Premier Radiators Reviews 

I am really happy with the product that I have bought, however I have found the customer service unacceptable. The radiators were installed after an initial consultation from an employee of the company. The employee explained that I wouldn't need to change from my economy 7 tariff which sounded ideal to me and so I ordered the heaters. Upon installation the engineers told me that the radiators were not suitable for this type of energy tariff. This is annoying as I now need to spend time finding a new energy tariff. I'm concerned that other employees sell the radiators using misleading information.
When I contacted premier radiators to let them know I was disappointed that I received false information about the product, I received a response 3 weeks later saying I should have challenged the information that was given to me, as it is different to information listed in the brochure. However, I naturally trusted the information given by a trained employee of the company which has more indepth knowledge than can be printed in a brochure.

Additionally, I received unprofessional customer service in the lead up to the installation. I received several phone calls and each time I answered, I could hear that employees were having chatty conversations whilst the phone was ringing meaning that they were not ready to speak to me when I answered the phone, nor did they know my name or why they wanted to speak to me. Employees also accidentally phoned me when they had meant to phone different customers.
Another source of friction was that 2 days before installation of the radiators I was offered a deal whereby they had leftover radiators from a commercial offer, which could have been offered to me at a discounted price. The department phoning me where unaware that I had already placed an order (which is made to measure so of course couldn't be returned). This to me highlights that the company is unprofessional, does not communicate with other departments and does not know how to treat customers with respect.

We wanted something a bit more modern for our apartment which we could programme as we only visit this at weekends. Premier heaters really compliment the rooms and were fitted with literally no mess left. Installation guys were excellent too. Really please with them.

Really pleased - hope to buy more soon. Good service and speedy turnaround.

Ordered these heaters in time for winter. Service was great, I had a home survey which gave me the piece of mind that I only purchased the heaters I needed, rather than randomly instilling throughout my apartment. The fitting team were really good and left no mess. Great heaters from a really good company, I highly recommend.

Very happy with all elements of the service so far - friendly team, easy purchase. Heater does just what I expected and needed. Can't say fairer than that - thanks all. Would consider further purchases if I need more and happy to recommend to friends and family.