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Pools Surplus Stores Reviews 

405
•
TrustScore 5 out of 5

4.8

Men's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting items are in excellent condition, even when advertised as used. Many consumers appreciate the competitive and reasonable pricing, finding great value in their purchases. Reviewers frequently highlight the fast and efficient delivery service, with many items arriving promptly as promised. The overall service, including easy ordering and helpful staff, contributes to a very positive shopping experience for most. However, some customers also noted minor discrepancies with products, such as items not exactly matching their online descriptions or having unexpected characteristics.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, especially for military... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and fast delivery... See more

Quality

Clients share positive opinions on quality, with many reviewers impressed by the condition of items, even... See more

Price

Reviewers express satisfaction with the pricing, frequently highlighting good and competitive prices for a... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fantastic service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good service from Pools Surplus, one item ordered was not in stock so they sent an email with alternative similar items and also phoned me to check email received. Order was delivered immediately an... See more

Rated 5 out of 5 stars

Top quality uniforms! First Class! The British Army always has the best! Canadian Army Jackets are a bit too American. Will be getting more and putting them to good use for a Monty Python sty... See more

Rated 5 out of 5 stars

Pools surplus was amazing to deal with and since I am in Australia they went the extra mile to send photos of the pack they were sending and was in amazing condition as well as amazingly priced. Pos... See more

Rated 5 out of 5 stars

Picked up a couple of bargains, 2 man french army tent and a pair of Czech quilted trouser liners.... Including shipping was less than £30.00 Very pleased with my purchases and the shopping experi... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Shop selling Army Surplus & Outdoor Clothing & Equipment in Hartlepool & Bishop Auckland.

Contact info

4.8

Excellent

TrustScore 5 out of 5

405 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(405)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great brogues!

Brogues are as described and pictured, exactly what I wanted. Communication was frequent and accurate; items arrived very quickly. Good service.

January 28, 2025
Rated 5 out of 5 stars

Great web site

Web site was very easy to use, fast and efficient service.
Second to none after sales service.
Unfortunately I had to make a return, even this was delt with really smoothly and without fuss.

December 27, 2024
Rated 3 out of 5 stars

The service was good

The service was good. I got my item.

The item itself was a piece of c**p though. It stopped working after 30 seconds …literally 30 seconds.

December 27, 2024
Rated 5 out of 5 stars

For many years i.bought my favorite…

For many years i.bought my favorite military style clothing at pools surplus, always sought out German army parkas when I was a teenager, now iny 60s I will buy good quality army sweaters and the like? memories of the past! regards John hartlepool

December 27, 2024

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