Bought 2 radiators in 2019. One for the kitchen, which still works but was placed too close to the door so, it keeps switching off, and the other was placed in the living room. The only space I had, w... See more
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Installation guys were v knowledgeable, though the rads took s little longer to arrive than expected. Still early days as not needed them fully yet, but did expect them to hold heat longer when they... See more
Company replied
Not off to a good start! Having just moved to a new property with no heating, and husband due to have surgery at the end of the month, we set out to find an alternative to gas central heating. Somet... See more
Company replied
Bought two radiators - not working after a year, and now find there has been a name change for the company, so left with two useless electric units. Waiting to see what new company offers - will repor... See more
Company details
Information provided by various external sources
Style without compromise
Contact info
North Bridge Place,, LE5 5AG, Leicester, United Kingdom
- 0116 296 3174
- info@premierradiators.co.uk
- www.premierradiators.co.uk
2.0
Poor
201 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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STAY AWAY from this bad company, they took my house keys!
Unacceptable experience. The heating engineer took my house keys after coming round for a survey! I felt very uncomfortable by this and decided to change the locks. He admitted taking them the next day and posted them back, they didn’t arrive until 5 days later, but IMO it’s an odd thing to accidently take so I called to make a complaint.
I then have the heating engineer call me to complain at me for complaining! I then receive another call from his friend also complaining and being quite hostile about my complaint.
I can’t believe the experience I’ve had with this company. I requested if the company would refund me for the change of locks, but they have refused, saying the keys may have fallen into his bag by accident.... the man admitted taking them but after he found out I complained his manner changed and even accused me of putting my own house keys in his bag!
STAY AWAY from this joke of a company. I’ve had a very upsetting experience dealing with them and want to warn other people about this terrible company.
February 28, 2019
Unprompted review
Reply from Premier Radiators
Dear Sophie,
We would like to apologise for the mistake that took place, our sales representative accidentally took your keys but as soon as he was aware of what happened, he ensured they were posted back to you the next morning. We are satisfied that no malice was intended and it was a genuine mistake, which was dealt with immediately. We apologised for the mistake however no compensation was offered because it was your decision to change the locks.
Kind Regards,
Premier Smart Heat.
Good service with everything explained…
Good service with everything explained by the salesman. Excellent installation, fitted quickly and set timer.
Such a shame only 4 stars given instead of 5 because when I went to pay by credit card the person at the other end of the phone repeatedly typed the wrong numbers until the administrator entered them. Unfortunately by that time the bank must have decided this was either a fraudulent payment request or excessive attempts so was declined. Payment was then paid by cheque, no problem.
Mike
February 27, 2019
Unprompted review
Reply from Premier Radiators
Dear Mr MacDonald,
Thank you for your review. We are glad we could provide you with a great service throughout, especially with the survey and installation. However we do apologise with the complication you had with the taking of payment over the phone. We hope that this doesn't happen again.
If you should need to contact us in the future for any advice on your heaters, please call us on 0116 296 3174.
Kind Regards,
Premier Smart Heat.
pricey but dos what it says on the…
pricey but dos what it says on the packet fitted by two good lads in no time
February 22, 2019
Unprompted review
Reply from Premier Radiators
Dear Mr Porter,
Thank you so much for your review. We are pleased that your heater is performing exactly as would've been described to you in our brochure and at the survey. Although we appreciate the initial price our customers pay however we hope in the long run you do find your new heater to be more economical and efficient.
If you should ever need any questions answered in the future, please call us on 0116 296 3174.
Kind Regards,
Premier Radiators.
Rep took our house keys -- no apology
EDIT: Premier Radiators is seeking to block this review, even as they acknowledge the events took place (in writing) and continue refuse us any compensation or apology.
My fiance asked Premier radiators to send over a representative. He spent hours in the apartment, then left and took my partner's only set of house keys with him.
My partner called him, he admitted he had them and agreed to post them back. She changed the locks to be on the safe side. She informed Premier radiators of what had happened.
After informing them, she recieved a phone call from the rep in question, pressuring her into withdrawing her complaint. She refused.
When that failed, she got a second call from a colleague of his also trying to pressure her.
Bear in mind, she doesn't have the keys to her own house at this point so can't even leave.
After explaining all this to premier radiators, they confirm all these events took place, but refuse to pay compensation or even offer an apology.
Beware. If you are a woman or in any way vulnerable, you are dealing with a company that endorses this kind of behavior.
UPDATE: the apology below is the first we've had. Simple question: why request for a review to be blocked, then apologize when your request is denied? Surely if it deserves an apology, you shouldn't have tried to block it.
Of course, the apology doesn't address the two pressurizing phonecalls made to a young woman alone in her apartment, who didn't have possession of her keys and couldn't leave, from the person who had taken said keys.
Premier Radiators, little customer service tip: if one of your reps takes keys out of a young woman's apartment, and she complains about it, don't let them call the young woman directly -- or have his colleages make additional calls -- pressurizing her to withdraw them. The wrongdoing was with your rep and you should have reprimanded him. Otherwise, what are you apologizing for?
In summary, the service from Premier Radiators is great -- if you want to find yourself starring in the opening scenes of a horror movie.
February 22, 2019
Unprompted review
Reply from Premier Radiators
Dear Mr William,
We would like to apologise for the mistake that took place, our sales representative accidentally took your keys but as soon as he was aware of what happened, he ensured they were posted back to you the next morning. We are satisfied that no malice was intended and it was a genuine mistake, which was dealt with immediately. We apologised for the mistake however no compensation was offered because it was your decision to change the locks.
Kind Regards,
Premier Smart Heat.
Lovely
Lovely, installation went without any problems. very quick to install,
Thanks
February 22, 2019
Unprompted review
Reply from Premier Radiators
Dear Tina,
Thank you for your review. We are pleased that you had such a great experience at your installation and we hope that you are enjoying your heater so far and enjoy it in the winters to come.
If you should need to contact us for any reason, please call us on 0116 296 3174.
Kind Regards,
Premier Radiators.
Honesty
Interested in these as we are looking at replacing storage heaters and these could be useful. However, I never trust a company who will not publish their prices, nor allow me to download a brochure without providing my full details including home address and phone number. Why do they need this just for me to look at a brochure, and why be afraid of publishing their prices.
Reminds me of the old double glazing days, or certain bathroom and furniture companies.
February 21, 2019
Unprompted review
Reply from Premier Radiators
Dear Ken Johns,
Thank you for review. We are sorry that you feel this way. The reason we do not publish our prices if because our heaters are made to order, we base the sizing on the KW required to heat the room that the heater is required for. Therefore we couldn't even give approximate prices as each persons home/rooms are different in size.
In regards to downloading our brochure, we also send you a copy of our brochure to your address as a hard copy. We are sorry that you feel you have had difficulty in inquiring further about us. However if you do need any further advice, please feel free to contact our office on 0116 296 3174.
Kind Regards,
Premier Radiators
Yes I would recommend this to anyone…
Yes I would recommend this to anyone who are looking for heating there home it is good
February 5, 2019
Unprompted review
Reply from Premier Radiators
Dear Robert,
Thank you for your review. We would like to thank you for your recommendation, this is very kind of you. We are glad that you are enjoying your heater so far and we hope that is continues to serve you well when the weather gets cold.
If you should need any further assistance, please call us on 0116 296 3174.
Kind Regards,
Premier Radiators
Mr Don Johnson.
On time clean and tidy, very pleased with everthing.thank you premier radiators.
January 18, 2019
Unprompted review
Reply from Premier Radiators
Dear Donald,
Thank you for your review. It's great that you were pleased with how the installation was carried out on the day, however we hope you also found our staff very information and professional when visiting you. We hope that you are now enjoying your heater and that you are finding it more efficient overall.
If you should need any further assistance from us, please call us on 0116 296 3174.
Kind Regards,
Premier Radiators.
I am very pleased with the radiators.
I am very pleased with the elegant, slimline radiators. They took a little longer than I was expecting, having to come from Spain, but they are well worth the wait. They are a wee bit on the expensive side, but only once to fit.
January 17, 2019
Unprompted review
Reply from Premier Radiators
Dear Carole,
Thank you for your review Mrs Atkinson. It's great that you are happy with the appearance of your heater and hopefully how easy they are to work too. We would like to apologise for the waiting time however as all heater are made to order, each customer will be receiving the best quality heater each time. We do also hope that over time you do see how efficient these heaters can be and how they can assist you economically in your electric bills too.
If you should need any help or advice, please call us straight away on 0116 296 3174.
Kind Regards,
Premier Radiators.
Premier Rads Premier Product
From the first demo through to the installation everything was first class. The demonstrator knew the product and answered all of our questions. The installers were quick, but timely. Cleaned up after themselves and made sure we were happy.
January 16, 2019
Unprompted review
Reply from Premier Radiators
Dear Dorset Conned,
Thank you for your review. We are happy that the Sales Representative gave you all the information needed on how the heaters work, how they are operated by a wireless thermostat and we hope answered any queries you had. We are sure that you are now enjoying your very own heater and learning how to use all of settings given to programme your heater.
If you should any other queries answered, please call us on 0116 296 3174.
Kind Regards,
Premier Radiators.
Excellent installation done.The two…
Excellent installation done.The two gentlemen were very polite and efficient.I could not be happier with them or the product.Thank you premier radiators.
January 15, 2019
Unprompted review
Reply from Premier Radiators
Dear Steven,
Thank you so much for your review Mr Ronald. We are happy that you had a great experience at your installation and that you found the staff were very courteous. We hope that you are now enjoying your new heater but if you should ever need any help with them in the future, or perhaps any other enquiries please call our customer service number on 0116 292 3174. However we are sure that after some time, you will enjoy the flexibility that your heater will bring you.
Thank you and Kind Regards,
Premier Radiators.
The men came on time fitted to…
The men came on time fitted two radiaters explained about them they left no mess and did a fantastic job The radiators were expensive but they were worth the price. I would recomend them to any one who is looking for radiaters.
Catherine O'Sullivan
January 12, 2019
Unprompted review
Reply from Premier Radiators
Dear Mrs O'Sullivan,
Thank you your kind review. We would to thank you for your recommendation, we are pleased that you are happy with your heaters so far. It's great that your installation went so well and that the installers were helpful and carried out a great job on the day, we hope your found them very informative when explaining the thermostat controls.
If you should need any further help from us in the future, please give us a call on 0116 296 3174.
Kind Regards,
Premier Radiators.
Premier Radiators…
We had a new radiator fitted in a flat that we own. The salesman was very pleasant and made sure we understood everything about the product before purchasing it. The fitter was also excellent although we couldn't have the new one fitted where the old one had been but this wasn't the fault of the fitter or premier radiators. It seems to be a well made product. Our only concern is how efficient it will be but only time will tell hopefully it will be as good as the salesman said it would be.
January 11, 2019
Unprompted review
Reply from Premier Radiators
Dear Customer,
Thank you so much for your review. We are happy that our Sales Representative was informative, and we hope that you are now enjoying the heaters and finding it easy to control them using your wireless thermostat. Seems that our Installations Team has also been very helpful and we hope very courteous. We hope that as you use your heater more you will find that the heater is as efficient as your salesman would've suggested, as you will hopefully notice a economical change in your bills over the long term.
If you should need any further advice from us, please do not hesitate to call us on 0116 296 3174.
Kind Regards,
Premier Radiators.
Home is wonderfully warm and the…
Home is wonderfully warm and the radiators look winderful
January 11, 2019
Unprompted review
Reply from Premier Radiators
Dear Mr and Mrs Bill,
Thank you both for your review. We are very happy that you are pleased with not only the appearance of your heater but also the way in which it operates. We hope that you are enjoying the warmth, given these cold mornings we are set to have.
If you should need any help or advice from us, please call us on 0116 296 3174
Kind Regards,
Premier Radiators.
Very Happy
There was no pressure during the survey/quotation. Installation was first class. Not the cheapest but price reflected in the quality of the units. Found YouTube videos that make understanding setting the timer easy. Thank you - I am really happy with my radiators
January 11, 2019
Unprompted review
Reply from Premier Radiators
Dear Stephen,
Thank you for your review. It's great that our members of staff who have come out to visit you, have been helpful, informative and courteous.We hope that over time your heater's efficiency will show and become more economic when it comes to your electricity bills. We also hope that you find the YouTube videos helpful and if you need any further help programming, call us for help.
If you should need any further help from us, please give us a call on 0116 296 3174.
Kind Regards,
Premier Radiators.
First class experience.
We have just replaced our storage heating system with Premier’s Natural Range in white slate and are so glad we did! The radiators are very efficient and look amazing. The whole process has been hassle free, Premier have proved to be totally professional and a pleasure to deal with, their installation engineer was courteous and efficient, we have no hesitation in recommending this company to future potential customers.
January 9, 2019
Unprompted review
Reply from Premier Radiators
Dear Vanessa,
Thank you so much for your review. We are so pleased that you are happy with the appearance of your heater and the way it operates efficiently too. We hope that the more you begin to use your new heater, the more benefits you will find on the heaters efficiency too. We would like to thank you for your recommendation on Trust Pilot and we hope that you have found all of our members of staff friendly and helpful throughout your process.
If there is anything we can do to assist you in the future, please call us on 0116 296 3174.
Kind Regards,
Premier Radiators.
Spent £3500 on the radiators last year…
Spent £3500 on the radiators last year . One is broken after using just 15 months, they need 22 days to send someone to fix it !
I have a baby at home, the customer service didn’t do any help , they don’t think about any solution of it.
Everything is BAD, please DON’T buy.
December 17, 2018
Unprompted review
Reply from Premier Radiators
Dear Nicole,
Thank you for your review. We apologise for the issues that you are experiencing with your heater and that you feel the customer service you have received has not met your expectations.
After your correspondence with the customer service team, you were called to arrange a date in which our engineers would come back out to you to resolve the issues that you were experiencing with your lounge heater. We appreciate that this date offered was further away than you would have expected, however as a busy company we do pre-book in any appointments with our customers. Therefore this would have been the earliest date we could've supplied to yourself.
As a result of your dissatisfaction, we offered you a temporary fix to ensure that you would have heating in your living room, also given you do have a small child in the property. It was noted that you were happy with this arrangement and that you could use this temporary form of heat up until the date we could visit the property.
We feel that this is an unfair review, to state that no help or solution was given to yourself, as we have offered you a temporary fix of heat and also still coming out to visit you on the date arranged to fix your heater entirely.
If you would like to speak to us further regarding your dissatisfaction then we suggest that you call us on 0116 2963174.
Kind Regards,
Premier Radiators.
Terrible customer service
I Order the radiators to replace the old night storage heaters in my new flat. The company came to fit them and with in two days the main room 1 had stop working. I called their customer service team on many occasions at first all I got was is it turn on! Well yeah why would it be turn off! Long story short it took them well over a month to get me a new one and it’s only coz I kept on and on. As it was the start off winter I had to go out and buy a oil filled radiator otherwise I’d of froze. So I ask to be compensated for that which I though was fair as their products are not cheap but they won’t. Terrible Customer service. Good product if working! Jon
December 10, 2018
Unprompted review
Reply from Premier Radiators
Dear Mr Stanley,
Thank you for your review. We are sorry that the customer service that you have received has not lived up to your expectations.
As discussed in the correspondence to you, we had to determine the problem with the heater before we swap the heater, your electrician confirmed there was power to the radiator but it was not working, once this was confirmed we were able to order the new heater for you. We also discussed that we manufacture to order which will take longer than just taking a mass produced one from a warehouse. The heater in question clearly had a manufacturing fault, which has been explained to you that we have no control over. We understand that the weather has turned colder but the decision to buy an oil heater was your own and we should not be expected to pay for that, you also asked us to pay for the electricity for the period you were using the oil filled heater. Regrettably, we cannot manufacture the heater any quicker than the Factory supply them.
Once we knew that the heater was required, we ordered it and fitted it within 16 days. We can confirm that you called us, however we were sorting out the replacement heater, which is not something that we get an instant response to, we would have updated you when everything was confirmed. Asking if the heater is on is just one of the necessary checks that we do when a heater is reported as not working, there are cases where this is the issue, believe it or not.
We hope that now your issue has been resolved that you now enjoy a warm winter with your Premier Radiators.
If there is anything else we can assist you with please do not hesitate to contact the customer care team.
Kind Regards,
Premier Radiators.
Electricians response to incorrect wirering inof radiators
Thank you for your response, I had an electrician out today who checked and found that your installers wired the radiators to the old night storage system which is why I switched because I do not require heating overnight or during the day. So this was your fault. Thank you I will have the information you require tomorrow as the electrician is sorting the problems out tomorrow I will write everything he says down and contact you with his response.
The independent electrician came and fixed the radiators which had been wired by your fitters to the of off peak system not the 24hr supply as requested on my paperwork..Thats why they didn't work
November 6, 2018
Unprompted review
Reply from Premier Radiators
Thank you for your reply. we would be very interested to see the electricians report from today as our installers should be fully aware that the Premier Radiators do not work solely on a night time tariff, could this have been during the meter change from SSE? If you could pass us any details because we would be concerned to think that the installers are not aware of the difference.
I hope that you will kindly consider removing your review as this is not the fault of Premier Radiators, if this is not actioned the review will be reported and removed by trustpilot.
Kind Regards,
The Team at Premier Radiators.
Like Fischer Heaters
Like Fischer Heaters, this Company does not take into account what the customer actually WANTS or NEEDS. I don’t have any central heating because of my health. However, as I’m getting older I want to choose what heating and electrical output I want in a room so I maintain optimum health. I don’t want to be pressured into buying heaters I won’t use. Premier Radiators will only sell you what they want you to have. This is such a shame, as I’d taken a long time to research the market, and their product seemed to fit the bill. Having previously worked for an Electricity Board, I sought information from ex-colleagues about my requirements. So I thought I’d covered everything before approaching Premier Radiators. This is where I then hit a stumbling block - they don’t seem to want customers unless it’s on their terms and they do not compromise. Not impressed with their marketing at all.
September 11, 2018
Unprompted review
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