PlumbTraders Reviews 614

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our warm air central heating fan failed on WEDNESDAY afternoon, I located a new motor/fan assembly at a good price at Plumbtraders. It was about the coldest day of the year here, I needed verbal conf... See more

Rated 5 out of 5 stars

I ordered a boiler and flue parts from them. Everything went without a hitch and they confirmed the delivery date very promptly; which can't be said for all online retailers. The local plumbers me... See more

Rated 5 out of 5 stars

Don't think you can go wrong here. Website straightforward, buying process simple. Quick delivery. Reliable service every time - I keep going back. Have been very helpful on occasions when I've called... See more

Rated 4 out of 5 stars

Ordered the boiler and attendant parts, best price that I could find, online or off and was kept informed of where the goods were and when they would be delivered. Local company phoned to say they we... See more

4.4

Excellent

TrustScore 4.5 out of 5

614 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Rubbish, took 3 weeks to deliver

Ordered a Baxi Brazillia wall heater online, delivery expected in 3-5 days, had a call saying would be a further week but only if I paid a further £15 + vat.

I would definately never use plumbtraders again.

The only positive thing I can say is they kept me informed about the extra money they wanted and ALL the delays in delivery.

November 27, 2012
Unprompted review
PlumbTraders logo

Reply from PlumbTraders

Hi Mr Johnson

I was disappointed to read your review and I have spoken to my sales staff to find out why you were asked for a further payment as this is outside our standard policies.

I am informed that this item has been in short supply for some time now from the manufacturer who are looking to levy further charges to ensure a more speedy delivery which is clearly unacceptable.

We have now changed the product details on the PlumbTraders website to illustrate more clearly the extended lead times and I would like to apologise to you in this instance.

I will also call you directly to discuss personally.

Kind Regards

Martin Smith
Director

Rated 5 out of 5 stars

Excellent service and customer friendly

I bought a Worcester boiler and flue pipework from Plumbtraders. Their pricing was very competitive; additionally they were helpful with technical support checking my parts were compatible. They were also very supportive in allowing exchange of unused (unopened) parts for a programmer.I have no hesitation in recommending Plumtraders.

November 27, 2012
Unprompted review
PlumbTraders logo

Reply from PlumbTraders

Hello Mr Quinn

Thank you for your order and also for taking the time to write such a positive review.

Kind Regards

Martin Smith
Director

Rated 5 out of 5 stars

Well that worked!

I have a Wi-fi central heating controller and the relay box died in one of the coldest weeks so far. No-one stocks them so I would have to wait. Ordered from Plumbtraders because they say you can collect locally the day before delivery. Ordered Tuesday, due for delivery Friday so I could collect from our local Plumcentre on Thursday. Called up Wednesday afternoon to make sure and they said it had just arrived - did I want to collect it that day. So we had heating two days earlier than we would have with anyone else. Can't do better than that can you. Oh, and they were the cheapest as well.

November 26, 2012
Unprompted review
Rated 4 out of 5 stars

Great Service and CHEAPEST PRICES ON THE WEB!

At least for the item I purchased from them (Geberit flushplate)....although it wasn't an in stock item I was emailed a confirmed delivery date almost right away. Item was received on time in perfect condition. Cheers Plumbtraders!!

November 26, 2012
Unprompted review
Rated 2 out of 5 stars

Is it coming from Timbuctoo!

Ordered a gas fire nearly a month ago.

Still awaiting delivery.
Not to worry if we are all suffering from hypothermia!

November 24, 2012
Unprompted review
PlumbTraders logo

Reply from PlumbTraders

Dear Mr Hodgkinson,

Thank you for your comments. Unfortunately the Baxi fires are currently out of stock due to Baxi being taken over by another company. I am assured that members of our staff are keeping you up to date with information our suppliers are providing us with. We send our sincere apologies for the inconvenience this has caused.

Rated 5 out of 5 stars

Hot water at last

I was very pleased with the service i got from plumbtraders. I had tried load of other plumbing places for a fan for my boiler. I had been without heat and hot water for 4 days. I phoned them up and got a very friendly bloke called Mel help me . Got me my fan and it was delivered to me the next day. Well done Mel and thanks for your help

November 20, 2012
Unprompted review
Rated 5 out of 5 stars

Great and friendly service

I recently purchased from you good selves a flu fan for my glowworm boiler,
and the service i received from the young lady who dealt with it was outstanding from start to finish. A fast friendly and above all knowledgeable service which i would highly recommend.

November 19, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Enquired if Radiator thermostat valve could be collected local and price match as i found the item else where cheaper by using there online enquiry, was promptly telephone back and all the above was agreed, received email with all the details the following day and collected item local 2 days later after making enquiry as agreed, excellent service

November 18, 2012
Unprompted review
Rated 5 out of 5 stars

Perfect plumbing partners

This company supplied the required parts at the best price I could find and within a very short period , I could not fault them at all, when I telephoned to discuss my options they were very helpful. Cheers

November 17, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look