating how to use the new boiler. The company itself were very helpful from start to finish with customer service clearly being a high priority for them. Would use this company, and engineer again.

Super fast and efficient service.
New boiler fitted today by two great guys. They were very friendly and knew exactly what they were doing.
They cleaned when they finished the job and took the rubbish away with them.
I would highly recommend PlumbProud to anyone needing a new boiler.

Boiler stopped working and needed a new one asap. looked online and got various quotes, Emily at plumbproud was very good at talking through options and when they would be able to fit. within 48 hours, Keith Myler-dixon, was installing our new boiler. He was very friendly and proffessional and did not leave until he was happy that the boiler, hot water and heating systems were all working correctly. He left his number in case there were any issues at all in the next few days. Really pleased with the service provided

A prompt response to our boiler replacement and a first class job by James, many thanks.

Very quick efficient ....customer service really good when problem with finance sorted ...engineer lovely and informative

Good lads explained everything and local as well

Very professional company. Good communication. Engineer (Greig) was very friendly and answered all my questions. Left the job clean and tidy.

I needed a new boiler and contacted plumbproud. Was assisted in all aspects of this from picking the boiler to payment and installation. Throughout the plumbproud staff were helpful and always quick to respond to any queries or questions. William Wilson and apprentice (gas engineers) were friendly, professional and very efficient. I was very pleased with the job William has done. The overall experience was a very positive one and I would recommend them to all. Thanks Debbie Kearney

We used PlumbProud to renovate two bathrooms in our house. We were pleased enough with the first bathroom so we booked them in to do a second... which was our mistake. The person who quoted our bathrooms was really knowledgable and we felt good about the company. About a week before our second bathroom installation was due to begin, our first bathroom started having issues. The shower cabin completely fell apart and the solution to "fix" it, was to use silicone sealant to hold it together. That worked for about a week and at that point, our second bathroom had been demoed, so we had no useable bathrooms in our house and couldn't bathe for several days or bathe our infant. It took 2 weeks to finish the job that they quoted as 5 days and it was only finished because the man who originally quoted for us called in what he deemed to be his best guy (he actually was the best guy) and got the job finished in 2 days. Unfortunately, this guy (name was Lewis if I recall correctly) couldn't spend any money time on the job since he had another job to start the following week. He managed to get both bathrooms up and running and for that, we were grateful.

We've started to have issues with the pieces that were installed by PlumbProud as they started to develop rust spots. After weeks of back and forth with them, emails that spanned months of time, and phone calls, we were blamed for the rust. However, there were other pieces in both bathrooms that were metal and have been in the bathrooms for close to 20 years and have never rusted. We finally got Kevin to agree to replace the items (since they were quoted with a 10 year guarantee... which we were informed was impossible but luckily we kept the quotes which state that it was a 10 year guarantee).

We were told that we'd have the work done sometime last autumn and the work has never been done. We did have a date in the books to have the work done on 4 January and we were only informed by the contractor himself, the day the work was to be done, that he no longer worked with PlumbProud. Not sure if that was true or not because we've literally not been able to get in touch with anyone from PlumbProud afterward. We tried calling the number but could never get anyone in the Northampton office, tried emailing, nothing.

Today we drove to Northampton to go into the office to see if we could get this resolved, only to find that the showroom/office is closed, signage taken off the front of the building. We've literally been trying to get these issues taken care of for over a year before leaving poor reviews, but this company has taken advantage of us and we simply want to warn others of their terrible behaviour.

EDIT: We emailed the address that they left below and they've never replied. Which is exactly what I thought would happen if we emailed them. Still being blown off despite their "kind" response here.

Double edit: now PlumbProud has amended their response which is laughable and they couldn't even contact us directly with this information, but rather posted it on here. If they looked into this at all, half of the issues are in a bathroom which was under the alleged 12 month guarantee when we reported the issues. They took so long to get this taken care of that it surpassed the 12 months and then told us it was out or warranty. If whoever is "looking into this" actually looked into it, they'd see the entire history and how long this has taken. We were also informed LAST AUTUMN that they had the replacement parts and could install and we set a date for installation. Not to mention, their quotes to us said 10 year warranties which they've also blatantly lied about. I have all of the emails and quotes to back this up. This company is set up on liars and cheats and their responses confirm this. Absolutely dreadful company, stay away from them.

Further Update: They have never replied to my last email from mid-April, but they did request through Trustpilot for my information. If you don't reply to the request, you may have your review removed. I think that speaks volumes about the company and why they "requested" more information through the site. They have all of my information; I've sent it multiple times. I'm not sure I've ever used a company that is just digging themselves into a deeper hole.

Arrived on time at 7am . The job was complete by 5pm . He cleaned up everyhting and left it very clean . Also explained everything , Harris is very hard working young man Did not stop for a break.

Kept informed ,very polite on telephone and worked to high standard

Great staff, had a quote Thursday evening, Plumber arrived 9.30 following morning and fitted gas boiler. Excellent service

Install all done yesterday, we have flushed the toilet and now have water dripping all down our living room wall, phoned plumbproud and they got the fitter to call us, he was on a job and said he would send another fitter who lives not far from us on his way home between 4 and 5. I had to chase the fitter around 5:20 and then the fitter who was meant to come down between 4-5 didn’t arrive, we then get a text around 6 to say he can’t make it today it will have to be tomorrow, we have had to accept this as we can’t get hold of plumb proud, we then asked for 8am as we have things to do tomorrow but the fitter has something to do also which he can’t make us until around 11. Not saying this is the fitters issue, but plumb proud should have a better service in place from when we called around 11am this morning and not just leave it to the fitters to sort with the customer, especially on an issue where there is water coming down my living room wall!!

If anyone from plumbproud want to call me to discuss, then by all means please do

I bought a new boiler from you one year ago.

Today, Sam came to carry out the first annual service. He was great. Clearly knew exactly what he was doing and explained many factors. He also made some adjustments to the setup, that are already giving benefits.

On top of all that, he's such a pleasant, helpful young man. Please pass on my thanks to him.

Absolute shambles of a company, as soon as hey have your money thats i. Installation incomplete and left in manufactures works as UNSAFE. No returned phone calls and then just ignored. The sub contracted engineer ( they dont have any of there own ) has now admitted that they installed the wrong boiler and he wont return as they wont pay him. Please Please do some research before employing these people as you will then not make the same one I have done and then have to fork out to get there work rectified.
As per the below reply none of this is correct just Plumbproud trying to cover up the engineer did not return i had to pay some one else to rectify.

I give 5 stars The whole process was exactly as it should be Excellent in all communication and correspondence Dealt with the same person from beginning to completion The Excellent workmen Matt and Damien where both extremely considerate to our home situation Both gave a professional approach
Highly recommended