PlumbTraders Reviews 614

Good Price, Good Service can't fault it just what it says on the tin.

Great delivery time and good price for my Myson Hydronic Kickspace. With no notice of delivery time the first was missed. Not many people can stay in all day so a pm or am slot would be good, or the option to pick it up from the depot which is only 7 miles from me.

Honest, reliable,fantastic price! These are just some of the things I could say. Overall 10/10

Good customer communication, even to the point of sending a reminder e-mail regarding delivery dates, goods have always been as decribed, received in good condition, friendly delivery drivers.
Good website , easy to navigate with a wide range of products shown with accurate decriptions.
Reasonably priced quality products

Good communicators who kept me informed and delivered promptly. The goods were as described. The website was easy to navigate but I thought it best to ring first and check stock availability. Staff were helpful and professional and were able to tell me exactly when I was likely to receive the goods. I then ordered through the site. Also, having 'Googled' around I found Plumbtraders to be competitive on price and favourably reviewed by an abundance of previous customers (unlike many firms out there). From this experience I would have no hesitation in recommending them as genuine, honest traders and would certainly 'shop' with them again.

Email to say goods coming on a particular day - good, no sign of goods - bad, on ringing I discovered they knew they has lost an item and thus knew they would not deliver that day. Next day another email to say goods coming - good, no sign of goods - BAD. Next working day goods delivered ( no email this time ), but there were extra unordered bits ( for someone else presumably ) - driver not interested in taking them back.

Good priced items and when the confirmation email came through I found the local agent was less than 2 miles from me.I asked them if I could pick up from them [with the correct identity checks] as this was more convenient for me as I worked nights and sometimes miss the delivery.
I would use this service again.

Great value for money.

Had no luck anywhere else because of the size of radiator 2600x600. just ordered it from Plumbtraders, they emailed me delivery date and a confirmation day before, even the driver was a helpful happy bloke.

I failed to order all the right parts and also wanted the boiler delivered to a different address to my own. Speedy contact from Mel Glazzard ensured that any potential issues were easily overcome. I would recommend them to anyone.

Nice to see that the customer comes first a real profesional company would recomend. Kept me upto date with delivery time and let me collect from local depo. The price was copetative aswell many thanks

Good service, goods arrived safely and on time. Very courteous service.

well i have to say i felt disapointed at the lack of communication as the rads were out of stock from the suppliers and i was just left thinking they were on the way.
When i eventually got a delivery date 20 days later they did arrive ok.
Good quality good product very poor communications.

One of the best prices I found combined with a full spec for the product. They gave a delivery date and met it. Excellent service.

Very clear, went through the size's I needed as i'm not a plumber. . would use again. .

Thanks for making this transaction so easy for us.

Advised over the phone that expected delivery was in 3 to 7 days. Received 2 separate emails (over a two week period) indicating dates of delivery only for product never to be delivered. 4 weeks later, the company still had absolutely no idea where my order was or when it would be delivered. Don't use. --------- In response to Plumtraders reply to my original response below, I do consider my original post to be extremely fair and accurate. I also realise that items do go out of stock, but a reputable company would call or email and advise that this is the case, not send 2 emails advising delivery dates (and confirm telephonically) only for nothing to arrive. These 2 emails cost me time and money, and your inference that a full refund is somehow an acceptable excuse, or aplogy for poor service is pathetic. A full refund is also not a reason to withhold negative feedback. The fact your staff knew very little about my order including where it was, or whether you had mananged to 'source' the product is equally pathetic and borders on incompetance. Perhaps a fairer review would be for me to request £1125 from you, the cost of me waiting at home for two days for a delivery that never arrived.
I maintain my reviews are a fair and accurate experience of my experience with this company.

Ordered the radiator from your site, at this point the service was good, got the email reminders at the point of ordering and day before it was to be delivered.
On the proposed day of delivery I had to ring plumbtraders at 3PM as advised to be told it was on the truck and would be delivered before 5PM, 4.55pm no delivery, rang plumb traders to be told it wouldn't be delivered that day, funny that as I had rang PTS just before that and couldn't get a reply! Rang PTS the next day @ 7-30pm and the guy couldn't have been more helpful, they agreed to deliver it to my work at about lunch time which they did and I loaded it into my car, job done! I was a bit miffed as the wife was off on the original delivery day so it would better if it had been dleivered on that day.
The rad looks good though!

very helpful and polite staff, was helped with everything i needed, prices much cheaper than some other well known companies. would certainly recommend to others, when i needed a call back they rang when they said they would,

Would recommend to friends for overall service.