Bought 2 radiators in 2019. One for the kitchen, which still works but was placed too close to the door so, it keeps switching off, and the other was placed in the living room. The only space I had, w... See more
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Installation guys were v knowledgeable, though the rads took s little longer to arrive than expected. Still early days as not needed them fully yet, but did expect them to hold heat longer when they... See more
Company replied
Not off to a good start! Having just moved to a new property with no heating, and husband due to have surgery at the end of the month, we set out to find an alternative to gas central heating. Somet... See more
Company replied
Bought two radiators - not working after a year, and now find there has been a name change for the company, so left with two useless electric units. Waiting to see what new company offers - will repor... See more
Company details
Information provided by various external sources
Style without compromise
Contact info
North Bridge Place,, LE5 5AG, Leicester, United Kingdom
- 0116 296 3174
- info@premierradiators.co.uk
- www.premierradiators.co.uk
2.0
Poor
201 reviews
No recent history of asking for reviews
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We are generally happy with the radiators.
We are very pleased with the radiators NOW, but not before several issues with one of the radiators was remedied.
There were cosmetic defects affecting the 'stone' panel on one of the radiators (we had purchased two radiators). This dealt with after a few weeks, but unfortunately the replacement panel was also suffering from cosmetic defects. A second replacement panel was fitted a few weeks later, and this panel was fine.
During the very cold spell this winter, about a month after the replacement panel was fitted, this radiator suddenly stopped working. This was checked on site by your installation team, unfortunately after a wait of 4 or 5 weeks! The defect found was a loose wiring connection, which was quickly repaired. The radiator has been working correctly since this repair.
An offer of some compensation for the difficulties experienced would have been welcome, particularly due to the very cold weather we were experiencing.
Without these issues I would have rated this product between 4 and 5 stars.
May 4, 2018
Unprompted review
Reply from Premier Radiators
Good Morning Robert - thank you very much for your feedback!
We are so glad you are now satisfied with the heating we installed and we regret that your customer journey in this instance was not as smooth as we would normally anticipate for our valued customers. We apologise that it took a couple of attempts to make sure the heater was perfect for you, this was an isolated instance. We are confident that you will continue to be very happy with the heating, going forwards. Technical support and customer care will always be available to you if you need anything or have any questions - we would love the opportunity to turn those 3 stars into more stars!
The Team @ PR
Never had any problems since being…
Never had any problems since being installed.I wouldn't be without them
May 3, 2018
Unprompted review
Reply from Premier Radiators
Good Morning Caroline - thank you for your review!
Its great to know you are pleased with the heater - its amazing what a difference they can make to your home. We would never anticipate you having any problems but if you should have any questions, please do not hesitate to contact us on Tel: 0116 296 3174.
The Team @ PR
The radiator we bought is super.
The radiator we bought is indeed super, fitted quickly and efficiently, and it works well. but I can't help feeling that the price off best part of £1,000. was far too much/
Donald Scarfe 01725510150
May 2, 2018
Unprompted review
Reply from Premier Radiators
Good Morning Mr Scarfe - thank you for your feedback.
We are glad to know you are impressed with the heater, its operation and efficiency. With regards to the price, you did agree to this on the day and we would remind you there is no obligation to purchase. The results you are receiving will pay for themselves and we are confident you will continue to be satisfied for a long time to come! If you have any questions you are always welcome to contact us on Tel: 0116 296 3174 - if there is anything we can do to turn those 3 stars into more stars!
The Team @ PR
A good product
A good product, well made with easy to control settings.
Handy to move heating around where you want it.
May 2, 2018
Unprompted review
Reply from Premier Radiators
Good Morning Mr Wood - thank you for your review!
We are glad to know you are pleased with the heater and find it easy to operate - its important to us that you feel comfortable and in control of the heat you want, exactly when you want it.
The Team @ PR
Excellent equipment.
May 2, 2018
Unprompted review
Reply from Premier Radiators
Good Morning Mr Neil - thanks for your review!
Its great to know you are happy and impressed with the heating system we installed - it is important to us that you feel confident when using the system and technical support will always be available if you have any questions.
The Team @ PR
does everything that they say
does everything that they say - very pleased with my radiator
May 2, 2018
Unprompted review
Reply from Premier Radiators
Good Morning Penelope - thank you for your review!
We are grateful for your feedback and it is really important to us that you are happy with the heater. We are sure it makes a big difference to the comfort and quality of heat in your home.
The Team @ PR
Not easy
I find the radiators difficult to set and I have ongoing trouble with one that shows 'open' after an hour's use and needs to be switched off and later restarted.
I have not had much help from the Customer Services. t
The technicians seem to find my lack of technical know-how trying!
May 1, 2018
Unprompted review
Reply from Premier Radiators
Good Morning Mrs McDerment - thank you for your feedback.
Technical Support is always there for you when you need it, we understand that the heaters are new to you and operate differently to the ones you have been familiar with previously. You can call as many times as you like, our Technical Support team will guide you until you are fully confident and comfortable with your radiators. We will contact you shortly to run through the basics again, don't worry - were here for you and in time we hope we can turn those three stars into more stars!
The Team @ PR
These radiators do not hold stored heat…
These radiators do not hold stored heat for as long as I was informed by the sales person . Bit disappointed considering the cost.
May 1, 2018
Unprompted review
Reply from Premier Radiators
Good Morning Mr Churchill - thank you for your feedback.
We want to make sure you are confident and comfortable using the radiators efficiently. The radiators you purchased are not the same as old night storage heaters. If you have any questions about how to run the system the Technical Support team are always available to answer them on Tel: 0116 2963174.
The Team @ PR
Worst customer service
Worst customer service. They installed the heater in december 2017 and it has stopped working today 23/03/2018. I called the company at 8:30am and the person said they technical team will get in touch to sort out the issue. I took a day off so that i could be on the phone with them. No call till 2:00pm i called them, after keeping me on hold for 10mins they put me through to the tech team and the person says the tech incharge is ill so she will call the manufacturer and discuss with them and come back to me before 5:30pm. This was a whole lie she never called and the office closes at 5:00pm so how can she commit to call me at 5:00pm. Now i have to be without heating in my bedroom for the whole weekend and they dont even have the curiosity to inform and update me regarding situation. When they did our survey MR Michael promised a good customer service however it all turns out to be fake.
March 23, 2018
Unprompted review
Reply from Premier Radiators
Good afternoon – thank you for your review
Whilst we understand your frustration with the issues you have encountered with your heaters, we believe your review is unfair.
I can confirm you contacted us on Friday 23rd March 2018 (the same day this review was posted), when our technical team were assessed the information provided and promised to contact the manufacturer in order to hone in on the root of the issue and come up with a solution.
Whilst we endeavour to resolve issues as quickly as possible, we require more than a day’s notice as all our engineers would have been sent out on their jobs for the day. For this reason, it was inevitable that you would be without heating over the weekend.
We apologise for not being able to get back to you on the same day, and unfortunately we couldn’t keep you updated or informed over the weekend as our offices are closed.
On Monday 26th March we discussed the issues of the radiator further and came to the conclusion that the best solution would be to book an electrician to go out and visit the property and replace your heater completely free of charge. This was booked promptly and, given the situation, we arranged for it to be carried out on 28th March 2018.
All in all from the date of your call, we resolved the issue in less than 2 working days.
If you could kindly change your rating to accurately represent the level of service provided, that would be much appreciated.
If you require any further assistance please feel free to call us on 0116 2963 174
The Team @ PR
Not as efficient as expected
Not as efficient as expected. 2kw radiator in the living room struggles to keep the room warm in the cold weather. Would need to run it constantly on with high temp to achieve wanted results.
For the money paid I was expecting something better.
January 21, 2018
Unprompted review
Reply from Premier Radiators
Good Afternoon - Thank you for your review.
We are sorry you are not completely satisfied with your new Premier Radiators. However we feel that your review is unfair as this has never been bought to our attention until now. Therefore, we have not been given a chance to discuss this with you directly or rectify and advise accordingly. We have reviewed your heating report and a 2kw heater for your living room is more than sufficient. However, there are a number of factors that need to be taken into consideration. These include:
• Level of heat loss
• Size of the windows
• Direction of the room
• Room leading to another room or other access
• Internal doors left open
We have tried to call you today but were unable to get hold of you. Please can you call the office on 01162 963 174 to discuss this further.
The Team @ PR
Excellent Value
We have only had radiator installed for just over a month but are well satisfied with its performance to date. It warms our quite large lounge to the requested temperature in a short space of time.
If it continues in the same way for the future we will be more than happy. P. Bryant
January 20, 2018
Unprompted review
Reply from Premier Radiators
Good Afternoon - Thank you for taking the time to review us.
We are very pleased to hear your overall experience is satisfactory. Should you ever need us in the future, please remember we offer ongoing support and to contact us on 0116 2963174.
The Team @ PR
Expensive but beautiful
Expensive but beautiful. Lovely constant heat and economical to run. I would have liked a bit more consultation as to the positioning when fitted, but otherwise very happy.
January 20, 2018
Unprompted review
Reply from Premier Radiators
Good Afternoon - We appreciate the Review.
We are pleased to hear you are very happy with your Radiators. We are very proud to supply both a beautiful and economical Radiator, after all our motto is ‘Style without compromise'.
We offer ongoing after sales support. Should you need to contact us for any reason, please do not hesitate to contact us on 0116 2963174.
Thank you for choosing Premier Radiators to heat your home.
The Team @ PR
Not as straightforward as I expected.
A simple task I thought for replacing the existing two electric wall radiators and bathroom towel rail with three Premier Radiators.
Fitters arrived as scheduled but problems ensued because of wall structure and were unable to place in identical position as old radiators in living room and bedroom. In fact latter suggested a totally different position as only suitable fixing point too high and too close to wall mounted TV - at this point I was beginning to regret having bothered.
However through perseverance they managed to overcome the problems and radiators fitted where wanted (but leaving holes in test places which they did fill though evidence still apparent).
Then unable to set up the App as was showing registered to a previous user so had to ask me to refer to the office - which was shut as getting on for 7pm by now.
App problem was resolved next day and fortunately spoke to individual in the office who had used my system for his own training and thus had been registered to him. However I would have much preferred it to have been explained thoroughly by the installers whilst they were there as don't believe I have properly understood how all the features are used (pity not able to link into Alexa).
Anyway radiators now serving their purpose and I have much more control than the previous mechanical timer and temperature controlled ones and they are probably more efficient.
January 20, 2018
Unprompted review
Reply from Premier Radiators
Thank you for your review.
In response to your comments we feel 3* is a little low and would kindly ask you to reconsider, bearing in mind the effort the installers went to ensure your radiators were fitted correctly. By your own admission there were problems with the wall structure and you are happy with the control and efficiency you now have with Premier Radiators.
We apologise for the problem with your WIFI hub and this was rectified swiftly. We have a separate Technical and Installation Departments as they fall under different specialities. This allows us to deal with any queries quickly and efficiently.
Thank you for choosing Premier Radiators.
The Team @ PR
**UPDATE** Thank you for upgrading your review to 4*. Please do not hesitate to contact us should you need any further assistance with the settings of the Radiators.
Good radiators but terrible control system
Excellent installation engineers, good radiators but the control system is ridiculously user unfriendly. To set up a weekly programme is long winded
complicated and the manual doesn’t really help. It doesn’t tell you how to do the simplest adjustment
January 19, 2018
Unprompted review
Reply from Premier Radiators
Thank you for your review.
It's great to hear that you were happy with the installation of your new radiators.
However, we feel the 1* review is unfair and would kindly ask you to reconsider.
We understand that you feel the controllers are user unfriendly. However, we have only one call noted on your account and feel that if you required extra help support you could of phoned for more information.
Since then we have not received any calls but rest assured we are always here to help you with your radiator.
Feel free to call our customer care team on 01162 963 174.
The Team @ Premier Radiators.
I had my radiators fitted last May so …
I had my radiators fitted last May so took time before I needed them. They are very efficient, house always warm. Only issue is that they have a function to switch off if a door or window is left open. This seems very easily activated and it took a long time before I was advised how to disable it. But OK now.
January 19, 2018
Unprompted review
Reply from Premier Radiators
Good Afternoon - Thank you for your comments.
It's fantastic to hear you are pleased overall . The 'Open' setting is an energy saving feature to ensure the economical running of the radiator. We are are glad to hear that you are now getting the most from the Radiators you have purchased.
The Team @ PR
Satisfied customer
Had my heaters fitted in septemer2016.
They appear to be working ok, and once room is warmed up it does appear to keep constant temperature.
Would have liked a two year checkup by you engineers.
Other than that “I like them “
January 19, 2018
Unprompted review
Reply from Premier Radiators
Thank you for your positive feedback.
We are glad to see that your happy with your new heating. Premier Radiators are temperature controlled and designed to keep the room warm and comfortable.
Please do not hesitate to contact our customer care line 01162 963 174. We are more than happy to help.
The Team @ Premier Radiators.
Very pleased with product and with …
Very pleased with product and with service. Reliable and always contactable and responsive
January 19, 2018
Unprompted review
Reply from Premier Radiators
Good afternoon Mr Price - thank you for your review!
We are glad to know you are pleased with everything we have done. It is important to us that you are happy, comfortable and confident with the system.
Thank for choosing Premier Radiators to heat your home.
The Team @ Premier Radiators.
Very pleased with the radiators
Very pleased with the radiators. Installation quick and efficient
January 19, 2018
Unprompted review
Reply from Premier Radiators
Good morning Eileen Smith - thank you for your positive feedback!
Its fantastic to know you have been pleased with the service you received. We are glad to know you are happy with the radiators and the installation went smoothly for you - its important that you are confident and satisfied with the system.
Thank you for choosing Premier Radiators to heat your home.
The Team @ Premier Radiators.
Excellent customer service
Very happy with the overall service and the speed in replacing my radiator when it developed a fault. Excellent service
January 17, 2018
Unprompted review
Reply from Premier Radiators
Dear Jamal Johnston,
Thank you for the fantastic review.
We are happy we have provided you exceptional service throughout your journey with Premier Radiators. Don't forget the aftercare package in place with full technical support should you need us please call us on 01162 963 174.
Thank you for choosing Premier Radiators to heat your home.
The Team @ Premier Radiators.
i have no issues to report about the …
i have no issues to report about the provision of radiators by Premier .
we have yet to fully test the product , the controls are a little complicated
January 17, 2018
Unprompted review
Reply from Premier Radiators
Dear James Armstrong,
Thank you for your positive feedback.
We are glad to hear that you are happy with the service you have received from Premier Radiators.
With the weather being so cold this winter we are sure that you will fully benefit from our efficient radiators.
The Team @ Premier Radiators
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