Bought 2 radiators in 2019. One for the kitchen, which still works but was placed too close to the door so, it keeps switching off, and the other was placed in the living room. The only space I had, w... See more
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Installation guys were v knowledgeable, though the rads took s little longer to arrive than expected. Still early days as not needed them fully yet, but did expect them to hold heat longer when they... See more
Company replied
Not off to a good start! Having just moved to a new property with no heating, and husband due to have surgery at the end of the month, we set out to find an alternative to gas central heating. Somet... See more
Company replied
Bought two radiators - not working after a year, and now find there has been a name change for the company, so left with two useless electric units. Waiting to see what new company offers - will repor... See more
Company details
Information provided by various external sources
Style without compromise
Contact info
North Bridge Place,, LE5 5AG, Leicester, United Kingdom
- 0116 296 3174
- info@premierradiators.co.uk
- www.premierradiators.co.uk
2.0
Poor
201 reviews
No recent history of asking for reviews
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I was pleased with the simplicity of …
I was pleased with the simplicity of installation and its subsequent effectiveness. However, this was for one quite small job, and I find it difficult to generalise from that to a large job, such as fitting out a whole house.
September 26, 2017
Unprompted review
Reply from Premier Radiators
Thank you for the 5 Stars.
We take pride in installations of all sizes, which is reflected by your review. Should you ever choose us for a larger scale job we are confident you will feel exactly the same.
Thank you again for choosing Premier Radiators.
The Team @ PR
Excellent
Excellent, have already passed on details to other people. Really pleased with radiators and the service, thank you
September 26, 2017
Unprompted review
Reply from Premier Radiators
Thank you for the Excellent Review Lesley.
It's always great to hear our customers are so happy they recommend us. We look forward to welcoming everyone you have sent our way and hope you enjoy the warmth now that Autumn is setting in.
The Team @ PR
Very good and efficient service
Very good and efficient service. We had the radiator installed and the weather got warmer but seemed good when we had it on.
August 14, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Mrs Fletcher - thanks for your review!
Its great to know you were pleased with everything - the warmer weather wont last forever inevitably the heating will be coming on soon enough and we can show that your investment into the Premier Radiator system was a great decision! Thanks for choosing us to warm your home this winter (and for many more to follow)!
The Team @ PR
THE GUY WHO SOLD THE RADIATORS WAS VERY …
THE GUY WHO SOLD THE RADIATORS WAS VERY HELPFULL
AND THE FITTERS IVE WHERE GREAT IVE YET TO USE THEM AS IT WAS FITTED IN JUNE SUMMERTIME
August 14, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Maria - thank you for reviewing us!
Its great to get your feedback and even though it has been a warm summer and you have not yet had the chance to stretch the legs on your heating system yet, we know you will be very happy, comfortable and confident that the heating system will improve the comfort of your home during the colder spells. If you need any help at all, please do not hesitate to contact the customer care team!
Thanks for choosing Premier Radiators!
The Team @ PR
Had to wait longer than expected for delivery.
Only 4 stars because (1) Premier Radiators ordered early November 2017 and we expected delivery within a couple of months but had to wait 4 months. Wouldn't have been a problem except that some of our existing heating stopped working on Christmas Eve!.
(2) As Premier Radiators were not installed until the Spring, unable to comment on efficiency or running costs over a winter period.
That aside, on day of installation, the electricians arrived at time stated, removed 6 off peak storage heaters, replaced them with 6 Premier Radiators, cleared up and showed us how the individual controls worked all within 2 hours.
Very pleased with the look of the Radiators, they are quite unobtrusive. Also impressed that they can be easily lifted off of the wall to decorate behind.
Never having had to programme a heating system before, it did take me a while to get my head around setting the individual timers to suit our needs. However once set, it is easy to switch between auto and manual operation, and to adjust the temperature if needed.
For the short period we had the radiators on in the spring we were happy with the performance.
Overall we would recommend Premier Radiators.
August 9, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Mrs Haynes - thank you for your review!
We apologise for the initial delay to install the heaters, but we are very glad to hear that you are happy with their look and functionality now they are working to make your home more comfortable. Full customer care and technical support will always be ongoing and available to you, should you require any help in future. We are certain you will continue to love the new heating system as the colder weather arrives and you can look forward to many cosy winters to come!
Thank you again for choosing Premier Radiators to heat your property.
The Team @ PR
Very professional service
Very professional service and fitted with good explanation of process. Workmen did an excellent job including removal of waste and cleaning working area. Very satisfied.
August 8, 2017
Unprompted review
Reply from Premier Radiators
Good Morning Mr Giles - thank you for your review!
We are always happy to receive customer feedback and its great to know you are pleased with the service and product we provide. We are glad you enjoyed your installation and will continue to benefit from the new heating system as the winter inevitably draws near! Thank you for choosing Premier Radiators to heat your home.
The Team @ PR
Took a while to sort out a problem
There was a problem with one of the radiators and it took several weeks to sort it out. It was changed for a new one. The fitter did not have a very good attitude, not believing that the errors were due to the radiator and insisting it was the room it was located in that was at fault, which it wasn't. This delayed the process of getting the radiator changed. New radiator works fine, as do the others that were installed.
August 6, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Mrs Humphreys - thank you for your review.
We regret that you encountered an issue with one of the heaters but as you say, we replaced the unit within weeks. We apologise that you did not get on with the installer, you can appreciate there are many things they have to check in order to diagnose a fault. We are glad we got to the bottom of the matter and would like to reassure you, moving forwards, of our best intentions. Customer care and Technical support will always be available to you if you need it. Thanks for choosing Premier Radiators!
The Team @ PR
My new raidiators
The fitters turned up on time and fitted the radiators quickly with no mess, they took away my old storage heaters which was very useful. Looking forward to using them in the winter!! I would recommend.
August 6, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Ellie! Thank you for reviewing Premier Radiators!
We are pleased you found the installation process neat and enjoyable. Its good to know you are happy and cannot wait for a cosy winter with your new heating system! Thanks for recommending us in future and choosing Premier Radiators to warm your home.
The Team @ PR
Conservatory Heating
The whole transaction was both efficient and pleasant. The staff could not have been more helpful, in discussing my requirements, arranging the installation and in fitting the radiators. The Fitters were exceptional and the result a great success. Sheila Bannerman
August 5, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Sheila - thanks for your review!
Its good to know you were satisfied with the customer journey from start to finish with Premier Radiators. It is important to us to know that you are pleased with every step along the way, from first contact to installation and then continued use of the heaters. Your kind words will be forwarded to the installation team - thanks again for choosing Premier Radiators!
The Team @ PR
Everything explained really well.
The rep explained everything well. Office staff very helpful when telephoning. Installation team were good and did an excellent job. Radiators look brilliant but I haven't tried them yet as the weather has not been cold enough.
August 4, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Susan - thanks for your review!
Its good to know that you are happy - we appreciate your feedback! Both the installers and team at head office are keen to ensure your customer journey is a positive and smooth one, we are glad you are satisfied and love how the heaters look now they are installed in your home! We know you will be just as impressed when they work to keep you cozy through the colder months ahead!
Thanks for choosing Premier Radiators to heat your home!
The Team @ PR
No problems with installation
No problems with installation. Not cold enough to try but hope all goes well when the weather changes
August 4, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Sarah - thanks for your review!
We are glad you were pleased with the installation and its good to know you were pleased with your customer journey with Premier Radiators so far. It has been warm so you wont have had much opportunity to stretch the legs on your heating system yet, but we know you will be happy when the temperatures drop! Were here to help if you have any questions!
Thanks for choosing Premier Radiators!
The Team @ PR
A very satisfactory result
After an initial problem with the survey and delivery of radiators that could not be fitted in the space available - the action taken was exemplary and different radiators were provided and fitted to a high standard. Very satisfied with the final outcome.
August 3, 2017
Unprompted review
Reply from Premier Radiators
Good Morning Mr Ellement - thanks for your review!
We are sorry to hear there was a hiccup during the early stages of your customer journey, however its great to know you are satisfied with the way the matter was resolved and we are glad you find everything to the high standard you would expect. Thank you for choosing Premier Radiators to heat your home.
The Team @ PR
Early days
Installation guys were v knowledgeable, though the rads took s little longer to arrive than expected. Still early days as not needed them fully yet, but did expect them to hold heat longer when they were on back on March. . Hopefully they will come into their own this winter as they are expensive & be interesting to see electricity bills.
August 2, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Lynda, thank you for taking the time to review us!
We are glad you were happy with the installation team that visited your property. It is important to us that you feel comfortable and in total control over the heat in your home. It has been warm of late, but we know you will continue to love the heaters as you feel the benefit they bring to you for many cosy winters to come!
Thank you for choosing Premier Radiators to heat your property!
The Team @ PR
The radiators do their job very well
The radiators do their job very well. They are worth the money.
The initial visit to see what we needed was a pleasant experience and the fitters were cheerful.
Very happy with our purchase
August 2, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Mrs Mossop - thank you for reviewing us!
We are so pleased you love the new heating system and find them value for money! We are glad you enjoyed the initial free survey visit and subsequent work that followed to bring your home back to a comfortable level! Thank you for choosing Premier Radiators!
The Team @ PR
I was worried about 2 things (well you …
I was worried about 2 things (well you do don't you)? First; would running these electric radiators be as cost efficient as promised and, would they provide good after care if there were any problems. And the answer to both is yes.
August 2, 2017
Unprompted review
Reply from Premier Radiators
Good Morning Mr Gritzman - thank you for your review!
Its natural to have concerns when considering investing in a new heating system, or indeed any home improvements. We are so glad you chose Premier Radiators to heat your home and that you have been satisfied with the product, service and results in the meantime. We are sure you will continue to be very happy moving forwards and can look forward to many cosy winters to follow with your new heating system!
The Team @ PR
From the outset I was given a good …
From the outset I was given a good detailed understanding of how the product worked and whether it was suitable for my needs. There was no pressure to make a decision to purchase straight away with special offers etc.
On delivery I was shown in detail how to use the heater and a demonstration was given.
I have used the heater a few times and have been rather surprised how effective it is in heating quite a large room and there is a wide range of control to provide the heat only when it is needed.
It is small, unobtrusive and easy to move when needed.
August 1, 2017
Unprompted review
Reply from Premier Radiators
Good Morning Mr Wood - thank you very much for your review!
Its important to us that you do feel fully informed and in control throughout your customer journey with us. We are pleased you are satisfied with the product and service, noticing the difference the new heater makes to the space. Customer care and technical support is ongoing if you ever need help, do not hesitate to contact a member of the team!
The Team @ PR
Very quick installation with no mess in …
Very quick installation with no mess in removing the old radiators and fitting the new. Worked very well over the winter period with very accurate temperature setting and timings. Electricity use lower than expected and bills much lower than the same period last year even though electricity prices increased.
Would certainly recommend these radiators
August 1, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Mr Locke - thank you for your review!
Its good to know you were happy with the installation and operation of the new heating system over the winter months. Its also good to know you are seeing a reduction in the bills you have received since the installation despite rising energy costs. Thank you for choosing Premier Radiators and for recommending us in future!
The Team @ PR
Improved Fires
Fires better than the earlier Fischer ones for neatness but just as difficult to program,far too complicated for us maybe would suit variable shift work customer. The clicking on and off of the earlier ones has been silenced so big improvement.Installers did a good job
August 1, 2017
Unprompted review
Reply from Premier Radiators
Good Afternoon Mr Petfield
Thank you for your review of the Fire. If you would like any more assistance with programming or understanding the thermostat settings do not hesitate to give the team a call on 0116 242 6430. We are glad to know you are happy with everything overall and thank you for choosing Premier Radiators!
The Team @ PR
Name & Shame : Life Changing Experience.
80 years old, Heart Attack / Surgery in 2000, now disabled due to Heart Failure.
Oct. 2016 I received unsolicited Leaflet from Company. Hindsight? Regret requesting a Brochure?
Received call re : my brochure request, I said not interested, no prices / sizes etc, to make a valid comparison?
Told all radiators are Bespoke, to customer requirements, therefore prices varied.
N.B. Bespoke is Mentioned / Printed, 6 times, throughout the initial period, Oct.2016 to 17 Dec.2016 i.e. Delivery / Installation?
All 4 radiators, received / installed, not Bespoke? as specified / agreed, in All Correspondence?
The radiators, subsequently discovered, were standard Climastar units, made in Spain.
New meaning of “ Bespoke “ i.e. # Disguised Cheaper Units? Dumped on unsuspecting Disabled OAP at inflated prices. ( Deception / Fraud? ).
Rang Company on Monday 19/12/2016 - Why Bespoke? radiators, not as specified in Order Confirmation etc.
23 Dec.- Feb.2017 : Citizen’s Advice / Trading Standards decided to process my case, because of my age / disability. All their attempts to mediate / enforce The Consumer Rights Act. 2015. Failed.
16 Feb. - 23 Mar.2017 : I initiated Legal action. Advised good claim, but financial status checks of Limited Company. Questionable?
# See : Evidence - TrustPilot Review from another customer - Published 25 Apr 2017. Quote : “ Offered a deal re: leftover radiators from a Commercial Offer.” this clearly shows the Devious mind set of Premier Radiators Ltd.
Latest review : Published July 16. 2017. P.S. Gives - One Star?
Conclusion : It is inconceivable that a UK Co., part of a much larger Group? would go to such lengths to “Make a Fast Buck.“ This Callous / Devious behaviour, has resulted in 6 months of Hell, both Financially and Specially to my Health. All relevant evidence available.
To date, all my attempts to get Justice have Failed?
Reliably Informed - Social Media is now most affective weapon against corporate wrong-doers? This TrustPilot Review, is my first step in that direction?
July 27, 2017
Reply from Premier Radiators
Good Morning Mr Framrose
Thank you for taking the time to review us. We are sorry to hear that you are unhappy.
Customer care and technical support is/will always be ongoing and available to you as a valued existing customer so please do not hesitate to keep in touch if you need anything.
We would point out that you signed a contract of sale, which is a firm purchase and having had the heaters installed in your home we are yet to receive payment in full. We believe your review to be unfair and largely inaccurate. The heat should speak for itself as you fail to mention how much of an improvement to your home the new heating system has made for you. Improved comfort and efficient results are the reason so many of our customers choose Premier Radiators to heat their home. Perhaps more time is required for you to start to see the benefits for yourself, in the meantime we are always on hand and happy to assist you if you do need anything.
Thank you for choosing Premier Radiators
The Team @ PR
I agree with the previous reviewer …
I agree with the previous reviewer about the unprofessional behaviour of this company . I had radiators installed recently and my husband signed the form saying he was happy with the installation but when I inspected the apartment I realised that one of the radiators was not in the space agreed with the sales person. Also he had not ordered towel rails for the bathroom as agreed.I phoned him and said not to worry about the location of the radiator we could manage but I would like to have the towel rail. He agreed to sort it.After three weeks when I had heard nothing I rang Premier only to be spoken at by some incredibly rude person who would not let me get a word in edgeways who in essence told me it was my own fault. In her bombastic view there was no mention on the order about a towel rail ,my husband had signed a satisfaction form,the sales person no longer worked for Premier and I should have rung head office not him and since it was already three weeks since installation there was nothing they could do other than send me a towel rail for a further £50. I had already spent a lot of money on 4 radiators which I now deeply regret. I ended up hanging up on this unbelievably rude person because it was so pointless being lectured by someone who had no concept of customer care. Premier you have a responsibility to your customers but clearly your employees don't think so. I would not recommend you.
July 16, 2017
Unprompted review
Reply from Premier Radiators
Good Morning Mrs Dawood - thank you for your review.
We are sorry to hear that your experience with Premier Radiators did not run as smoothly as we would normally anticipate for our valued customers. However, addressing the points you raised:
1) The towel rail was not part of the original order paperwork. We apologise for any miscommunication and therefore we are sorry this was not delivered along with the heaters.
2) Following the installation, the customer checklist was signed to signify that you were pleased with all aspects of the work carried out. This gives the installers the opportunity to address or rectify anything you are not happy with whilst on site, avoiding the need for unnecessary repeat visits.
3) We would expect the customer to liaise with the office directly if there were any concerns about the order, particularly as you were unable to speak with the engineer. It took you three weeks to bring the matter to the attention of the office team, had you contacted us sooner we would have looked into the matter immediately.
We regret that you would not recommend us in future but feel we have met all of our obligations to you as a customer in this instance.
Moving forwards, should you have any further questions about the heaters the customer care team will be happy to assist you.
The Team @ Premier Radiators
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