Precision Motor Group Reviews 

129
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Not had direct contact with this company but I recently traded in my Mercedes GLC into the trade and came across my old car advertised but when I traded in the mileage was 105000 but car advertised a... See more

Rated 5 out of 5 stars

Great Service Precision Motor Group . I travelled a 220 miles round trip to look at and test drive a car which I decided to buy over the phone a few weeks later. The salesman Michael was very good. E... See more

Rated 1 out of 5 stars

I found this car online and booked a viewing, but when I arrived the car was dirty and covered in dust. After the test drive, no one came to speak with me and I had to find the staff myself. I was p... See more

Rated 1 out of 5 stars

Absolutely shocking, had nothing but issues with an audi q7 I purchased from them, ended up giving the car back and then having to fight relentlessly for my money back, eventually the owner coughed up... See more

Company details

  1. Used Car Dealer

Written by the company

used car dealership


Contact info

3.2

Average

TrustScore 3 out of 5

129 reviews

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1-star

No recent history of asking for reviews

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3.2

All reviews

(129)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Purchased a Mercedes’ cabriolet at the…precision group

Purchased a Mercedes’ cabriolet at the end of May and have had nothing but problems, so far it has cost me £2000 and I have only done 1000 miles. I paid £25500 originally so not cheap.
There is a problem with the brakes as they keep rumbling and the discs keep warping. I was offered the chance to take it back on the first instance, but it is a long way to travel so I excepted £200. The problem has returned and I have now found that the wheels have been refurbished causing the discs to warp again.
Lesson learnt always buy from a dealer you trust like Mercedes, then you know things will be ok.
This is the 4th merecedes I have had and the worst.

May 25, 2022
Unprompted review
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Reply from Precision Motor Group

We recognise your comments in regards to the Mercedes you purchased from us. You rang and reported a problem with the brakes, the car had been recently MOTED and the breaks tested and where all up to standard. As soon as you made us aware of the issue, we invited you to come back to the dealership to have the car car inspected and have the brakes checked, the brakes weren't recorded on the MOT as even an advisory and where inspected before delivery. You refused to bring the car back to us for inspection and demanded we pay for the breaks to be done somewhere else. Without us having the opportunity to inspect the car, which is totally unfair. In regards to your comments about the discs being warped due to wheel refurbishment, its impossible you can't warp a brake disk by a wheel being refurbished, wheel refurbishment just consists of a wheel being removed and painted to get rid of any curb marks, it would have no effect in any way shape of form on the brakes. You stated you took it to a contractor and even after the the issue happened again. This review is clearly unfounded as warped brakes can't happen by doing wheel refurbishment. If you had given us the opportunity to inspect the car we could have resolved this for you.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, the guys couldn’t have been more helpful. Super happy with the car and will definitely be buying from these again in the future - highly recommend!

September 1, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 1 out of 5 stars

very poor

very poor. bought a car and on drive home had problems. then ?24 hours later more problems the car had no back brakes they were down to the metel and yet it had just had a new mot lol. then coil springs needed replacing then front brakes and discs and now the steering rake and other suspension parts. the warranty that they give you is terrible they will not pay out on anything so pointless having it really. all this and I have only owned the car 9 months and garage and warranty company are not interested. I've been sold a lemon basically and would definitely not buy a car from them again nor recommend them to anyone

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Top Notch, Highly Recommended

I purchased a Ford Focus ST-3 from these gentlemen back in October 2018. I found them to be very polite and none of the usual car salesman tactics. Very down to earth and they really care about their cars and will take good care of you. They even delivered the car at no extra cost. I honestly can't put into words how good these guys are, but I'd definitely purchase from them again!

May 20, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

I recently purchased my car from…

I recently purchased my car from precision motor group after being recommended by a friend. I was not disappointed. The gentleman who showed me around was very patient as he answered all of my questions and was extremely helpful and professional. I left with my dream car and couldn’t be happier. Would definitely recommend.

May 19, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Highly recommend

I purchased a Mercedes c class from these guys, they had a great variety of cars and were happy to show me round more than one when I couldn’t make my mind up, the car was immaculate, they took the time to go through finance deals to find me the best deal. Outstanding service and care from a smaller dealership better than I have had in any large ones. Would highly recommend

May 19, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Amazing service from these guys down at…

Amazing service from these guys down at precision motor group. From when I arrived to arranging the finance to picking up my fantastic new car. These guys couldn’t of been more helpful. Will definitely be using this company again in the future and telling all my friends not to go anywhere else but here for a new car. Thanks guys keep up the good work

May 19, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 1 out of 5 stars

Would rate it 0 stars if I could

Would rate it 0 stars if I could
Avoid avoid avoid
Our new car we've had for under 8 months it stinks of fuel and is undrivable, we now have to pay for it to be fixed finance company won't sort it.. it's not owed by us but they wont pay for it to be fixed they've not followed the warranty... it's f@cked
AVOID THIS COMPANY
ITS A SCAMMING JOKE
*update to your response*
Isn't a unfair review I've been actually really nice! dare I add you used second hand broken parts the car broke down on us more times then we could count you have it for over 6months in the 8 months we had it we hardly used it so hardly burning fuel as you say. I'm not saying things went wrong after 8 months it went wrong soon as we got it home within a few weeks it broke down I had to push it up the hill pregnant! You took it back and we didn't see it for months! Got it back went again!
Kept saying it'll be ready in a week and once that week arrived we got ignored and then told that itll be ready next week, we didn't see the car for MONTHS! Once you "fixed" it it broke down another 6 times!
sooo glad it's gone now and we trusted a better dealership. Goodbye

May 19, 2022
Unprompted review
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Reply from Precision Motor Group

Further to your comments of the car stinking of fuel, you clearly stated you had the car for an 8 month period and would have covered a substancial amount of mileage in that 8 month period. The car was supplied with a 6 month warranty and out of that time frame the basic maintenance of the car is the responsibility of the owner and not our responsibility as a dealership, we invite your comments but as you were outside of the warranty period we had no chance to inspect the car, the comments 8 months after you purchased from us is unfair, the car was inspected and MOTED when you bought the car, unfortunately things that happen after 8 months are out of our control, things go wrong with even brand new cars, so too blame us 8 months later is not fair, we are certainly not a scam and at the time of buying the car we do offer extended warranty for a fee which you didn't purchase.

Rated 5 out of 5 stars

Great Service

Great service received, Very helpful throughout the process of my purchase. Nothing was too much trouble and would highly recommend this Company.

May 11, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Helpful

Helpful , friendly and knowable staff , who went above and beyond to help me get the exact car I was looking for. ( an Audi q3 ). The manager Lee went above my expectations and found the car at such a great price! Defiantly recommend. Thanks guys!

May 11, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 1 out of 5 stars

Go elsewhere!!!!!!!!

Financial ombudsman and fca and now COURT PROCEEDINGS ARE NOW IN PLACE***** Just before I start this review with this company I would just like to inform other potential customers To be totally aware of who they are and how they operate And I will keep this review to the point and to the whole truth On the 31/12/21 60+ days ago I brought a bmw 335i For £17000 3 days later it broke down and we are now on the 10th of March and no car no repair and no courtesy car….. They are blaming me for RATS chewing the wiring loom causing the problem (that is there best excuse) really!!!!!!!!!!!!! I’ve had war with them I had the car for 5 days ( yes 5 days) They refused to let me reject the car under my consumers act which was updated in 2015 to protect people from shady companies like this. They have blamed me for the fault I drove 160 miles in the car before it broke down Over 2 months have passed no car I’ve had to call them every time So now they leave me no option to start court proceedings which today is exactly what I have done. So if you reading this and all of the other negative reviews you see go elsewhere please I wish I had done Thank you By the way Paul I will see you in court… Good luck You really can’t treat people this way sorry mate you can’t Update 25/4/2022 Car is back with me in a mess sent to BMW to check out And I now have a bill for £1800 new damage caused buy precision motor group I have no words!!!!!!!!!

April 25, 2022
Unprompted review
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Reply from Precision Motor Group

Further to your review, when we had the car back for inspection large amounts of the wiring had been damaged and disintegrated, the only explanation of this was rodent damage, we have reports to state this. We done everything we could in order to help you , if someone purchases a car from us and the damage is inflicted by a third party wether the be from a garage or rodent damage or by lack of maintenance, we unfortunately can't take any responsibility. As to this date we haven't received any court papers for this. As a business, we supplied you with a fully working car that had an Mot before it went out free from faults, the car we recovered at our own cost, was nothing like the car that was sold to you, at the point of sale therefore we find your review to be unfair and unfounded.

Rated 1 out of 5 stars

Don’t get your car from here

Don’t get your car from here. First off. They sold me a car that had been resprayed. When I noticed they said they’d re do it. Whilst they had my car one of their mechanics got chemicals on my dashboard and leather seat and tried to scratch it out. When I noticed, they made out like it was there before when obviously it wasn’t. Then the cracked window screen which I didn’t notice but the person prior to me had refused it on those bases- the paint and the crack in the windshield . I didn’t see the crack or the bad paint work as they keep the cars in a big dull dimly lit car lot. I had a flat tyre the other day, went to the boot and guess what no bloody spare tyre on a £15,000 car! LIBERTIES. Then to top it off the guy who gave me the keys lied!!! I asked him if the car was ulez compliant and he said Yh it’s got eco on there. not knowing anything about an a class, coming from a Peugeot. I thought I was winning. I am now in debt with TFL for over £1400 in ULEZ I’m sure these people should be held accountable for lying! Very difficult untrustworthy company!!!

April 18, 2022
Unprompted review
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Reply from Precision Motor Group

Further to your review, we don't have any chemicals that we use inside cars, your car did come in for mechanical inspection, and we didn't cause any damage to your car, the car had basic wear and tear due to the age, which you had seen before you decided to purchase. After that you decided you wanted us to try and bring the car back to near new standard which wasn't possible. We had done everything we could in regards to helping you with the car. We have evidence and pictures that the car did not have a smashed windscreen at the point of sale and there was no advisory on the Mot. But you decided that you wanted us to pay for a new windscreen, which we politely declined to do. In regards to the ulez we don't advertise our cars as ulez or non ulez compliant, its down to the customer to check the transport for London website and check if it is ulez compliant, if you had asked us to check, we would have checked on the London transport website on your behalf. You purchased a car that wasn't right for your needs and then tried to get out of it by creating problems to try and get us to take the car back, if you had come back to us and said you had made a mistake and wanted to change into a car that better suited your needs we would have happily helped you with that, instead we were bombarded with different problems to try and push us into an unfair position.

Rated 5 out of 5 stars

Highly Recommend!

Purchased my BMW from Precision, great car at a great price. Knowledgeable, helpful staff who bent over backwards to ensure I got what I wanted.

January 27, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Brought a Audi s3 saloon

Brought a Audi s3 saloon, company was very helpful, nice and relaxed environment and helped me get one of my dream cars, so happy with my car and the help from precision motor group! Would definitely recommend using this dealership!

January 27, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

I purchased my seat cupra fr280 from…

I purchased my seat cupra fr280 from precision motor group from start to finish the guys was great in every way ,every piece of information I needed they provided true to there words the car is great,the experience I had was great nice seating area upstairs the guys offered us drinks everyone was friendly I would highly recommend and after my experience will definitely be coming back thank you

January 26, 2022
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Highly recommend

Was so happy with my new purchase and the service I received, just wanted to write a little review, i fancied an change up with my car, I came across this company, rang up and arrange a viewing, I came down and fell it love with my new car, the sales man was very helpful and made it so smooth for Purchase, Would recommend highly.

December 11, 2021
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

I’m so pleased with the car I have…

I’m so pleased with the car I have received. From start to finish, the guys was really helpful. Looking at the car was great, down to getting the smaller details sorted, they knew what they was doing and was spot on. Very helpful team, you definitely won’t be disappointed. I’m sure they will go the extra mile to get the car you wish.

December 6, 2021
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

RANGE ROVER SPORT

I purchased my range rover last week from Precision Motor Group after finding the vehicle on Instagram. When I messaged regarding the vehicle someone called me pretty much straight away. The gentleman I spoke to on the phone was really really helpful. I was invited down to test drive the vehicle the next day. I'm so in love with my new car! Thank you very much to all staff at Precision.

November 26, 2021
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Range Rover evoque

Great car very impressed with vehicle so hard to find a petrol evoque but this one is very clean great guys great car will be back to purchase my Range Rover sport when I’m ready thanks again

November 25, 2021
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Bought a car from them very helpful and…

Bought a car from them very helpful and very easy to deal with the selection of cars is vast so will easily find what you are looking for good honest cars at great prices great pleasure in dealing with better service then we got from a Mercedes main dealer who was rude and lied about the car they sold
Well done to you Precision thank you for the service and most of all the great car

July 13, 2021
Unprompted review
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Reply from Precision Motor Group

thank you for your lovely review, we are glad you are happy with your purchase.

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