It takes over a week for pending adverts to get approved, by which time you no longer have the thing you advertised lol website is way too slow. I have messaged 3 times via my account with them, no re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
IS PRELOVED UK STILL FUNCTIONING? I PREVIOUSLY GAVE A SIMILAR REVIEW, A RESPONSE WAS SENT TO ME , I REPLIED STILL NO ACTION? PRELOVED HAS NOT RESPONDED TO ALL THE EMAILS I HAVE SENT? ADVERTS HELD IN E... See more
Company replied
Having been a member of preloved for over eleven years, with no problem, all this changed this year! I renewed in June since then all my adverts are held in editorial review? .All emails ignored! I th... See more
Company replied
Terrible. Terrible lack of service. Adverts stuck in review nearly a week. No response to 3 emails querying why! Used to be such a good site. Also another moan about searching. When I put a radius of... See more
Company replied
Company details
Information provided by various external sources
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Written by the company
Contact info
United Kingdom
- www.preloved.co.uk
1.8
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Preloved
Hello Natalie,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you.
Can you please respond to the message that has now been sent to you via your TrustPilot account?
Kind Regards,
Kayleigh
Preloved has become almost unusable.
I used to love Preloved but it has deteriorated to the extent that it is pretty much unusable now. My ad not uploaded, contact us done 3 times - still no reply. When searching it won't update the list when you put in, say, mileage from your address. Unless things improve soon I will be leaving and I suspect many others will too.
November 27, 2025
Unprompted review
Reply from Preloved
Hi Jacqueline,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
Scam always already sold
November 4, 2025
Unprompted review
Reply from Preloved
Hello Claire,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account. Could you please update this review with an order number so we can resolve the issue for you?
We look forward to resolving this matter for you.
Kind Regards,
Preloved Team
I placed an advertisement two days ago…
I placed an advertisement two days ago and I am still awaiting approval from Preloved. I have contacted them multiple times, yet no one has taken the initiative to respond to me or reply to my emails. I have decided to give up and will no longer utilize their site.
November 3, 2025
Unprompted review
Reply from Preloved
Hello
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia
Signed up and paid £15 for a…
Signed up and paid £15 for a membership, filled all my details in and started to place my items for sale, the next day cannot log in until i get a code sent to my address, this was over a week ago. Sent 3 emails with no response, shocking service, feel i have been scammed, going to stick to Vinted, at least they talk to you
October 2, 2025
Unprompted review
Reply from Preloved
Hello John,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Too many adverts making it very…
Too many adverts making it very difficult to get around the website. Gave up in the end.
August 17, 2025
Unprompted review
Reply from Preloved
Hi Chris,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
I was so frustrated about not getting…
I was so frustrated about not getting into my’ preloved ‘ account until Katie came to my rescue. She was really fast to reply to my message and very helpful. I wish every company had a‘ Katie’ and would like to thank her again for her help .
Jane Cruickshanks
July 16, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Speed of response and care of the…
Speed of response and care of the customer service teaam
July 14, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Friendly, speedy and efficient.
Sally resolved my membership query very quickly and I’m happy with the efficient service I received from Preloved. Thank you!
Frances
July 2, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Katie!
Katie was very helpful at answering my queries on why some of my adverts were declined, very friendly and swift
June 30, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
I am writing to express my sincere…
I am writing to express my sincere thanks for your prompt assistance with my recent advertising issue.
I had previously experienced a problem where my ad was not showing as live on the platform. I sent an email regarding this, and I was very impressed by the speed of your reply.
Thanks to the quick action and help, particularly from Megan, my ad is now live. I truly appreciate the excellent support I received.
Thank you again for your efficiency and assistance!
June 23, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Great site
I didn’t find what I wanted but the site was easy to understand and navigate. Holly was really good at sorting out my problem when I wanted to cancel my membership due to financial reasons. I would join again in the future.
June 22, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Responsive service
I needed to change my login email address, and Katie was quick to respond and gave great customer service.
June 17, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Power crazy vindictive policing by admin
Suddenly being blocked from replying to sellers by power crazy admin who keep sending my messages to the 'messages not sent' folder when I haven't breached any of the terms of use, the acceptable use policy, or the listing guidelines.
Tried to sort it out by email but now the admin refuse to reply to me and they just keep blocking my messages.
I had been a paying member for 19 years and this vindictive behaviour has only just started.
Absolutely disgusted with this behaviour.
Have asked to make a formal complaint about it but they have refused to reply.
Would advise everyone not to use preloved because the admin team are evidently discriminating against certain members and arbitrarily applying 'rules' that are not stated in the terms of use, the acceptable use policy, or the listing guidelines.
ETA: This has not been 'handled' by your customer service team, they have refused to reply to me and have refused to tell me which parts of the terms of use, acceptable use policy, or listing guidelines I have breached.
June 16, 2025
Unprompted review
Reply from Preloved
Hello Melindray,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Kayleigh
Holly at Preloved solved my issue…
Holly at Preloved solved my issue quickly and efficiently, great platform to buy and sell.
June 13, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Good customer service
There was a glitch in the system that was causing problems with my account. Holly was very quick to rectify this, and very helpful. Thanks very much.
June 14, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Sally is a superstar
Sally is a superstar, I couldn’t log in and got frustrated, I got a very quick email back from Sally and issues resolved before I could try to log in again.
Nice that staff from a site reply so quickly and friendly. 5* services .
Thanks sallllyyy
June 10, 2025
Unprompted review
Reply from Preloved
Hello Kelly,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Sally also, as she will be so pleased to read your kind comments.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Reply from Preloved
Hello Sam,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Reply from Preloved
Hello Derek,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Sally also, as she will be so pleased to read your kind comments.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Thanks Holly!
The helper at Customer Services was very helpful, also very quick to respond and solve my issue for me. Very easy process, thank you Holly!
June 3, 2025
Unprompted review
Reply from Preloved
Hello Charli,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Holly who will be so pleased to read your kind feedback.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
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