It takes over a week for pending adverts to get approved, by which time you no longer have the thing you advertised lol website is way too slow. I have messaged 3 times via my account with them, no re... See more
Company replied
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Review summary
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Reviews shaping this summary
IS PRELOVED UK STILL FUNCTIONING? I PREVIOUSLY GAVE A SIMILAR REVIEW, A RESPONSE WAS SENT TO ME , I REPLIED STILL NO ACTION? PRELOVED HAS NOT RESPONDED TO ALL THE EMAILS I HAVE SENT? ADVERTS HELD IN E... See more
Company replied
Having been a member of preloved for over eleven years, with no problem, all this changed this year! I renewed in June since then all my adverts are held in editorial review? .All emails ignored! I th... See more
Company replied
Terrible. Terrible lack of service. Adverts stuck in review nearly a week. No response to 3 emails querying why! Used to be such a good site. Also another moan about searching. When I put a radius of... See more
Company replied
Company details
Information provided by various external sources
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Written by the company
Contact info
United Kingdom
- www.preloved.co.uk
1.8
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Katie who I coresponded with to…
Katie who I coresponded with to resolved a problem I had. She was very fast and efficiently. Emails was replied to with great speed.
Thanks again great advatising site.
June 3, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
I had a small problem adding photos to my advert
I had a small problem adding photos to my ad. I contacted Katie from the support department and thanks to her help everything became very easy. Katie advised me very politely what I could check and how to improve so that my ad would work fully. Everything else was very easy. Thank you for your help Katie. I recommend the service to all those who want to post an ad.
June 2, 2025
Unprompted review
Reply from Preloved
Hello Bigjack,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Great service
Great service, Katie was very helpful and sorted my problem out.
Thanks
Lisa Bramley
June 2, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Great site
Great site.
Very good customer service, Holly helped me with a query really quickly and efficiently.
I'll definitely use this site again.
May 30, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Katie was extremely quick in reviewing…
Katie was extremely quick in reviewing my advert. Knew what she was talking about and recommended a resolution immediately. This resulted in my advert going up live on website super fast. Great result
May 30, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Brilliant site and customer service
Fantastic site to advertise whatever you need. My initial advert was rejected due to my own error, but Katie explained the process to me, explained what I needed to add, and had my advert up and running in no time at all. Thank you! X
May 30, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Had great experience with preloved and…
Had great experience with preloved and customer service is fantastic got my issue resolved straightaway - really.much appreciated
May 23, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Awful, awful website
Awful, awful website. Search results interspersed with holiday homes for sale, bombarded with adverts and hardly able to see listings due to constant pop up ads. Will stick to ebay or gumtree in future. Dreadful.
May 12, 2025
Unprompted review
Reply from Preloved
Hello Hazel,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you.
Can you please respond to the message that has now been sent to you via your TrustPilot account?
Kind Regards
Kayleigh
Regularly unable to access secure page…
Regularly unable to access secure page to log in to my account. Last week Preloved advised on problem and has been ok until this morning! This problem is reoccurring to often..!
After having my account temporarily upgraded the problem has disappeared. I will report back when the upgrade ends .
April 30, 2025
Unprompted review
Reply from Preloved
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Had a general inquiry via email
Had a general inquiry via email, it was dealt with promptly and satisfactory.
April 29, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
It was just great and Katie was very helpful in getting my problem solved
It was just great and Katie was very helpful in getting my problem solved.
April 11, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Very prompt reply to my email from…
Very prompt reply to my email from Katie and promise of refund for the unwanted account. Thank you
April 7, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Very quick response and dealing with my…
Very quick response and dealing with my problem
Very efficient service and helpful
Explain very well and easy instruction (Even for a oldie like my wife)
March 30, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt and helpful assistance with an…
Prompt and helpful assistance with an advert from Sally. Well done.
March 27, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Katie really helped
I’ve been a member for a while now . It’s a great way of finding things and selling especially because I don’t use any other well known sites.
I was having problems to login and none of the FAQs fitted what I was after.
I emailed customer service and received an answer the next day helping me . I followed the instructions yippee all sorted.
I’d just like to say massive thanks to Katie for her help
March 24, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Had a problem with my add contacted…
Had a problem with my add contacted preloved bk and had great help fast and promptly by a member of staff called sally she been great help and amended the problem
March 24, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Problem solved straight away
I sent a general enquiry about why my advert were still in review, Sally contacted me and dealt with my issue swiftly and professionally. She was extremely helpful and answered my enquiry straight away.
March 24, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Help when needed
There was an error in automatically renewing the subscription. The immediate help was amazing from Holly and a refund offered straight away.
March 22, 2025
Unprompted review
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
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