Premier Hot Tubs Reviews 

Excellent value for money. Would highly recommend the company for anyone looking to purchase a new hot tub

Premier Hot Tubs made the whole hot tub buying experience far easier than I expected; especially Karen.
They were informative, professional, and gave excellent guidance throughout, making choosing and purchasing my hot tub an absolute doddle!

I received regular email updates about delivery dates and was kept fully informed about my tub’s journey to Liverpool.

When delivery day arrived, nothing was too much trouble for the delivery team. They expertly navigated a very tight space to position the tub exactly where I wanted it, and they even helped remove part of the fence to get it into place.
Installation was completed and guidance given around how to use the hot tub, including an email with videos to watch.

Fantastic service from start to finish.
I’m enjoying using my tub at least 4 times per week.
I’d highly recommend Premier Hot Tubs to anyone considering buying one.

Great communication and delivery guys were very helpful!

This is my second purchase from Premier Hot Tubs and both times the process from start to finish was positively 5 star. Pre-purchase information and assistance was great and I was sent all the information required on setting up The Hot Tub and how to use and keep it clean using the chemicals and equipment provided. The delivery was on time smooth and the staff were very helpful and informative. I would positively recommend Premier Hot Tubs. Mark from Portland in Dorset.

Was kept informed all the time and updated, was delivered with care and consideration, chemical starter pack included and a few other bits. Always on hand to answer any queries. I am really pleased with my plug in and play hot tub, and wouldn't hesitate to recommend them as a company.

After selecting the hot tub we were kept informed regarding delivery date and had to supply detailed information about access to our property so that they could design and organise an efficient delivery with minimal problems.
On delivery the staff were very careful and knowledgeable regarding the handling of the hot tub to ensure there was no damage to the tub or our property.
They positioned the tub with no issues and since then we have used it regularly and enjoyed the luxurious and relaxing expierence. We are not new to hot tub ownership but we are very happy with the tub and the service we have been given.
The aftercare sevice has been helpful and easily accessible on the phone.
So far very pleased with the product and I would recommend them.

If your looking to buy a hot tub this is the best company, always to hand to any questions. On delivery the gentlemen that delivered gave us loads of information about setting it up. As we only purchased a plug and play a full install was not needed. The information given in how to use the hot tub was great and considering we have never had one before gave us confidence we were doing things right. On delivery we were missing the cover lift but one email to Karen in the office and she sorted super quickly . Thank you for everything the whole family use it and we wouldn’t be with out it now.

Our experience from purchase through to delivery and setup was fantastic. The team was incredibly supportive throughout the whole process, always quick to respond and happy to answer all of our questions, which made everything feel really easy and stress-free.
The hot tub itself has honestly been one of the best purchases for our new home. The quality is great, and it’s made such a difference to how we relax and enjoy our space.
We’re really happy with everything and would definitely recommend Premier Hot Tubs to anyone considering getting one!

I would highly recommend Premier Hot Tubs. The prices are very competitive and the team really looked after us from start to finish. We got the St Lucia 6-8 Person Hot Tub with SMART TV and it’s brilliant and loved by the whole family.

Rick and team were excellent through the whole process. Patient and informative whilst we weighed up our choices for a hot tub, helping us to choose the right one for us. Then supportive in finding a delivery option into a challenging space to access. The whole process was first class from start to finish.

Really great hot tub and excellent customer service. Highly recommend

Really can't fault Premier Hot Tubs. Value for money was good, delivery speed and experience really good. The advice upon delivery was excellent. So far, so good!

Very fast, friendly and the hot tub is fantastic - would definitely use them again

Great price. Great product. Helpful staff in getting usual extras.
Slight negative - cover lifting mechanism could have better instructions.

Great product, great prices, great service!

Did a lot of research into this and this company came out on the top. Brought a great hot tub with a tv from this company. It was competitively priced. They turned up when they said they would do, they were careful, polite and caring and very professional and I can't rate them high enough.
Thank you

Kind regards
Richard Sanders

Extremely helpful company that went the extra mile to assist us - especially on a rather tricky delivery.

Had a great experience with Premier Hot Tubs. I was helped numerous times during the process with any questions I had before I ordered. Ordering was simple and delivery was expertly managed by Rick and Karen. They came prepared and made a challenging install look very straightforward! They even helped me work out the best lifter based on the space I had available, and have answered questions post-install. Wouldn’t hesitate to recommend.

Excellent communication. Easy to deal with. Everything simple with regards to delivery/set up/maintenance.
Hot tub was priced considerably lower than the same tub from other suppliers. Very pleased.

Premier Hot Tubs have been excellent from start to finish. From the moment I placed my order, they kept me fully informed about the progress and expected delivery of my hot tub. The installation took place at the end of November 2025, and the team arrived exactly when they said they would.

The installation itself was quick, safe, and very efficient. They also provided clear documentation on caring for the hot tub and guidance on installing the WiFi module, which I was able to set up afterwards without any issues.

We’re absolutely loving the hot tub and are pleasantly surprised to find it more economical to run than we expected. Overall, a smooth, professional experience and a company I’m very happy to recommend.