Bought 2 radiators in 2019. One for the kitchen, which still works but was placed too close to the door so, it keeps switching off, and the other was placed in the living room. The only space I had, w... See more
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Installation guys were v knowledgeable, though the rads took s little longer to arrive than expected. Still early days as not needed them fully yet, but did expect them to hold heat longer when they... See more
Company replied
Not off to a good start! Having just moved to a new property with no heating, and husband due to have surgery at the end of the month, we set out to find an alternative to gas central heating. Somet... See more
Company replied
Bought two radiators - not working after a year, and now find there has been a name change for the company, so left with two useless electric units. Waiting to see what new company offers - will repor... See more
Company details
Information provided by various external sources
Style without compromise
Contact info
North Bridge Place,, LE5 5AG, Leicester, United Kingdom
- 0116 296 3174
- info@premierradiators.co.uk
- www.premierradiators.co.uk
2.0
Poor
201 reviews
No recent history of asking for reviews
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I’ve got very nice Primier radiator in …
I’ve got very nice Primier radiator in the bedroom
Would like to install another one to my corridor, awaiting for discount
January 17, 2018
Unprompted review
Reply from Premier Radiators
Dear Nailia Kotikova,
Thank you for your positive feedback.
We are glad to hear that you are happy with the stylish Premier Radiators that you have had installed in your bedroom. We are happy to for you to give us a call to discuss any extra radiators you would like installing into your property.
The Team @ Premier Radiators
Very poor fitting and extremely bad …
Very poor fitting and extremely bad workmanship. All the radiators were put in the wrong positions and the wiring was really untidy. They drilled through beams badly and in the wrong place and instead of moving a socket they took the wiring around it. They put the panels back behind the radiators so badly that it caused the radiators to stick out. I would not recommend Premier radiators to anyone.
January 17, 2018
Unprompted review
Reply from Premier Radiators
Dear Mr & Mrs Scott,
Thank you for your feedback.
We are sorry that you feel disappointed with the service you received following the installation.
Whilst we can appreciate your frustration, we feel the review is unfair. As this is currently an ongoing situation and we are due to come out to your property to rectify these errors raised in your comments. We hope this will change your view of the products & services from Premier Radiators.
The Team @ Premier Radiators
Speedy response
Responded very quickly to my concerns and changed the radiator within 48 hrs. very impressive
January 16, 2018
Unprompted review
Reply from Premier Radiators
Hi David,
Thanks for such a positive review. We aim for complete customer satisfaction and are over the moon that you have been very impressed with our service.
The Team @ Premier Radiators
Not as good as our old system.
We regret changing our old storage heaters to what we were led to believe a much better form of heating. We used to have a lovely warm home. It is now often cold and nigh on impossible to programme the individual heaters. We are so disappointed and are over five and a half thousand pound out of pocket for a inadequate system.
January 13, 2018
Unprompted review
Reply from Premier Radiators
Dear Maggie L,
Thank you for your review.
We are sorry to hear that you are currently unsatisfied with your Premier Radiators. However, having looked into your customer account we have noticed that since your heaters have been installed 13/06/2017 you have not been in contact to discuss any of the comments mentioned above.
In the meantime we have tried to contact you to discuss this future but had no luck. Please contact us on 01162 963 174 and we look forward to hearing from you.
The Team @ PR
Had 3 heaters fitted cost over £3100 …
Had 3 heaters fitted cost over £3100 after the fitters left needed to reset my solar monitoring device in the main electrical panel when I moved the sender device all the electricity in the house went off the main electric cable from the box they fitted was loose and came out phoned the company up came out the next day not an acceptable response, it got fixed only to find out a few days later the heater in the lounge was coming away from the wall phoned again a week later it was fixed unacceptable again. These heater are very expensive look good and do the job hard to program yourself could do with easier instructions or a DVD so to sum up heaters good service and after service crap.
January 12, 2018
Unprompted review
Reply from Premier Radiators
Good Afternoon - Thank you for your comments.
We are sorry that you feel disappointed with the service you received following the installation.
Whilst we can appreciate your frustration, we feel the review is unfair. By your own admission you are happy with the heaters. There were problems following the installation and on both occasions it was acknowledged the situation was unacceptable and every effort was made promptly, without objection to rectify them by the aftercare service.
An Electrician visited your property the same day it was raised with the office and due to a busy Christmas period the rehanging of your heater was contracted out another company to make sure this was done swiftly in time for Christmas.
There is always ongoing support following installation. Should you need to take advantage of this please do not hesitate to contact us 0116 2963174.
Thank you for choosing Premier Radiators.
The Team @ PR
Some improvements needed to expensive units.
Installation and service good. Units are very attractive except for smaller half size ones that show large area of bare metal from the side view. From installation on a projecting wall all that is seen is bare metal sides. The "open" facility turned my rads off and it was suggested I turn this facility off! After just a few months use I am not yet convinced of its money saving... it seems comparable with other forms of heating, yet the purchase price is very high. Bathroom unit attractive but only turns on when set to over 23 degrees, so bathroom is often unheated when warmth in there is needed. Disappointed. Running costs might be comparable with gas CH and dual tariff, but I doubt cheaper
January 10, 2018
Unprompted review
Reply from Premier Radiators
Good Afternoon - Thank you for your review.
We are sorry you are not entirely happy.
The 'Open' setting is an energy saving feature to ensure the economical running of the radiator. If a Radiator detects a severe sudden drop in temperature. It reverts to ‘Open’ and disables the heat thinking that there may be an open window or door. The Radiator does this to save energy. This is done by monitoring output against temperature, and stopping if the heater is on but the temperature is not changing. If this is a continuous issue it is advised that this feature is turned off.
As I do not have a reference number for you could you please call our office on 0116 2963174 where we will be happy to assist you with the bathroom Radiator to determine and rectify any issues.
The Team @ PR
Having had no heating over the autumn …
Having had no heating over the autumn and getting them fitted late, any heating system would be better than what we had. Now waiting for the electric bill to see how efficient they are.
The fitters were speedy and took away old storage heaters. Unfortunately I've had to refit two brackets to secure the radiators to the wall.
Expensive but the jury is out.
Once I've had time to to get used to them, the settings an dthe timings I may improve my assessment but then again it may get worse.
January 9, 2018
Unprompted review
Reply from Premier Radiators
Good Morning - Thank you for the review.
We are sorry to hear you had trouble with the securing of the Radiators. We will always, where possible rectify installation issues. However, we have nothing on record to say this was reported to us. The Radiators you have purchased are very economical and we are sure you will be happy with the efficiency of the Radiators when the bill arrives.
If you wish discuss the settings with a member of the Technical Support Team please call us on 0116 2963174.
Thank you for choosing Premier Radiators to heat your home.
The Team @ PR
Feel disappointed in the controls
Feel disappointed in the controls . Position is awkward and very difficult to set. Have ended up using as manual.
The actual position of my radiators could have been better. They are expensive for what they are...sorry but feel a tad let down with purchase
January 8, 2018
Unprompted review
Reply from Premier Radiators
Good Morning -Thank you for reviewing us.
We are disappointed to hear you aren't entirely happy with the controls hopefully we can rectify this by assisting with the settings. A member of the Technical Department will call you to discuss this and set them to automatic for you. Once this has been set we are confident you will be a lot happier with the purchase.
In the mean time if you have any further queries please contact us on 0116 2963174.
The Team @ PR
The radiators work very well and with …
The radiators work very well and with the stone finish look are different and quirky. I think they look great.
I have an issue with the administration.
On the advice of my salesman I ordered the radiators with a stand as I was not sure where they would finally be located and this would give me flexibility. On the first visit to deliver the radiators the stands weren't loaded.
A month later they were delivered with stands , but the radiators were virtually touching the carpet, and the fitters pointed out that the bottom of the radiators get hot and the company advice is to mount them 250mm from the floor. After some deliberations and phone calls to the factory where there was no one to advise on the situation I agreed to wall mount the radiators.
Conclusion. Good product. Lousy advice and office management.
January 5, 2018
Unprompted review
Reply from Premier Radiators
Good Morning. Thank you for your review.
We are pleased to hear you are happy overall with the product but apologise that you felt you were not given enough support or advice. There have been revisions to both our technical and administrative departments since you purchased the heater and we aim to provide full support before, during and following all installations.
Thank you for choosing Premier Radiators to heat your home.
The Team @ PR
Not impressed at all with this company
Not impressed at all with this company, my 80 year mum called to ask for a free survey which this company advertises and was asked for her post code, she was advised they could not do that and where did she get the catalogue? It was obtained when she requested it through their own website. She was advised that they can give her prices over the phone, which she declined as she needed someone to tell her a bit more about the radiators and what size etc she needed.
I told her if that's the way they treat their potential customers just to hang up phone, and get a company that can fulfill what they advertise!!
December 14, 2017
Reply from Premier Radiators
Good Morning. Thank you for your review.
We are sorry you feel you have had a negative experience. To clarify, your mum would have been asked if she had received a catalogue as If she had not, one would be sent to her in the post. This is standard practice ensuring our customers have all the relevant information.
We do offer a free no obligation survey however due to her location there are no engineers available to service the area she lives and carry out a survey. she was offered an online/postal quotation as an alternative.
We do not, under any circumstances give out prices over the phone, until we receive all the relevant information from either our fully trained engineers or the returned quotation form from our customers outside the serviced areas. The reason for this is that our engineers make precise calculations to size the radiators required.
I have sent you a private message asking for her details so we can resolve this for your mum. Alternatively please contact us on 0116 2963174 or email info@premierradiators.co.uk where we would love to discuss this further with you.
The Team @ PR
I am warm and cozy
I am warm and cozy at last! Enjoyed meeting your representative who made buying a happy time. My only comment is the office staff do not read notes made on the invoice by the selling representative! This caused me a great deal of stress so office staff, whom are very polite, please upgrade your standards so they are comparable with your Mr Freeman! I cannot comment on the cost of heating my home yet till another 6months.
November 30, 2017
Unprompted review
Reply from Premier Radiators
Good Morning - Thank you for the review.
We are glad to hear how snug you are, especially in these cold months!
Mr Freeman is a fantastic engineer and we are sorry you feel this way about the office staff. We checked out the paperwork received and there were no side notes written. Either way, we apologise for any stress you have been caused and wish you well now that you are fully installed, warm and cosy!
We are sure you will be happy with the running costs once you have had them running for a while.
Thank you for choosing Premier Radiators to heat your home.
The Team @ PR
21st century solution to replace old style night storage heaters
I chose Premier radiators for a flat I rent out after researching a 21st century solution to replace old night storage heaters. The whole process from engineer visit to installation was excellent, particularly as I had a date in mind for installation that they were able to match. The installers were great, arriving on time, disposing of the old heaters, sorting out any electrics and setting up the radiators in a couple of hours with no mess. The controls are simplicity itself and the radiators heat up very quickly so ideal for occupants with variable schedules, as available on demand. Once I had decorated around them, which was simple as they come off the wall very easily (they are smaller than the previous old fashioned radiators) they looked great and I have a very happy tenant.
November 24, 2017
Unprompted review
Reply from Premier Radiators
Good Morning - Thank you for reveiwing us.
It’s fantastic to hear how happy you are with everything, form the survey to the installation process and that you find them simple to use. We pride ourselves on providing a modern solution to all heating needs and they do work very well with people with variable schedules.
Thank you for investing in Premier Radiators to improve the quality and comfort of your home.
There is always ongoing support after installation. should you need it, contact the team on on 0116 296 3174.
The Team @ PR
Not easy to programme
I am finding it difficult to set programme and not sure about it being a storage radiator
November 23, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon - Thank you For your Review.
The Radiators we supply are a modern storage heater using a Silox Dual Stone front panel. The Stone reaches its peak temperature after 10 minutes, stores the heat and emits it for the next hour making them highly economical.
We will arrange for a member of the technical Support team to call you to help programme them. Should you wish to speak to us in the meantime with any concerns you may have. Please call us on 0116 296 3174 and we will be happy to assist you.
The Team @ PR
Had a radiator installed as additional …
Had a radiator installed as additional source of heat in our conservatory. Was a bit dubious that it would do the job but at the end of the day decided to risk it in spite of cost. Have to say that now we have used it for a few weeks it does exactly what we bought it for so we have now a warm and comfortable conservatory even in very cold weather.
Admin-wise up to installation everything was fine and it was even delivered sooner than we were expecting. The lads who did the job were very good-3 came to install 1 radiator but I guess that was down to their workloads.Two things concerned 1) that they were rushing everything as they had another job to go to to the extent that the team leader (?) completed the questionnaire and I just signed in agreement so I felt a little pressured to go with his answers and 2) one of the fitters programmed the timer to my requirements and whilst I watched him do this programming there was no way that I would have been able to understand this operation in such a short space of time.
The timer on this thing is a nightmare to understand-why they can't devise something simpler is beyond me. I was offered a remote control when the sales guy came round doing his sales bit but at £135 (I think that was the figure he quoted) it was a non-starter. To get round this I bypassed the timer and installed a Hive plug (£35) which does everything that the timer on the radiator should have done with the exception of the temperature which I control manually, so now I have the option to operate this from my phone and ipad etc etc.
Finally and only a small point I would have thought that a product which is very expensive would have justified a follow up call from the company to see how we were going on with it. If they had done this I could have explained the problems with the timer and I probably wouldn't have felt the need to write this review as it is......
November 17, 2017
Unprompted review
Reply from Premier Radiators
Good Morning - Thank you for reveiwing us.
We are very glad to hear that you are pleased overall and can now use your conservatory all year round. All of your comments have been taken on board and we are strving to improve our services pre. during and post installation. We are devising a new, easy to follow user manual (currently in production) and will aid in future changes you wish to make with timings/temperature of the radiators. Which will be given to all customers at Installation.
We do offer a WIFI option which can also be controlled from your phone and IPad etc including temperature control but all Radiators are individually programmabale without the need of any additional timers and plug even without this option.
I will arrange for a member of the technical Support team to call you so you no longer need to use the Hive Plug. Should you wish to speak to us in the meantime with any concerns you may have. Please call us on 0116 296 3174 and we will be happy to assist you.
The Team @ PR
What happened to customer care!!
Not impressed with customer services at all. We were due to have our radiators fitted on an a.m call. 12 o clock came and went. I phoned to see what was happening and was told they were stuck in traffic. 2pm came & went. Another call to be told they had gone to the wrong job. 4pm, 6pm eventually 7pm the electricians arrived. They fitted the wrong colour in the lounge and plugged it in to an extension lead instead of putting in a fused spur, the bathroom radiator was crooked & they also chipped the top of the doorframe which I have been told by Floella that is my problem not theirs.Contrary to what it says in 2.7 of Terms & Conditions.The correct radiator has been replaced in the lounge and the bathroom one re sited.The radiators work well but I would not recommend the company as they don't take any responsibility for anything going wrong.
November 3, 2017
Unprompted review
Reply from Premier Radiators
Good Morning - Thank you for the review.
We are sorry to hear you are not happy with the service. Unfortunately due to an error in the booking system and a delay at a previous job meant there was a mix up and we can only apologise. In order to ensure you were fitted as soon as possible and to accommodate your needs, you were given the option of a late installation the same day or the opportunity to rebook. Whist we can appreciate neither of these options were ideal under the circumstances we tried our best.
Our Customer Relations department will be in touch shortly to discuss everything. We always take a fair stance on any issues raised after installation and would like to resolve any outstanding issue.
The Team @ PR
Not off to a good start
Not off to a good start! Having just moved to a new property with no heating, and husband due to have surgery at the end of the month, we set out to find an alternative to gas central heating. Something a bit innovative and stylish. Found the product, placed the order, paid the deposit to the salesman. Just chased delivery, telephone number on paperwork does not exist. Tracked down another number and they know nothing of our order! Now have to wait until end of November. Thus far not impressed!
October 30, 2017
Unprompted review
Reply from Premier Radiators
Good Morning - Thank you for your review.
We apologise for any concern or inconvenience this has caused you. It has been brought to our attention there is an error in the print work regarding the telephone number which we are currently rectifying. Our Head of Operations did discuss this and the issue of the missing paperwork with you and the situation was rectified immediately.
We aim to install all radiators within 4-6 weeks depending on availability, stock and a mutual agreement of a convenient date with the customer.
Again, please accept our sincere apologies and once you are installed we are certain you will be very happy with the outcome and restore your faith in us.
Thank you for choosing us.
The Team @ PR
Premier radiators
The radiators are excellent they look good and do there job perfectly,the guys who fitted them were great thanks premier.
October 20, 2017
Unprompted review
Reply from Premier Radiators
Good Morning - Thank you for the review.
Happy to hear you are pleased with every aspect. Your comments with be passed on to the guys that installed them for you.
Thank you for choosing Premier Radiators to heat your home.
The Team @ PR
Premiere Radiators review
The radiators and remote smartphone app are great and keep the property at temp very efficiently ... wish I'd had access to them years ago.
No survey facilities offered in central Scotland was also poor. It was necessary to send a plan of property with sizes of rooms etc.
A few delaying glitches in the order process was disappointing but got there eventually.
October 4, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon - Thank you for reviewing us.
We regret to hear of the few glitches you encountered and that you find the non survey facilities in Scotland Poor. We are aiming to provide this facility to all areas of the UK in the near future. As the business continues to grow so does our reputation. We offer the 'supply only' option through room dimensions and floor plans to the residents of Scotland at present so they are still able to take advantage of using Premier Radiators and the benefits of a smart and economical way of heating their home.
If you have any further comments where you feel we could improve the quotation process in areas not not serviced by an engineer, please advise us. We are always open to this so we can continually improve our service. Thankfully, despite those glitches you are pleased with the end product which we are very happy to hear.
Thank you for choosing Premier Radiators.
The Team @ PR
All went smoothly from initial contact …
All went smoothly from initial contact through to fitting, just one minor hiccup in bathroom through lack of prior consultation but rectified when mentioned. Not yet used the heaters fully as only fitted in April therefore effectiveness not completely tested over winter months.
October 4, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon - Thank you for leaving us a review.
With the weather getting colder we are sure you will soon be making full use of the heating system and be completely satisfied when you do. Happy to hear the hiccup was rectified quickly. We try our hardest to acknowledge and correct any issues as efficiently as we can.
Thank you again for choosing Premier radiators.
The Team @ PR
Radiators looking very smart
Installation was connected quickly and efficiently. Very tidy.
Radiators look so smart, much better than the old storage heaters that took up more space and ugly looking. These fit in a treat, will recommend to anyone.
September 28, 2017
Unprompted review
Reply from Premier Radiators
Good Morning - Thanks for the review!
We are glad you found the whole process easy and you have said goodbye to the old ugly heaters. We hope you enjoy making use of the smart looking and extra space you now have. After all, our motto is 'Style without compromise'.
Thank you again for Chosing Premier Radiators.
The Team @ PR
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