Preppers Shop UK Reviews 

4,538
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,070 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the ordering process is simple, leading to fast dispatch and delivery for many purchases. Consumers often find the outdoor gear and equipment to be of good quality, making it a reliable choice for camping and outdoor activities. Some reviewers were not happy with significant delivery delays and extended waiting periods before receiving their items. People also noted poor communication, as emails often went unanswered or faced long response times. Furthermore, several customers struggled to obtain timely refunds when orders were cancelled or items arrived incomplete.

What people talk about most

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. Some consumers... See more

Product

Customers had ambiguous experiences with product quality and availability. While many reviewers praised the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Response time

Customers consistently note negative experiences with response time, highlighting a lack of communication and... See more

Refund

Users describe negative interactions with refund processes, reporting extreme frustration and severe delays... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery was very slow. Your website quotes 3-5 days. Actual was over two weeks. Item was ordered on the 5th April, did not arrive until 22nd April. Website does not allow tracking of item. The... See more

Rated 1 out of 5 stars

I ordered a Kitchen Devils utility knife. Got the acknowledgement email. After three weeks without anything happening, I enquired, they said not in stock, trouble with supplier. A couple of weeks late... See more

Rated 1 out of 5 stars

AVOID,Absolutely shocking service. Ordred in stock item, contacted them as no updates to say they are awaiting stock another week they say, of course nothing happens so contact for a refund 7 days t... See more

Rated 1 out of 5 stars

What a nasty company to purchase from, When you order they promise up to 14 working days. This is more like months. Got tired of them so cancelled the order, the refund was promised up to 7 working da... See more


2.8

Average

TrustScore 3 out of 5

5K reviews

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1-star

Asks customers to review

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Replied to 38% of negative reviews

Typically replies within 1 month

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2.8

All reviews

(4,538)

1,024 reviews in the last 12 months

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Rated 1 out of 5 stars

Wouldn’t use again

Wouldn’t use again , delivery is really slow and when I complained I was made to feel I was the one being unreasonable in not waiting long enough … won’t buy from them again

May 1, 2026
Unprompted review
Preppers Shop UK logo

Reply from Preppers Shop UK

Hi Philip. That is a bit odd.
Iv reviewed the email exchange.
We received your order on the 20th April. The delivery method is 5-7 working days.
On the 21st April you emailed saying 'where is my order'
We responded 10 minutes later thanking you for your order and stating the delivery method is 5-7 working days.
You then emailed us on the 23rd saying 'Still no order , that is terrible customer service'
As you can imagine, this is very odd. We responded the same day stating "Hi Peter, Im a bit surprised that you have that opinion. Are you able to expand on the reason why? We received your order on monday. The delivery times stated is 5-7 working days. As of today, its been 3 working days?"
You then responded the next day saying "Stop jerking me off'......

Your order was then received exactly on time.

Rated 2 out of 5 stars

Not a great experience unfortunately.

Unfortunately, I was told after 5 days my item would be with me in a couple days. Then 10 days later I was told that a shipment hadn’t come in but it’ll be with me in a couple days. So, the original communication wasn’t true, a lie no matter how you look at it. Then 12 days after that I was told it’d be ina few days. And exactly 4 weeks after I ordered it , it arrived.
I was hoping Preppers would compensate me something cheap , two of what I ordered as it wasn’t expensive or a money off voucher as a sorry. But I received nothing. It wasn’t just it took a month. It was the lack of communication and being told to was ‘ a couple days away ‘ twice and it hadn’t even been sent!? 🤷🏼‍♂️ It’s a shame because I want to use them again, they have a really great inventory. I wouldn’t say don’t order. I just wouldn’t expect it sharpish. I wish them all the best.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Drop-shippers with No Physical Stock

Advertises 3-5 day delivery, in reality takes three weeks.
In my case, they made something of an egregious mistake and shipped the item in the box it had been sent to them in, foolishly leaving the Speed-Pak label (and tracking number) intact.
Item was sent from China two days after I ordered it.
Steer clear of this bunch, they have no stock, they are just drop-shippers.
You could order from their suppliers in China, via Ali Express, for half the price.
NB. Order was made on my partner's credit card, hence no record of my name.

May 1, 2026
Unprompted review
Preppers Shop UK logo

Reply from Preppers Shop UK

Hi Mick, 2 things here.
Firstly, we have a huge 10,000sqft warehouse here in cornwall. Address is on our website, your more than welcome to pop by at any time and have a look around.

2nd, youve never placed an order with us Mick. Theres no orders under your name whatsoever.

Rated 1 out of 5 stars

Ordered just over 300gbp worth of…

Ordered just over 300gbp worth of equipment on 19th March, after 2 weeks nothing so queried it, told they need a week as waiting for item, waited another two weeks, still nothing, no response to two follow up mails, so raised a claim with PayPal, they reached out to try to contact Preppers, but no response so they honoured my claim an refunded me the money, the same day a box turned up with part of my order, now they accuse me of being a fraudster and have started legal proceedings against me, we will see how it plays out ( my solicitor is going to have a field day!)
DO NOT DEAL with these amateurs I only wish I had read the numerous negative reviews before engaging with them.

April 19, 2026
Unprompted review
Preppers Shop UK logo

Reply from Preppers Shop UK

Tim placed an order. Received it ahead of the scheduled delivery time. After taking his picture, and posing for a picture on the tracking image, he proceeded to file a fraudulent chargeback the following week claiming he did not receive the package.
After several warning that he would need to pay for his items, Tim ignored all of these. Seemingly content thinking he had managed to get away with a complete scam.
After no contact and no payment Tim did receive paperwork from the small claims court due to his scam.
Despite the bravado in this fake review claiming his solicitor will have a field day, Tim accepted responsibility with the courts immediately, apologised for his scam and has now paid in full.

Rated 1 out of 5 stars

I ordered a tent for a family holiday…

I ordered a tent for a family holiday and paid for 3-5 days delivery. After nearly 4 weeks had passed I emailed Preppers explaining that I needed the tent asap as my holiday was soon approaching. They said they were busy and for me to wait. Another 3 weeks and no communication, family holiday happens and we have to borrow a tent. I asked for a refund, no communication. Spoke with my bank who started an investigation then suddenly I received an email saying they will refund me……… Shocking costumer service will never use Preppers again. I think it’s all a scam. Avoid.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t bother with this site

Don’t bother with this site, looks professional but I waited a month for an item which never came. No replies to emails and no refund on £300 to date !! Should be shut down !
Not a fake account and here was my order number !!
Order No. #32800299

May 5, 2026
Unprompted review
Preppers Shop UK logo

Reply from Preppers Shop UK

No order number, brand new trustpilot account, fake name. No actually issue stated. Another fake review.

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