PlumbTraders Reviews 614

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Our warm air central heating fan failed on WEDNESDAY afternoon, I located a new motor/fan assembly at a good price at Plumbtraders. It was about the coldest day of the year here, I needed verbal conf... See more

Rated 5 out of 5 stars

I ordered a boiler and flue parts from them. Everything went without a hitch and they confirmed the delivery date very promptly; which can't be said for all online retailers. The local plumbers me... See more

Rated 5 out of 5 stars

Don't think you can go wrong here. Website straightforward, buying process simple. Quick delivery. Reliable service every time - I keep going back. Have been very helpful on occasions when I've called... See more

Rated 4 out of 5 stars

Ordered the boiler and attendant parts, best price that I could find, online or off and was kept informed of where the goods were and when they would be delivered. Local company phoned to say they we... See more

4.4

Excellent

TrustScore 4.5 out of 5

614 reviews

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Rated 3 out of 5 stars

very expensive p.p.

extremely overpriced postage and packing , 5.99 plus vat for an item which should have cost 3.00. I will look elsewhere when I need another part.

November 16, 2012
Unprompted review
Rated 5 out of 5 stars

Will do business again:-)))

I spoke with a salesperson on the phone, she took my order, advising me of delivery dates 2/3 working days, (Wed/Thurs).
The delivery arrived on the Wed'.
Perfect, couldn't have been easier to spend money:-)))
Will definitely check for future purchases!

November 11, 2012
Unprompted review
Rated 1 out of 5 stars

Not impressed

I ordered a radiator, 700mm x 1600mm, paid and had the order and delivery date confirmed. By 3pm on day of delivery I found out it had been "damaged in transit" and how did I find out??? I had to ring up and discover it for myself!!! A replacement was arranged and delivery date again "confirmed". By 2.30pm on delivery day I was getting concerned again and so I had to ring to find out what was happening because NO ONE rang me. It was out of stock!!!!! So I had waited in for 2 separate days to be messed about and nobody but nobody telephoned me to let me know the situation. A third delivery was arranged to my customer and fortunately this time a radiator was delivered. I won't be using this site again.

November 9, 2012
Unprompted review
PlumbTraders logo

Reply from PlumbTraders

Hi Mr Kean

Firstly, let me apologise for the apparent poor service you have received here which falls below our usual standards of customer care. I will not have the full detail of this until I return to work on Monday but as soon as I do I will call you to discuss in more detail.

Kind Regards

Martin Smith
Director

Rated 5 out of 5 stars

Great prices, great communication and on time delivery.

I was attracted to Plumbtraders by their excellent prices on radiators, with which no one could compete. Their service was second to none with and email communication was great to let me know exactly when my radiator would be delivered. Exactly what Internet trading should be like. I will soon be ordering more radiators without reservation.

November 6, 2012
Unprompted review
Rated 5 out of 5 stars

great service

My timer on my boiler gave up,ordered a new one on your website, came next day. Excellent service and good price. Would recommend.

November 6, 2012
Unprompted review
Rated 4 out of 5 stars

Problems with delivery date but really good customer service

I ordered a new shower unit believing that it would arrive in 2-5 days (labelled 'in stock'). Unfortunately after no dispatch email I called and was told that the item was out of stock and coming direct from the manufacturer so would be at least another 5 working days. The situation was well handled by plumbtraders who kept me updated as to the situation by telephone (without prompting) and the product arrived in excellent condition a day ahead of the estimated date. I would order again.

November 6, 2012
Unprompted review
Rated 5 out of 5 stars

Ordered by mobile. Great email confirmation and follow up. Speedy delivery.

Knew what product I wanted and found them on google. Added to basket and set up account on smart phone and then ordered the product. Dead easy and great email follow up kept me informed I order and delivery status. Really easy to do and delivery was quick and apps spot on. Really pleased with the ease if it all and would recommend and use them again. I order lots of stuff online and have for years but this was all very good.

November 5, 2012
Unprompted review
Rated 5 out of 5 stars

Easy Peasy from start to finish.

I recently purchased a Geberit concealed w.c. frame and flush, the items were exactly as described, well packaged and delivered promptly. The price was excellent in comparison with what was available locally. Would definitely recommend.

November 5, 2012
Unprompted review
Rated 3 out of 5 stars

Life is too short to wait in all day for a delivery

Price of item was very good compared to others. Delivery took 4 days which is longer than I would have liked. E-mail kept me informed of delivery day although it did go straight into my spam box which I do not check every day. Main problem was being expected to stay in all day to accept delivery. A phone call from the delivery driver say 1 hour prior to delivery would solve this or it could of just been left in the porch.

November 5, 2012
Unprompted review
Rated 5 out of 5 stars

No problems at all.

Good web site, good choice of items in stock, order was processed quickly. I specified some delivery instructions that could not be followed, but the company called me to advise. Goods arrived on the correct day. Very good service.

October 22, 2012
Unprompted review
Rated 5 out of 5 stars

Not hot under the collar

Did a lot of research & decided to buy from Plumb Traders as they were the cheapest on the market, spoke to a local plumber &even he can't get the boiler at this price! Process was easy, & delivery was quick & efficient. Would use again & would certainly recommend.

October 17, 2012
Unprompted review

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